System Administrator Desktop Support
Resume:
Timothy Jones
*******@*****.***
SKILLS
Azure Account Administration
AirWatch Account Administration
Altiris System Administrator
ServiceNow, JIRA, Remedy
Windows Server Printer Server System Administrator
System Administrator - Active Directory User and Computers,
Teamcenter Administration
Windows Administration
CompTIA Security + Certification
Windows 10 and Server 2008 System Administrator6
Outlook/Exchange Email Administration
Windows 2000 Configuration & Troubleshooting, MS Office Professional Suite
TCP/IP and CISCO HUB Administration
IBM ThinkPad, HP, Dell desktop and laptop Repair
Extensive experienced with Macintosh OS and Microsoft Office Professional software
Netscape Email Administration (Messenger)
Novell 5.1 Administration (The Harding Group)
EDUCATION:
Texas Tech University, Lubbock, TX, B.B.A. Degree in Marketing.
Kappa Sigma Fraternity, National Dean's Honor List, Freshman Council Treasurer, Tech Singers, University Fellowship, Dorm Council and Newsletter.
PROFESSIONAL EXPERIENCE
Top Golf / Callaway
Desktop Administrator – On-Site
May 2021 – June 2023
Provided Desktop Support to NADC (North America Distribution Center). Support Windows 10 & 11, setup desktop and laptops, ADUC administration, AD & SAP password resets, SAP user account administration.
Configure new laptops, desktops and iPhones for new staff, or to update older equipment. Setup Intune Company Portal, security, Office 365, Outlook (native mail on iPhones), Teams. Okta. VPN applications.
Remote support using TeamViewer and MS Teams.
Zebra and HP printer troubleshooting/administration, support Zebra RF scanners, Zebra label printer maintenance.
Created process documentation. Created QR code for Phone usage to submit tickets to JIRA system. Deployed desktop shortcut for laptops and desktops for direct link to Callaway Help Desk to enter requests.
Strength in customer service and facilitating resolutions to issues involving multiple disciplines.
KForce – Contract to MHMR of Tarrant County
Help Desk/System Administrator – Tier I August 2019 –November 2020
Provided Desktop Support to MHMR and remote clients. Reviewed/analyzed software and hardware issues, installed software, System Administrator Services - Active Directory, Azure MFA, GoToConnect, JIVE, Air Watch to MS Office Team and staff. Updated server shares with pertinent standard software and hardware drivers. Write Best Practices, knowledge-based documentation.
Team with other technical support staff and departments to address account issues, configuration problems, network & remote access, and Security access/rights issues.
Lockheed Martin May 2005–May 2019
Computer Support Specialist
Provided Desktop Support to Fort Worth AERO and remote clients. Troubleshot software and hardware issue, installed software, provided Active Directory services to staff and customers. Maintained server shares for support staff and installation of non-standard software.
International Administrator for FW Aero. Collaborated CTEF requests with JSF & IFG programs. Collaborated with ITRAs concerning licensing, requirements for JSFVPC domains, moves, setup of partners domains at Building 311.
Collaboration with Network Services, Linux/UNIX Desktop, Linux/UNIX Server, Windows NT Server to address various issues from imaging, software troubleshooting, data transfers, software tools moved to shared drives.
Computer Support Sr.
Provided program support to JSF/F-35 and IFG. Desktop lead for JSF Program, T-50 program, F-2 Programs. Developed images for EDN (JSDN) systems. Updated, tested and modified add_drive.bat file for DOMSUP, host file for UK-BAES. Modified and edited registry for software activation/licensing for the gap-network, EDN. SME of JSFVPC and DOMSUP network. SME for T50NET. Desktop Lead for the JSF Program (4 person staff).
JSF Service Restoration Coordinator
Provided JSF/F-35 Support for computer systems on the production floor while collaborating with other teams (PDM (TeamCenter), SFM, and others) to address technical issues to resolution for the JSF Production floor.
Computer Network Support Sr.
Provided desktop and network support to the JSF Program. SME for virus and malware software analysis and resolution. Liaison between Desktop, Network Services, and Server Teams (Windows & UNIX) for JSF Program. Worked on program specific issues for JSF and F-16, executed CTEF requests/tasks to completion. Obtained and installed software per ITSR from the Software Depot for install. ALTIRIS backup software administrator.
Lockheed Martin, DCT, Fort Worth, TX Feb 2004-May 2005
Assigned by DCT to EIS to work the Problem Resolution Group Remedy Queue. Worked with customers in JSF, F16 and other areas to address software, hardware and networking issues. Researched issues to provide solutions to various issues, from spyware to application specific. Developed documentation for MicroStation software, virus procedures, and various other software solutions. Communicated with the customers, provided ongoing updates, educated the customer, provided written instructions and insured the issue were resolved.
Lockheed Martin (Contract) July 2003-Feb 2004
Deployment of PC and Unix systems to new hires. Relocation of customers' systems. Salvaging of systems. Patching of network circuits. Worked with EIS on virus outbreak. Deployed to EIS to work Remedy queue. Worked software, hardware and networking issues.
ADDITONAL EXPERIENCE
CarMax - Sales Consultant
Booz-Allen & Hamilton, Inc. – Computer Support Engineer
University of North Texas Health Science Center – Computer User Support Manager
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