Customer Service Human Resources

LaShundia Griffin

Client Implementation Expert Tech-Savvy Problem Solver

Jacksonville, AR 72076

****************@*****.*** +1-501-***-****

Professional Summary:

As a seasoned professional with a proven track record in client relations, I excel at transforming complex challenges into streamlined solutions. With a robust background in office management, human resources, and customer service, I thrive in fast-paced environments, quickly mastering tech tools to deliver exceptional results. My mission is to empower clients, providing them with the tools, training, and support they need to succeed. I’m not just about getting the job done—I’m about building lasting, impactful relationships. Core Competencies:

● Client Onboarding & Implementation

● Cross-Functional Collaboration

● Technical Training & Support

● Project & Time Management

● Strategic Problem Solving

● Exceptional Communication & Presentation

Professional Experience:

Disability Claims Specialist

ProKatchers LLC via Sunlife Financial - Jacksonville, AR Jan 2024 – July 31, 2024

● Spearhead disability claim evaluations, ensuring adherence to stringent protocols while delivering client-centric solutions.

● Act as the go-to liaison for agents, policyholders, and medical professionals, maintaining open, efficient lines of communication.

● Develop comprehensive reports and strategic recommendations, driving informed decision-making. Client Service Representative

The Computer Merchant/ Gainwell Technologies/Alabama Medicaid - Conway, AR Nov 2022 – Nov 2023

● Delivered expert guidance to clients, quickly resolving inquiries and ensuring seamless service delivery.

● Consistently met and exceeded SLAs, contributing to a high-performance culture within the team.

● Played a pivotal role in training new team members, sharing best practices to enhance client satisfaction. Client Support Specialist

Everise - Remote Jul 2022 – Nov 2022

● Leveraged advanced customer service skills to resolve complex issues for senior clients, enhancing overall customer satisfaction.

● Streamlined communication channels by creating effective call center scripts and improving technical support processes.

● Excelled in a remote work environment, maintaining high levels of productivity and client engagement. Eligibility Specialist & Quality Assurance Agent

Iconma L.L.C. per Maximus - Remote Feb 2022 – May 2022

● Played a key role in the Arkansas DHS initiative, reviewing and approving healthcare applications with precision and care.

● Provided critical quality assurance feedback, ensuring the highest standards in application processing. Guest Service Manager & Office Assistant

Holiday Inn Express & Suites - Little Rock, AR Jul 2019 – Feb 2022

● Orchestrated daily operations, ensuring a seamless guest experience and efficient back-office functions.

● Led front desk teams to exceed customer satisfaction targets, while meticulously managing inventory and office supplies.

Education:

Associate of Science in Education

Pulaski County Technical College Dec 2018

Certifications:

● HIPAA Certified (2022 - 2024)

● Child Development Associate (CDA)

Skills & Expertise:

● Technical Tools: Advanced proficiency in Microsoft Suite, CRM systems, and healthcare platforms like Moodle.

● Leadership: Extensive experience in training, mentoring, and team management.

● Customer Relations: Mastery in handling client interactions with empathy and efficiency, ensuring top-tier service delivery.

Let’s connect if you’re looking for someone who doesn’t just tick the boxes but elevates the entire team’s performance. My diverse experience and relentless drive make me the perfect fit for a role that demands excellence and client dedication.

Contact this candidate