Service Coordinator Project Manager

CLIFFORD STEPHENS

** **** ******* ******* ** J, Bronx, NY 10468 • 347-***-**** • *******************@*****.*** Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the retail business.

Recognized on a regular basis for outstanding performance and contributions to the home goods and beauty supply industry's success.

Dedicated to providing the best quality service I can to help a company achieve its goals. Work ethics excel to inspire other employees to follow building principles and integrity. Showcasing communication is priority and necessary not only in the work environment but living everyday as well. Punctuality is one of the most valuable and represents my greatest asset. I dedicate myself to be a stand out employee who can be trusted and relied on.

Ensuring regulatory compliance is an everyday goal in business and life. Optimizing performance metrics is a standard that one can trust and believe in themselves to accomplish all goals. Ensured seamless project execution from concept to completion. Proven leader in facilities management.

6/24 to Present Senior Service Coordinator - CCI Health Technologies - Brooklyn As Service Coordinator I assist, work along the Service Manager and Project Manager also the branch staff in performing assigned administrative duties. Including but not limited to making initial customer contact, scheduling technicians, managing vendor and sub-contractor relationships, ordering job site materials, stocking materials in warehouse and office. Produce and process invoices, managing customer calls, assist in solving customer complaints, produce reports, and arrange appointments for work duties.

Work with dispatch to schedule Service Technicians for service requests and systems check. Work with customers to schedule service tickets, answer questions, and provide status updates. Approve technician equipment orders on service tickets and insure purchase orders as well as work orders are issued & ready.

Communicate daily with Technicians, providing assistance while on the job site or in transit if needed. Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.

Order job site material and control inflow from vendors including but not limited to creating purchase orders using the Service Titan program.

Maintain an accurate inventory and maintain accountability for product in the warehouse and office. Receive materials from vendors, break down cartons and place on appropriate job shelves. Apply appropriate receipts to jobs and file paperwork accurately to job files using Microsoft office & Service Titan. Providing progress reports on the status of service jobs,delivery from vendors to Service Manager. Work with appropriate persons to provide information to PO's and process of invoices in a timely manner. Gathers, summarizes and prepares data for key statistical reports. Manage inquires from customers, employees, and vendors as well. Assists in solving problems or in directing inquires to proper individual or departments. Maintaining correspondence files and other related records . Assist in the production of presentations and reviews materials. Completes assigned administrative functions as required by branch management personnel. Ensured zero downtime during transitions.

Helped senior staff make data-informed decisions.

Maintained high service standards.

Collaborated with all departments to reduce adverse incidents. Upsold additional services during customer interactions. Ensured seamless service delivery.

PROFESSIONAL SUMMARY

WORK HISTORY

4/21 to 5/24 Facility Operations Supervisor - Ebay - Moonachie, NJ Increased customer satisfaction by resolving receiving and shipping issues. Coordinated volunteer staff schedules and assignments to maximize team efficiency and effectiveness. Developed team communications and information for performance and update meetings.

Had an excellent attendance record and was always on time for work. Was in charge of all receiving and organizing product shipments as well as Facility Op Supervisor was also Dock Operations Supervisor. This positioned was giving because of being reliable and the ability to multitask. Solved receiving and shipping issues, improved operations, and provided excellent customer service. Make sure that outgoing shipments are handled quickly and efficiently. Accurately planned, scheduled, and completed jobs by interpreting work order information and specifications. Kept track of key performance indicators on a daily and weekly basis to stay on track. Increased organizational efficiency by gathering business requirements and improving data models and reporting frameworks.

Kept jobs moving by repairing faulty equipment and informing the proper leadership of the department of major machinery failures.

Improved the loading dock process and increased productivity. Oversaw the physical relocation of 2 warehouse facility, including floor plans design, wiring, and furniture placement, all while keeping transitional efficiency in mind. Checked documents for accuracy and compliance, such as invoices and shipping paperwork. Was in charge of warehouse improvement initiatives in order to improve operational efficiencies and revenue. Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.

Assessed the strengths of employees and assigned tasks based on their experience and training. Identified and resolved issues with team production and performance to maintain consistent quality levels. Coordinated a facilities upgrade plan.

Surpassed milestone targets multiple times due to working with trusted employees who understood the overall agenda. Increased facility productivity by 33%

Reduced on-the-job accidents by 57%

4/21 to 5/24 Inbound and Outbound Supervisor - Sneakercon / Ebay - Queens, NY Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Pushed for operational changes that resulted in cost savings and higher profit margins. Solved shipping issues, improved operations, and provided excellent customer service. Adjusted routes and schedules based on weather conditions and notified supervisors of any changes to avoid delays. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Oversaw the delivery of all outbound merchandise dictating the delivery schedule for improved customer satisfaction. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties. Saved thousand a day by putting in place cost-cutting measures that addressed long-standing issues. Had an excellent attendance record and was always on time for work. just showing a dedication and passion for a successful day, utilizing every moment of the work day to achieve maximum efficiency.

Managed thousands in peak-season shipments of receiving and shipping for business and customer satisfaction. Always lead by example with a strong genuine positive mindset for maximum productivity. Kept a close working relationship with fellow employees to show unity and respect. Teamwork was just not a statement but a lifestyle to keep the momentum moving for the best possible outcome.

Mentored junior supervisors for future growth within the company as well as the next path in life. Maintained a clear channel of communication.

Reduced delays through increased team coordination. Trained new hires on outbound procedures.

Developed and enforced safety protocols.

11/17 to 3/21 Overnight Inventory, receiving specialist - Foodkick/FreshDirect - New York, NY Double-checked order data on an every receiving basis to ensure that transactions and shipping dates were correct. Increased productivity and process efficiency through forming teams that would switch positions. Collaborated with the store management team to become more dependent on one another trusting our process. Compared shipping orders and invoices to the contents received to ensure Ensured urgent materials were forwarded promptly. Accuracy. Loaded and unloaded clutter tucks in a fast paced warehouse setting optimized warehouse space. Scan labels on packages, load packaging and label packages on and off pallets quickly for orders efficiently with SAP program. Maintained consistent inventory levels.

Revised the store’s receiving scheduling process. That helped created better opportunity for employees to be more productive.

Certified operator with an electric power jacked & forklift, ensured adherence to OSHA standards. Enforced safety protocols for fragile and hazardous materials. Adheres to all safety procedures in the performance of job duties Assist with periodic inventory checks

Ensured a fresh and appealing display by keeping cases and shelves clean and well stocked This procedure involves front-facing, checking codes, rotating and removing out -of -date products. Optimized the receiving workflow, created detailed logs of inbound shipments. Facilitated end-to-end communication between teams.Resolved issues before they escalated.

1/06 to 8/17 Senior Store Manager - Rickys NYC - New York, New York Kept the front, back and including the basement workspace clean and organized by working closely with employees to systemize tasks.

Explained the features and capabilities of beauty and home products offerings to customers to help them understand the products and get the most out of them.

Discovered areas for improvement by generating an 1 hourReviewed inventory levels and ordered new merchandise to keep quantities well-stocked every week. operational and sales reports. Ensure excellent customer service

Supervise the scheduling of employees schedules no minimize excessive overtime Supervise employee performance and take proper disciplinary steps as necessary Maintain communication with their staff employees

Process payroll

Direct and provide job-related assistance and support for all hired personnel Manage administrative poets, as well meet with new vendors about sales opportunities along with marketing and promotion ideas

Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.Aided top-level decision-making and strategy planning by cultivating positive relationships with senior executives and acting as a key advocate for various personnel issues.Used discretion and good judgment when it came to using company materials and supplies.Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Hands on experience with meetings of new vendor clients. Conversations with customers on their experience shopping at locations and the likes or dislikes of products. Written and verbal communication

Business operations

Program development

Organization

Project organization

Communications

Process improvement

Relationship development

Budgets

Team building

Customer service

Problem resolution

Team management

Interviewing skills

SAP expertise

Supply chain distribution

Regulatory compliance

Team building

Operational improvement

Supervision

Distribution and warehousing

Staff supervision

Staff management

Order picking and processing

Loading and unloading

Regulatory compliance

Shipping and receiving

Production planning

Forklift operations

Cross-department collaboration

Employee training and development

Team Leadership and Supervision

Process standardization and enforcement

Mentorship and Coaching

OSHA and safety compliance monitoring

Facility project lifecycle coordination

1996 High School Diploma - Cardinal Hayes High School for Boys - Bronx, New York OSHA 30-hour General industry Safety and Health

OSHA 30- hour Construction Safety and Health

Forklift seated and stand up, pallet jack and power jack(electric) Terrain truck

Aerial lift

First Aid/CPR Certified

Group communication, Teamwork and Leadership

SKILLS

EDUCATION

CERTIFICATIONS

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