Social Media Quality Assurance
Resume:
F R E E L A N C E
WORK
Quality Assurance
Perform usability testing across
websites, software, prototypes, and
mobile applications to provide
actionable insights for clients. Analyze
user experience and provide extensive
feedback for improvement.
Social Media & Graphic Design
Thai Chili, Spice of Thai and
Import.me
Created and executed social media
campaigns and strategies, including
content planning and creation, resulting
in increased engagement and follower
growth. Designed components for
marketing materials, including logos,
headers and other visual elements, to
ensure consistency across all media
platforms.
Video Caption Specialist and
Translator
"Delivered English and Portuguese
translation services for audio and video
content, including the creation of
captioned files to enhance
accessibility for diverse audiences.
Additionally, served as an interpreter
for international clients during events
and meetings."
Duluth, GA 30096
***********@*****.***
C O N T A C T
L U I Z A M I C H E L I N I
WORK E X P E R I E N C E
Thai Chili Cuisine
Excelled in a fast-paced, high-pressure environment as the main point of contact between customers and kitchen staff.
Expertly managed a high volume of take-out, delivery and catering orders simultaneously, across five different apps, ensuring timely delivery. Managed guest seating chart and reservations, optimizing availability to guarantee prompt and efficient service.
Ordered and managed supplies, ensuring inventory levels were maintained and restocked.
Hostess & Take-Out Lead 2017 - 2020
Implemented effective organizational systems for file archiving and bookkeeping, ensuring accurate and up-to-date records to support business operations. Thrived in a fast-paced, customer-centric environment, consistently demonstrating a professional demeanor and positive attitude while handling high-pressure situations with ease.
Sweet Samba Salon
Front-Desk Guest Service Representative 2016 - 2017 HotSauce Technologies - Restaurant Point of Sale System Proficient in installing, configuring, and troubleshooting POS hardware; Skilled in providing technical support and training restaurant staff for system operations and functionality.
Led the creation, design, content production and distribution of the company newsletter. Spearheading the demo department, responsible for conducting all demonstrations and presentations to merchants, sales agents and processors. Implementation Analyst 2023 - Current
Import.me - Ecommerce
Engage with customers on social media platforms, promptly addressing order requests, inquiries and feedback to boost customer satisfaction. Optimize product inventory and fulfillment processes by collaborating with Sales and Marketing, leading to improved customer experiences. Strategize and execute social media campaigns with targeted, impactful messaging to promote brand awareness and drive audience engagement. Monitored Facebook groups to identify potential customers seeking items in our inventory, driving targeted sales opportunities.
Account Executive 2020 - 2023
Forbes / Billboard Magazines
Reaching out to potential advertisers and securing ad placements, resulting in increased revenue and exposure for the publications
Assisted in planning and executing high-profile events, including industry conferences and networking receptions, fostering key relationships with clients and partners. Gained valuable experience in the advertising industry, developing strong communication and negotiation skills while working closely with seasoned professionals to support the publications' strategic objectives. Marketing Intern 2014 - 2015
LOV (Dentsu Group) - Advertising Agency
Handled comprehensive account management for high-profile clients Food Network and Barilla, overseeing all stages from briefings and media planning to campaign execution and post-campaign analysis. Worked closely with project managers, creative teams, and external vendors to execute diverse advertising campaigns across online and offline channels. Leveraged industry expertise and market insights to drive innovative solutions, including influencer collaborations and strategic brand partnerships. Account Executive 2015 - 2016
Procter & Gamble
Managed branding and product launch initiatives with a focus on Baby and Laundry brands (such as Pampers, Tide, Downy). Coordinated high-profile events in partnership with influencers and celebrities to drive brand awareness, while also managing social media calendars and planning strategies with advertising agencies. Conducted invoice follow-up and data entry, and supported public relations outreach efforts to maintain strong relationships with key stakeholders.
Communications Intern 2013 - 2014
E D U C A T I O N
Literature, linguistics and foreign languages, gaining a comprehensive understanding of linguistic structures, literary analysis, and cultural nuances. Developed critical thinking and analytical skills, as well as proficiency in written and oral communication.
Bachelor's Degree - Literature & Language
Universidade de São Paulo 2011 - 2016
Bachelor's Degree in Graphic Design, minoring in Typography. Emphasis in design thinking and user experience. Each semester included dissertations to prepare for the final project. My group chose to create a workshop project featuring well-known graphic designers, where I acted as the moderator, leading presentations in front of audiences of up to hundreds of people. Bachelor's Degree - Graphic Design
Universidade Anhembi Morumbi 2011 - 2015
Fundamentals of Business Administration, including Finance, Marketing, Management and Accounting, while developing critical thinking and analytical skills through case studies and group projects.
Associate's Degree - Business Administration
Georgia Christian University 2016 - 2017
Participated in a Graphic Design exchange program, gaining experience in photography, book arts, and programming (Processing). Developed an interactive animation with sound as a final project, which was showcased at a prestigious fair in Santa Fe. The program also provided valuable cultural and life experiences, including living independently for the first time as a young adult.
Exchange Program - Graphic Design
Santa Fe University of Art and Design 2013
High school program combining International Relations and Business degree, included Marketing and Law projects, and a comprehensive final project integrating all subjects, such as Accounting, Marketing, Logistics, Statistic and Managerial Economics. All projects were presented to an audience for evaluation and feedback.
Technical Degree - International Trade
Colégio Visconde de Porto Seguro 2008 - 2010
S U MMER
I N T E R N S H I P S
Intern - Voith Paper
2010
Summer internship to acquire
knowledge of the paper machines
sales process by shadowing and
assisting Purchasing and Sales teams,
developing an understanding of the
industry's market trends.
Intern - PorExtenso
2009
Summer internship to gain hands-on
experience in graphic design,
observing how to create logos, brand
identities, and marketing collateral.
L A N G U A G E S
English
Bilingual
Portuguese
Native
German
Can understand
Spanish
Can understand
Japanese
Currently learning
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