Program Manager Change Management

303-***-****

********@********.*** Kevin Lehigh

Director

I'm a Certified ITIL, PMP, ACP and Lean Master Black Belt that works with organization's managers using Business Transformation methods to increase an org’s operational effectiveness, revenues, profitability by x3. I direct team’s efforts to drive operational efficiency and capabilities across an organization. Results are achieved/validated through assessment benchmarking, customer journey mapping, current and future state process flows and gap analytics, strategic recommendations, financial optimization, organizational change management, governance, and implementation.

PROFESSIONAL EXPERIENCE

Goal: Decrease complexity, simplify systems, improve program efficiency & effectiveness by:

Implementing activities that deliver on a company’s business case objectives, maximize value realized from overall ERP implementation, and avoid pitfalls or unnecessary detours.

Leading business transformation projects as Solutions Architect, Director of Business Processes/Procedures Development tasked with finding and promoting the right opportunities, organizing, directing, and inspiring employees to perform quality work while adhering to tight deadlines.

Facilitating visioning / strategy workshops I help you build a multigenerational phased plan that will use all necessary resources leveraging certified partners necessary to achieve desired outcomes.

Achieving quick wins, then use Rapid Improvement events to achieve bigger financial results and start the black belt projects necessary to multiply earlier successes across the enterprise for maximum impact.

Help your organization in changing into the collaborative efficient and effective organization you want whilst building in the cohesive governance process and policies that mesh with the industry you are in. Example: Program Manager leading multiple jumbo initiatives providing active leadership and guidance for business transformation by:

Identifying the right performance metrics and how to measure and achieve them as well as planning for the right architecture, instances, integration and data flows to deliver your service assets.

Creating the right strategic environment conducive to adoption of the new business architecture that delivers self-service customer experience and agents, and creating an effective change management plan.

Finally, transitioning the operational solution by mentoring your staff and managing outside experts and SMEs to drive home the change Example: Program Manager goaled with designing/developing/implementing a Class A Call Center application for the VA by:

Provide expert advice to support the implementation of effective solutions and strategies within the program.

Led large scale workshops including all levels of employees through strategic, organization design, technology prioritization decisions, root cause analysis, and process mapping to allow employees to be able to visualize, design develop the future state.

Used change management (Prosci ADKAR) and tailored strategies to achieve targeted improvements to a Call Center system mess that regularly had over 70% call dropouts during key timeframes causing VA customers much pain. The new call center operations system reduced dropouts during peak activity periods to < 5%.

CORE LEADERSHIP QUALIFICATIONS

• Visioning & Strategic Planning & Comm’s • Prosci ADKAR Change Management • Mentoring/Coaching/Team Building

• Business Process Analysis & Reengineering • Improve Organization Process Performance • Vendor Management & Risk Assessment

• Program/PMO/Portfolio Management • SaFe Agile Project Management • Governance process and policies

• Business Transformation by PMO • Delivery of IT solutipn/architecture • Requirements flow-down to specifications

• ERP, XaaS, SalesForce.com, ServiceNow • Sr IT Asset Management PM • Multi-Generational Project Planning PROFESSIONAL EXPERIENCE

LTS, Inc. (Federal Government Consultant) 2023—

present

Program Manager

Design prepare and produce materials used in training ASQ personnel in Lean Six Sigma Green Belt practices.

Direct corps in building the right processes and procedures and stick around to make sure that they are implemented correctly.

Direct installation of ERP, cloud and other XaaS systems for large commercial organizations such as Kaiser as well as contractors providing cloud services to the Navy Medicine and DLA.

Direct experience managing customer Governance processes (Sun, RTX, DRS, DLA, KP, Navy Medicine, etc.)

Direct experience developing SELC/SDLC Artifacts (Sun, Raytheon, DRS, DLA, BUMED, etc.)

Direct DHS contract experience (Customs & Border Patrol)

Knowledge of DHS CBP infrastructure and cloud environments is a plus, as is experience working with Application Development teams

Train data science team to simplify and modernize Digital Technology integrated services o Manage Data & Analytics projects such as asset management and other ISDM focus areas 303-***-****

********@********.*** Kevin Lehigh

Director

o Provide business intelligence & insights leveraging machine learning/AI o Lead teams to perform predictive modeling & forecasts and other statistical analyses, create enterprise dashboards

Establish Project management methodology based on the project requirements o Establish project management practices which supports frequent adaptation, inspection, self-organization & engineering practices that provide quick delivery of high-quality software needs. o Tools & Methods: Use CRISP- DM, Agile, hybrid models including the lifecycle of data science/artificial intelligence/machine learning: training, experimentation, deployment, inference) lifecycle of Data Engineering: consuming data, data transformations and analytics for Project Management in an Agile and/or Hybrid environment

Lead change activities related to improving coordination/collaboration w/ internal process owners, managers, directors Sev1Tech (DoD contractor) 2022—2023

Program Manager for IT Services/Analytics/PMO

Support client on-site for the following duties: o Leverage conceptual knowledge of analytics tools, data science methodologies, and their application in solving complex business problems.

o Provide expert advice to support the implementation of effective solutions and strategies within the program. o Analyze and understand client needs, providing tailored recommendations to address specific challenges and opportunities. o Develop detailed plans and strategies to meet the objectives of the client and ensure successful implementation. o Assess client capabilities and define relevant process metrics and KPIs o Determine/Develop organizational changes needed to drive efficiencies Veterans Administration (VA) VISN 20, 22 & HQ 2021—2022 Program Manager/PMO

Simplify and modernize Digital Technology, integrate core services, and drive cost synergies for Call Center Operations

Hold those accountable for workstream deliverables associated with managing/running Kaizen Events, strategic planning, and business operations

Drive improved integration of Oracle Cerner ERP/EHRM system with VA internal systems replacing capabilities of legacy software where indicated

Motorola Solutions, Inc. (Zebra) 2020—2021

Quality Director

Compliance function—responsible for ensuring that ALL TC-77 handheld electro-optical devices and associated gear

(printers) pass quality inspections

o Develop ISO 9001:2015 compliance plan and test to plan

Product engineering function

o Develop plan to make TC-77 device meet First Article Test requirements o Execute plan to make TC-77 device low/medium risk vs. current high-risk rating

Lean Manufacturing function

o Improve velocity of TC-77 device staging and kitting operation to meet 10000/week volume requirements Kaiser Permanente (KP) 2018—2020

Regional HROM Director

Directly responsible for adapting methods from KP National Organization and integrating with methods used by successful High Reliability Organizations in the architecture and design of HROM programs for over 30 MoBs in the Georgia Region

Integrate MedGroup organization (consisting of Medical Doctors, contract nurses and their billing and scheduling representatives) process improvement focus areas and projects with those of HealthPlan (that represent all administrative functions—from conception (steering committee) to implementing solutions in the field

Improved Workplace, Ambulatory Safety & Ambulatory Experience metrics over 25%

Improved Billing accuracy by department and facility by 35% Navy Medicine (BUMED) 2016—2018

Senior Program Advisor to USN Surgeon General’s Staff 303-***-****

********@********.*** Kevin Lehigh

Director

As PM led redesign of ALL USN Medical Treatment Facilities (MTFs) as technical project manager for Market Data and Simulation Analysis Redistribution Analyses of MTFs at Beaufort, SC, San Diego, CA, catchment area & Quantico, VA catchment areas 1st project saving was over $23M at Beaufort.

Led E2E project to standardize scorecards and dashboards used to monitor, trend and report quality metrics in 9 focus areas

Stood up new NM Telehealth modality, repurposing/optimizing hospital/clinic space, eliminating STR paper records

Tools used: Qlikview, Power BI, ServiceNow, Python, R, SQL, Tableau Selected Accomplishments:

Increased portfolio of projects from $35M to over $183M when in this role. (Testimonials provided upon request)

Repurpose of Beaufort Navy Medicine services from large monolithic hospital to optimum distribution of services in the community

Eliminating STR paper records over 5 years to save > $24M SAIC 2014—2016

Sr. Program Manager

Provided comprehensive change management, process improvement, and performance management solutions to the most challenging business issues facing today's Civil and Department of Defense organizations (Air Force, Army, Defense Logistics Agency (DLA), Veterans Benefits Administration (VBA), and Navy) as well as several commercial entity endeavors. Selected Accomplishments:

Developed, Implemented, and Managed Integrated Master Schedule containing over 5,000 lines of WBS data, and over 150 Key Milestones and Deliverables for over 20 sub-projects for two key vehicle survivability programs valued more than $505M

Led Development and Capture of Two Contracts with DoN, as well as Contracts, BPA’s and IDIQ’s with USMC, USN Defense Logistics Agency (DLA) 2011—2014

Business Consultant and Program Mgr

Executive LSS Master Black Belt (mgr. of 11 Black Belts and >150 projects)

For large programs and multiple BPA tasks orders, directed gov’t contractors in building/integrating a variety of IT/Business systems. I set up a PMO to help organize and managing risks, schedule and communications systems for all of these projects

(many simultaneously)

Assisted DESC (Defense Energy Support Center—S9F) in reducing contract cycle time from an average of 93 days to 31 days; brought down cycle time of all outliers from > 180 days to < 63 days.

Projects for reclassifying, elimination, and salvage of spent inventory (Supply Condition Codes E-H, K & L) resulting in savings of over $121M over 2 years and $203M over 3 years.

Projects delivered for J-5 (Strategic Planning)—streamline Tech Data Package to be subsequently used for all Navy, USMC, USAF, and Army products sourced present and future.

Redesigned Black Belt training to better align with DLA mission and objectives. DRS, Inc.

Director Operational Effectiveness Programs 2007—2011 Supported initiatives for segment key performance areas for a DoD COTS integrator and product development company. Results for 2010: $2.5M hard cost savings plus improved cash flow of $16.4M and cost avoidance of $4.01M as verified by Finance & Accounting. Results for 2011: $5.5M cost savings, $22.6M improved cash flow, and cost avoidance of $6.2M.

• Developed Kaizen Burst technique used to correct functional-to-LOB issues

Developed new business channel partnering with NA Elsag to provide DHS CBP with “Gate Keeper” technology to be used for US Border Patrol. 1st project was to develop the technology, processes, procedures and practices to manage US / Mexican border crossings, determining which vehicles and drivers to interdict regardless of mode of entry (from twin tractor-trailer haulers to vans to motorcycles) with a variety of both US and Mexico plates. We developed software to be able to detect a suspect license plate and stop of vehicles traveling from 0 to 60 mph w/in a split second. We adapted facial recognition s/w to determine if a driver could pass/no-go crossing the border.

Budget Management and Tracking using Earned Value Management methods

• Led effort for ISO 9001 compliance. Reduced # certifying bodies to 1 and reduced audit costs by more than $134K per cycle

• Implemented CMMI level 3 capabilities across 2 large LOBs, designing & delivering training to engineers and project managers

Led contracts database reconciliation project eliminating >14,000 data errors resulting in a $4.01M cost avoidance benefit 303-***-****

********@********.*** Kevin Lehigh

Director

• Led multiple Finance/Accounting projects: reduced average company Days Sales Outstanding from more than 150 days to less than 65 days and reduced average company Accounts Payable invoicing time from more than 120 days to less than 56 days

• Established asset management system to account for transfer of all GFE and GFP inventoried for DCMA audit purposes.

Developed and implemented custom asset management capabilities for multiple Pentagon contracts

• Tools used: Deltek Systems (CostPoint/GovWin), Oracle, Obor Digital ITIL compliant Asset Mgmt. Toolset, ServiceNow Selected Accomplishments:

Exceeded Goal of doubling sales accomplished; increased revenues 5-fold from $250M to over $1.25B

Exceeded Goal of achieving Level 3 CMMI Accreditation for all 4 divisions of the segment in 3 years; accomplished in 2 years

Merged 4 separate companies with 4 sets of policies and diverse cultures into one within 24 months; accomplished in 15 months Raytheon (RTX) 2005—2007

Six Sigma Program Manager / Lean Master Expert

• Led software/hardware integration teams that achieved the right combination of peer review & testing efforts optimizing product results.

Reduced 1st team costs by over $250K/build or $1M over 2 years. Result was $350K / build for a 2nd team

Managed all vendor contracts

Tools used: CAPERS, MS Project/Visio, Qlik for Project Cost, Scope & Schedule & Quality Management, Clarity Sun Microsystems 2002—2005

Business Transformation Program Manager

Led Net Work Storage (NWS) Testing and QA teams in implementing business transformation throughout the enterprise. One key result was 75% reduction in costs to perform System Integration & Test for integrated NWS and CCG operations.

My team delivered the Operations OTY Award for most cost savings ($41.3M) Tools used: ServiceNow, AWS, AETGweb, Brio, Java, CAPERS, Microsoft Project, Visio, MS office IBM Global Services 1998—2002

Solution Architect

Business transformation architect lead and change agent responsible for implementation of both hardware and software integrated solutions, deriving requirements, solution specifications, etc. Our work focused on helping customer connect vision with their value definition and working toward identifying strategic drivers, desired business outcomes and setting up and monitoring salient KPIVs/KPOVs for Infrastructure, New product development and Production support

Project Manager for Asset management, CMDB and other ITSM modules

Tools used: SAP, Peoplesoft, Cognos, Hyperion, Oracle, Siebel, ServiceNow, SalesForce.com, Business Warehouse, etc.) EDUCATION

M.B.A., Keller Graduate School of Management (Quality & Project Management) M.S. System Engineering and Information Technology, Stanford University B.S., Engineering Physics, Colorado State University CERTIFICATIONS

IBM Cloud Advocate certificate

Certified PMP/ACP by PMI

Certified CMMI Intermediate Trainer and Practitioner Certified Lean Six Sigma Master Black Belt

ASQ Certified Black Belt and Certified Master Black Belt Certified ITIL Foundations v3 and v4

Certified Theory of Constraints Jonah

Public Trust Clearance

Over 25 years of professional experience in federal IT contracting Over 25 years of experience managing IT contracts including those with Cloud migrations, establishment of new cloud services, provisioning, and integrations (<17 years) Over 20 years coaching Senior Leaders (CXOs, Federal Government & Flag Rank Officers and Senior Executives).

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