Customer Service Production Worker

STEVEN WINCHESTER

***** ******** ****** 350-***-**** ******************@*****.*** Experienced leader adept at building effective processes and obtaining reliable, accurate information for business decision making. Detail-oriented Production Worker with a track record of successfully managing physically demanding tasks and changing work environments. At all times, I'm focused on being productive and safe. Dedicated to learning, growing, and succeeding in all aspects of life Hardworking and conscientious veteran in team work and communicating and getting the most out of team. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall company improvements. Recognized on a regular basis for outstanding performance and contributions as a boss and an employee. I thrive in my job no matter what I'm doing and take great pride in being a big asset to my coworkers and bosses. Thanks for taking the time to read my resume. God bless

Positive attitude

Team building

Supervision

Machinery operation

Team management

OSHA guidelines

[Equipment] operation

Work order review

Production deadline management

Worksite safety

Material loading and unloading

Organization

Problem resolution

Customer service

Business operations

Budgets

Communications

Punctual

Thrive in fast pace environment

PPPPPositive

High School 1999

Lincoln high school Stockton, CA

Factory Operator April, 2000 to March, 2004

California spray dry Stockton, CA

Updated the evaporator and drier machine's operating procedures and adjusted its use to increase productivity and longevity. Organized work to meet demanding production goals with a 20% success rate. Moved boxes to staging areas, sorted items, and transported them to final storage locations after unloading incoming products worth up to $20k. Performed functional and quality testing on products and subassemblies, as well as troubleshooting issues with equipment, devices, and products to make our engineers job easier.

Performed general equipment maintenance and repair to reduce downtime. Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs. Checked finished products for quality and compliance with customer requirements. Used hand trucks, forklifts, and scissor lifts to complete tasks and transport items. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Owner/Manager April, 2004 to August, 2022

Winchesters bar and grill Stockton, Ca

Worked with new employees to improve performance by enforcing account management protocols and customer service standards. Developed and evaluated financial statements on a monthly basis. Entered data into the excel system, including payments, account information, and call logs. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Maintained high functional, operational, and organizational levels during high-traffic hours and seasonal promotions. Was in charge of daily operations, which included customer service and employee management. Was in charge of financial budgeting and planning. Was in charge of creating and maintaining relevant databases. My father mentoring me most my life in this business helped me achieve $400k of annual revenue. That's a 100% increase from when I took it over in 2004 when it was just short of $200k. Those are the numbers from my record books I obviously didn't account for inflation.

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