Software Development Salesforce Com

Amulya Tupari

EMAIL: ************@*****.***

Phone: +1-512-***-****

LinkedIn: www.linkedin.com/in/amulya-tupari-02a383210 =’https://www.salesforce.com/trailblazer/amulyatupari

PROFESSIONAL SUMMARY

Over 9+ years of overall professional Software Development Experience

with strong Designing and programming technical skills including Salesforce.com CRM and Force.com

platform with proficiency as a developer and administrator.

Actively participated in multiple phases of Software Development Life Cycle (SDLC) including requirement gathering and analysis, design, development, testing, deployment, maintenance and enhancement of applications.

Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, Health Cloud, Heroku and Marketing cloud.

Hands on experienced in building applications on Force.com, Lightning App Builder, Heroku platform, and Fuel platform.

Great Knowledge in MVC (Model-View-Controller) architectural design pattern.

Experience in Lightning components and Aura Framework.

Experience in modifying Visual Force Pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

Strong experience in developing client- specific solutions on Force.com platform using Apex classes, Apex Triggers, Visualforce and Force.com IDE.

Hands on experience in creating users, profiles, roles, public groups to provide access and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Experienced in customizing standard objects like Accounts, Campaigns, Cases, Contacts, Dashboards, Leads, Opportunities, Products, Profile, and Reports and in creating the custom objects with various field types.

Hands on Experience in designing of Custom Objects, Custom Fields, Custom Tabs, Custom Reports, Picklist, Multi-Select Picklist, Role based page layout, Workflow Alerts and Actions, Validation Rules, Approval Processes, Report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and generating Email alerts according to application requirements.

Designed various Custom Formula Fields, Flied Dependencies, Validation Rules, Process Builder, Workflows and Approvals.

Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visual Force Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.

Expertise in Salesforce.com Apex classes, Apex Triggers, Standard/custom Controllers & Controller Extensions, Components, Test Methods, Application Design, Visual Force Pages, Force.com API on Multitenant Force.com platform.

Experienced in working with UI technologies, jQuery, JavaScript, HTML5, and CSS.

Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.

Involved in Data modeling, Data management and writing complex SOQL and SOSL queries statements within custom controllers, extensions and triggers.

Strong experience working in Agile and Waterfall methodologies.

Implemented Test Scenarios, Test Plans and Test Cases for UAT

Working with offshore team, aligning and following up their work.

Addressing, analyzing, and fixing the technical issues raised by Testing team/Business requirement.

A strong team player looking to put my exceptional communication and teamwork skills to good use as a programmer.

Extensive experience in creating Roles, Role hierarchy, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.

Extensive development experience with best practice implementations using Apex (triggers, batch classes, inbound email service classes), Visualforce, SOAP Webservices, REST Webservices, Forecoxa’s.

Experience working in Scrum agile development methodology.

Developed Test Classes and Test Methods to ensure maximum Code Coverage (greater than 75%) in production instance.

Experience in dealing with functionalities related to Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.

Good knowledge on integrating REST/SOAP Web service with third party systems.

Used Data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard and have knowledge of integrating Legacy system with Salesforce.

Strong experience with salesforce.com CRM full implementation, migration of sales cloud, service cloud, marketing cloud and Force.com platform.

A very good team player with the ability to work independently, a competent having excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS

Web Technologies

JavaScript, XML, HTML

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Validation rules, Email templates, Formulas, Apex Triggers, Workflow and Approvals, App exchange, salesforce.com, Eclipse IDE, Web services, Apex data loader, Lightning UI, Classic UI.

Business Processes

Service Requests and Activities, Opportunities, Leads, Quotes and proposals, Campaign Management, Case Management, Approval processes, Sales processes.

Salesforce.com Modules

Sales Cloud: Contacts, Opportunities, Contracts, Forecasts, Price books, Web to Lead Salesforce Automation including leads.

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Email to Case, Web to case, Knowledge Base.

Data Migration skills

DataLoader.io, Data loader, Data Migration, Salesforce.com Import

Wizard, Workbench, MuleSoft.

Data Base

SOQL, SOSL

Programming Languages

Apex, C, Java

CERTIFICATIONS

Salesforce Certified Administrator.

Salesforce Certified Platform Developer 1.

Salesforce Certified Platform Developer II.

Salesforce Certified Marketing Cloud Email Specialist.

Salesforce Certified Service Cloud Consultant.

PROFESSIONAL SUMMARY:

CVS Health, Florham Park, NJ Jan 2023 - Till Date

Salesforce Developer

Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards, and created various custom objects.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Created Data Validation rules and Formulas as per business requirement.

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Created Email templates for inbound emails using Visual force for the clients and customers.

Implemented Web-to-Case, Email-to-Case to track Cases from the website.

Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.

Developed custom Business logic using Apex Classes, Visual Force pages. Used Visual Force components like Page Block, Command Buttons, Action Support and Action Function.

Designed front end Pages using Visual Force and Apex.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.

Worked closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement technical solutions that align with business objectives.

Managed user roles, profiles, and permissions, ensuring data security and compliance with company policies.

Identified and implemented strategies to optimize Salesforce performance, reducing page load times by 15%.

Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Implemented Health Cloud, Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.

Environment: SalesForce.com platform, CRM, sCustom objects, Custom Tabs, Visual force (Pages, Component & amp; Controllers), Workflows, Governor Limits, SOQL, SOSL, Apex Classes/Triggers, Data Loader, HTML, Java Script, Eclipse IDE, service cloud, marketing cloud.

Client: City Nation Bank, Los Angeles, CA Feb 2022 – Dec 2022

Role: Salesforce Developer

Roles and Responsibilities:

Worked on cross platform usage of the project functionality using Lightning.

Created modern Enterprise Lightning Apps combining Lightning Designing System, Lightning App builder and lightning component features.

Worked on Migrating Salesforce Classic to Lightning on the segments of accounts, Leads and Opportunities.

Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.

Experience in building Lightning Components, Lightning Events, using Lightning Base Components, Lightning UI components and Aura Framework.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Closely worked with other salesforce.com consultants while implementing the solutions for the needs of organization.

Worked on importing existing information into Salesforce Knowledge.

Worked on deploying Salesforce components across various sandboxes to production instances by using ANT Migration Tool.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.

Created various html email templates for sending Email notification using Journey Builder.

Created Custom Landing Pages using bootstrap, html and content builder Created Mobile and PC responsive Email Templates and Landing Pages.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Designed Visual force pages with XML, HTML along with custom controllers and controller extensions.

Contributed to test strategy development and develops test plans, estimates, and schedules.

Involved early in with Development Team and performed Unit Testing to minimize Bugs.

Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.

Written Apex Classes, Controller, Extension Controllers and Triggers in various the applications.

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.

Environment: Salesforce.com Dev console, Data Loader, Work Bench, Force.com-Eclipse IDE

Client: Meijer Inc, Grand Rapids, MI Dec 2020 – Jan 2022

Salesforce Developer

Roles and Responsibilities

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Developed and implemented tailored Salesforce applications to streamline retail operations, improving efficiency in customer service and inventory management by 25%

Created Apex classes and Visualforce pages to automate complex workflows and enhance user interfaces for better usability.

Designed and deployed Lightning components to provide a responsive and modern interface for in-store and online customer interactions.

Led the integration of Salesforce with third-party applications, such as ERP and supply chain management systems, utilizing REST and SOAP APIs to ensure seamless data flow.

Managed data migration efforts to ensure smooth transitions during system upgrades, using Data Loader and custom ETL processes while maintaining data integrity.

Oversaw user management, roles, and permissions to ensure compliance and data security across the Salesforce platform.

Worked in an Agile team environment, collaborating with business analysts, project managers, and stakeholders to gather requirements and deliver technical solutions aligned with business needs.

Developed a comprehensive order management system that improved processing times by 25% and enhanced accuracy in order fulfillment.

Implemented a feedback mechanism within Salesforce to gather and analyze customer insights, leading to improved service offerings and satisfaction.

Conducted training sessions for end-users and created user manuals to facilitate the adoption of new features, resulting in increased productivity and user satisfaction.

Analyzed system performance and implemented optimizations, reducing page load times by 20% and enhancing overall user experience.

Environment: Salesforce.com Dev console, Data Loader, Work Bench, service cloud, marketing cloud Force.com-Eclipse IDE

Client: TD Bank, India Nov 2016 – Sep 2019

Salesforce Administrator

Roles and Responsibilities

Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.

Implemented the requirements on Salesforce.com platform

Worked on enhancements to SFDC application required by business users from time to time.

Prepared technical approach and design documentation supporting business needs.

Developed Validation Rules, Workflows, Approval Process workflows and triggers.

Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Experienced in deployments of Apex and VF pages across DEV, Test and Production instances.

Developed reports, dashboards, Analytics and processes to continuously monitor data quality and integrity

Implemented Data segregation through Record Types and Field level security.

Developed and maintained validation rules and custom workflow.

Created Workflows, Email alerts and Field updates as required.

Involved in working on Salesforce1 mobile app.

Worked on Automate case management, and web -to-case, email-to-case.

Used case Feed to resolve cases and created professional emails in the feed.

Environment: Salesforce.com Dev console, Data Loader, Work Bench, Force.com-Eclipse IDE

Client: Syniverse, India Jul 2014 – Oct 2016

Salesforce Analyst

Roles and Responsibilities

Performed the role of salesforce developer role in the organization

Implemented the requirements on Financial Services Cloud Salesforce.com platform

Worked on apex/lightning development, canvas applications and metadata api

Designed and documented relevant system code and Configurations

Integrated the salesforce application with legacy CRM using SOAP API and REST API

Worked on implementing the SF connect to fetch the real time data from the external data base using external objects

Implemented the lightning Scheduler built with custom UI using quick actions to create the appointments

Worked on Lightning Sync config to sync the outlook calendar events to salesforce

Prepared technical approach and design documentation supporting business needs.

Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions.

Developed Batch and scheduled apex jobs to support the backup records.

Developed custom UI using java script with custom aura and lightning web components

Experienced in deployments of metadata across Dev, QA and Production instances using Ant Migration tool, Change sets.

Self-motivated in keeping up to date in terms of newest technologies on the market for back and frontend usage.

Environment: Salesforce.com Dev console, Data Loader, Work Bench, Force.com-Eclipse IDE, Visual Studio

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