Accounts Receivable Payable

Carman Strozier

Atlanta / Peachtree City Area 678-***-**** *************@*****.*** www.linkedin.com/in/cstrozier2013

Credit and Collections, Accounts Receivable, Accounts Payable, and Claims Specialist

Positive, process-oriented credit and collections, AR, AP, and claims analyst. Known as a strong team player with superior attention to detail. Able to connect with customers and work out win-win payment solutions. Outstanding active listening, critical thinking, decision-making, negotiating, and problem-solving skills. Known for maximizing revenues while minimizing risk. Core competencies include:

Credit and collections. At Cooper Lighting, managed collection and consolidation activities encompassing seven divisions including 3000+ accounts with a monthly average portfolio of $125M, or $1.5B annually. Evaluated creditworthiness, managed overdue accounts, contacted customers, negotiated payments, and minimized financial risks to ensure cash flow. Achieved receivables of less-than-30-days outstanding of 96%.

Accounts receivable and accounts payable. Managed AR and AP at four companies. Managed incoming payments, issued invoices, tracked outstanding balances, reconciled accounts, and ensured timely collections to maintain cash flow. Processed invoices, verified expenses, managed payments, reconciled vendor accounts, and ensured timely and accurate disbursements while maintaining financial records and compliance.

Customer service and claims. At Cooper Lighting, supported 100+ sales agencies across the U.S. with pricing and product information. Offered competitive product ideas, solutions, and pricing with a lot of phone and email contact. Managed 50-100 emails and calls per day. Worked closely with the post-sales team to resolve claims issues. Issued return authorization numbers for defective fixtures.

Professional Experience

June 2016 – January 2025 Cooper Lighting Solutions Peachtree City, Georgia

Cooper Lighting Solutions, based in Peachtree City, specializes in innovative, energy-efficient lighting and controls for commercial, industrial, and residential applications, enhancing spaces with cutting-edge technology. Eaton acquired Cooper Industries in November 2012. Signify acquired Cooper Lighting Solutions in March 2020.

Claims Specialist

Managed collection and consolidation activities encompassing seven divisions including 3000+ accounts with a monthly average portfolio of $125M, or $1.5B annually.

Achieved receivables of less-than-30-days outstanding of 96%.

Reviewed and resolved customer claims and shorts for the U.S. and Canada.

Researched legitimacy and accuracy and made the appropriate disposition per guidelines.

Routed deductions to approvers and supported credit analysts in collections.

Communicated with internal and external customers to resolve issues.

Analyzed claim history to identify trends and improve processes.

Processed and researched accounts daily using SAP, GetPaid, Excel, and Access.

Hired as Senior Assistant in Credit, Claims, and Financial Services; promoted to Claims Specialist in 2020.

April 2015 – June 2016 Acro Service Corporation Peachtree City, Georgia

Accountant II » Eaton’s Cooper Lighting

Reviewed and resolved customer claims and shorts for the U.S. and Canada.

Routed deductions to approvers and supported credit analysts in collections.

Communicated with internal and external customers to expedite resolutions.

Processed and researched accounts daily using SAP, GetPaid, Excel, and Access.

Analyzed claim history to identify trends and improve processes.

September 2013 – April 2015 FreshPoint Forest Park, Georgia

Accounts Receivable Specialist

Managed 800+ commercial accounts while nurturing strong customer relationships.

Tracked and documented outstanding accounts, researching non-payment issues.

Processed credit card payments, cash receipts, and account updates.

Monitored bank balances, ACH transactions, and credit card deposits daily.

Contacted customers for account updates, collections, and payment claims.

Assisted with general ledger reconciliations, revenue analysis, and audits.

Promoted from temp to full-time within 90 days.

July 2012 – July 2013 Express Personnel Newnan, Georgia

Accounts Receivable / Accounts Payable Specialist » Arbitration Department

Processed credit card payments, arbitration claims, and bank deposits.

Provided daily cash reports and EFT summaries to the CEO, CFO, and Controller.

Assisted patients, businesses, and insurers with account inquiries.

Managed month-end closing, batch processing, and lockbox reporting.

Reconciled bank statements and applied cash to customer accounts.

July – October 2012 Accounting Principals Atlanta, Georgia

Accounts Receivable / Accounts Payable Specialist

Managed accounting for multiple companies in QuickBooks, including bank reconciliations, bill payments, and financial reporting.

Processed credit card payments, applied cash, and ensured accurate customer account statements.

Prepared bank deposits and provided daily cash and EFT reports to executives.

Assisted with month-end closing, adjustments, batch processing, and lockbox reporting.

Addressed account inquiries from patients, businesses, and insurance companies while supporting various financial projects.

September 2008 – January 2012 WDXP Newnan, Georgia

Accounts Receivables / Accounts Payables Specialist

Reviewed, processed, and approved invoices, purchase orders, and check requests while ensuring proper documentation and payment terms.

Audited and reconciled vendor statements, credit card bills, and customer accounts, resolving discrepancies and processing adjustments.

Managed billing, collections, and cash applications, following up on payments and ensuring adherence to deadlines and policies.

Maintained accurate financial records, including accounts receivable files, receipts, and cash transactions, in compliance with accounting standards.

Assisted with month-end closing, reporting, and bank deposits to support financial operations.

Responded to vendor and customer inquiries, investigated issues, and facilitated resolutions through multiple communication channels.

Entered and managed high volumes of financial data efficiently.

Education and Professional Development

Clayton State University Morrow, Georgia

Completed two years of studies toward a Bachelor of Business Administration (BBA) in Accounting.

Curriculum including created financial statements, AP, AR, and payroll functions. Assisted with matters pertaining to budgets, reporting, and cash.

Certifications

Certified Tax Preparer Ashworth College

Computer Applications and Accounting Interactive Learning Systems

Technical Inventory

Get Paid

Microsoft Dynamics 365 (formerly Great Plains)

Microsoft Excel (pivot tables, v-lookups, formulas, charts)

Microsoft Office Suite 365 (Word, Excel, PowerPoint, Access, Outlook, Teams)

Microsoft SharePoint

QuickBooks

SAP

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