Customer Service Medical Billing
Resume:
Cynthia Carrico
***** ******* ***** ******, ** **365 832-***-**** **********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by management and healthcare experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Communication skills necessary to deal effectively with patients and healthcare providers.
Effective problem solver, able to assess situations and identify solutions.
Attention to detail needed to maintain high levels of accuracy.
Strong time management skills with ability to establish priorities to meet timelines.
Communication Platforms – Zoom, MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 35 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024
WORK EXPERIENCE
Dirty Paws Topless Cleaning Solutions – Porter, TX 2024 – Present
Owner / Business Manager / Customer Service
Provide consistent, high standard services in a fast-paced, results-based environment.
Answer inquiries, provide quotes, process invoices, collect payments, and schedule appointments.
Keep accurate and complete financial records.
Perform duties with attention to detail, accuracy, follow-through, and confidentiality.
The Woodlands – Woodlands, TX 2018 – 2020
Valet / Customer Service
Drove and parked guest vehicles with care and ensured vehicles were locked properly.
Greeted customers in a professional and courteous manner.
Informed management of any unusual happenings in valet areas.
Adhered to quality customer service standards at all times.
At Home Healthcare – Houston, TX 1989 – 2018
Resident Care Provider
Maintained a safe, secure, and healthy environment.
Assisted with activities of daily living – personal hygiene, mobility, and feeding.
Handled light housekeeping duties, administered medications and catheter care, prepared meals, and ran errands.
Ensured confidentiality and privacy standards of protected health information.
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