Account Manager Key

MRS SARAH DAVIES

Address: * ******* ****, ****** ******, Essex, SS8 0DF

Email Address: ***************@*******.***

Date of Birth: 18th September 1980

Mobility: Full UK Drivers Licence

Non-Smoker

Contact Details: 077******** (Mobile)

Personal Profile:

I have 10 years’ experience in a B2B and Private Hospital Senior Sales role and over 15 years’ experience in an Export Sales Administration role. I have a proven track record of achieving and exceeding customer expectations. I am reliable and flexible; shows an enthusiastic nature and is willing to learn new skills. Good communication abilities; works well as part of a team or individually. Supervisory experience: leads by example. Motivates and encourage team members and colleagues, with a lively personality and a “can do” attitude.

Key Skills:

Excellent communication skills and telephone manner

Excellent IT skills, very experienced in using Microsoft applications (e.g. Word, Excel, Microsoft Outlook, Publisher,

PowerPoint and Access) and in house systems (e.g. Q Quoting System, Baan, Salesforce, SAP,

Navision 2022, Box, Horizon, Force Manager, Power BI, Dynamics 365, Teams, Skype).

Excellent organisation skills

Works to very high standards

Works well under pressure

Ability to form good working relationships with both customers and suppliers in all kinds of organisations

Confidently achieve targets and goals

Employment History:

Timesco Healthcare Ltd – Basildon April 2015 – February 2025

B2B Senior Sales – UK, Ireland and Europe

Private and NHS Hospital New Business and Tenders

Responsibilities:

Ensure that the GPM on every sale is met.

Managing the B2B and Private Hospital territory to ensure that financial targets are met and exceeded.

Manage sales opportunities and annual targets.

Communicating with customers before and after a sale.

Representing the company at oversea exhibitions and events.

Work alongside the Sales Director to identify areas of opportunity for additional sales and product launch.

Gap analysis via Power BI and Dynamics 365.

Follow up sales leads and opportunities generated on Force Manager.

Independently create areas of opportunity for sales or cross selling.

Actively promote our Anaesthesia and General Medical product range.

Apply discounts and maintain price lists for the B2B territory.

Assist with the completion of tenders for private and NHS hospitals.

Develop constructive relationships with key customers and resolve any concerns, ensuring corrective action is taken.

Follow up quotes and leads with clients to secure the sale.

Arrange teams calls and visits to customers, to offer new products and maintain customer relationships.

Processing Export/UK orders and shipment paperwork to ensure that all national standards and customs requirements are met.

Ensure goods are shipped in the most efficient and cost-effective manner.

Ensure that all Export Declarations and Certification is completed.

Use of correct incoterms for both seller and buyer.

Ensure all MHRA registered products have the correct documentation included in the sale. (e.g. Declaration of Conformity, IFU, ISO Cert, Certificate of Origin, Certificate of Analysis and MSDS).

Provide a central point of contact for Private and HNS hospitals for new and regained business.

Ensure goods are moved through processing and inspection stages in an expeditious manner, to meet the customers delivery requirements.

Apply for Certificate of Origins via the London Chambers Portal.

Arrange courier, sea freight and air shipments via the Smart Direction, FedEx and DHL portal.

Liaise with the Warehouse and Purchasing Department to ensure effective communication on orders and general stock availability.

Univar Europe Ltd - Billericay January 2008 – April 2015

Export Sales Executive - Far East Reason for leaving: Redundancy

Responsibilities:

Building strong, proactive relationships with customers to engender growth opportunities and ensure customer retention.

Use SAP to process customer orders, checking that the price and INCO terms are correct and follow the order

through from sale to point of despatch.

Checking the availability of stock before processing the purchase order onto SAP.

Send through sales order acknowledgements to the customers.

Run outstanding order reports through SAP and progress each sales order.

Regularly communicating with our freight forwarders to arrange collections and deliveries of shipments and to obtain

proof of deliveries, as and when requested by our customers.

Provide customs documentation to freight forwarder which is specific to the destination country, to ensure deliveries are not held up on arrival.

Regularly make outgoing calls to different departments, to ensure the customers’ requirements are met.

Ensure customer pricing and freight charges are accurate and regularly updated.

Record and follow up sample requests.

Issue Certificate of Analysis to the customer for each product.

Use of salesforce.com and other Customer Relationship Management tools as required.

Communicate the concept of the products to the targeted customer to understand and meet the customer’s needs.

Effectively utilise all aspects of the Customer Complaints process including investigation and resolution where necessary.

Applying for export licences and ensuring that the end user certificate is completed correctly for all hazardous products.

Ensuring that the products origin and commodity codes are correct on all documents for custom clearances.

Answer the telephone promptly and professionally.

Comply with all Quality and technical procedures.

Ordering of stationary and making sure the stationary cupboard was kept up to date.

Fire Marshall.

Mortgage 4 U Ltd - Hadleigh July 2005 – December 2007

Mortgage Administrator Reason for leaving: Redundancy

CeMap Module 1 and 2 UK Financial Advisor - Previously Studied

Responsibilities:

Sourcing sales from enquiries.

Building rapport and working relationships with both the clients and lenders.

Providing clients with insurance quotes (life, buildings and contents, accident, sickness, unemployment cover)

Mortgage quotes including key fact illustrations and mortgage applications.

Working with various lenders including Abbey, Nationwide, Halifax, SPML, Rooftop, UX Mortgages, Wave Lending, Bristol and West.

Dealing with different mortgage packagers including Niche Mortgages, Manor Mortgages, and Mortgage Match.

In-depth understanding of various computer systems and packages including Mortgage Stream system and Mortgage Keeper system, Tri Gold, Excel, Word, Outlook.

Administrational duties including inputting new properties for sale for different developments onto our website. Spread sheets, Photocopying, faxing, scanning and filing.

Speaking to clients both Face to face and over the telephone.

Decision in principle applications.

Learning Line April 2005 – July 2005

Office Administrator Reason for leaving: Temporary position

Responsibilities:

Support the Learning Advisors and Director with internet to research information for clients.

Type clients CVs.

Update and maintain databases of client information.

Make and take telephone calls to clients on a customer service level.

Take initial call and refer client to appropriate person in the team.

Send, receive and collate customer service information from client questionnaires.

Send and collect faxes where required.

Ordering of stationary as and when required.

Franking of post.

Complete follow up calls to client to maintain high level of service.

Valued member of the team.

Iceland.co.uk June 2000 – April 2005

Supervisor / Deputy Manager (January 2001 - April 2005) Reason for leaving: Was looking to further

Sales Assistant (June 2000 – January 2001) my career

Responsibilities:

Customer Service.

Cash Handling.

Maintain Stock Levels.

Check deliveries.

Internet shopping – preparing and packing the customers orders ready for delivery.

Provide cover in a supervisor’s absence.

Merchandising.

Promotion changes.

Tavistock Springs – Machine Operative July 1997 – June 2000 - Redundancy

Education:

Cornelius Vermuyden School September 1992 – July 1997

10 GCSE’s including Maths and English at grade C

Vocational Qualifications:

NVQ Level 2 Retail Operations & Key skills

CeMAP – Currently Studying:

CeMAP® Paper 1 Training: UK Financial Regulation and Training Sections

CeMAP® Paper 2 Training: Mortgages, Mortgages Law, Policy, Practice and Markets

CeMAP® Paper 3 Training: Assessment of Mortgage Advice Knowledge

Interests:

I enjoy socialising with my friends, watching movies, listening to music, clothes shopping and keeping up with the latest trends.

References:

References are available on request.

Contact this candidate