System Engineer II
Resume:
JOHN DAUGHERTY
Oak Harbor, WA *****
**************@**.***
OBJECTIVE
To secure a senior IT support and client systems engineering role where I can leverage my extensive customer service skills and technical expertise to effectively assist and enhance the IT operations of a dynamic technology-driven environment.
EXPERIENCE
Seattle University
Systems Engineer 2 – July 2019 – December 2024
§ Utilized SCCM/MECM/Intune for workstation management of Macs and PCs.
§ Packaged and deployed PC and Mac apps via SCCM/MECM/Intune and PowerShell App Deployment Toolkit
§ Led a comprehensive overhaul of the license management process, streamlining Adobe Creative Cloud licensing on a per-user basis, improving efficiency, and ensuring compliance.
§ Led efforts to restore and improve the university’s perception of Mac support. Ellucian / Seattle University
Sr. Workstation Engineer – June 2017 – 2019
§ Managed all campus computing devices using Microsoft SCCM/MECM and JAMF.
§ Provided Tier 3 support for the Service Desk and ITS departments.
§ Administered shared application licensing, including Adobe, through the Adobe Admin Console. Desktop Support Services Manager – April 2012 – June 2017
§ Rehabilitated user perception of Ellucian's Mac support at Seattle University.
§ Promoted to Desktop Lead and subsequently to Desktop Support Services Manager.
§ Implemented procedures that doubled team efficiency and reduced ticket resolution time by 2/3 HCS Technology Group, Ltd.
Technical Coordinator – November 2006 – March 2012
§ Provided consultation on Mac OS X client/server systems and multi-platform network connectivity.
§ Delivered on-site, phone, and remote support for diverse IT issues.
§ Managed iOS integration, security, and deployment within corporate and SMB environments. EDUCATION
ITT Technical Institute, Houston, TX
A.A.S. in Electronics Engineering Technology
Graduated with a 3.42 GPA, June 2001
CORE COMPETANCIES
§ Technical Expertise: Windows, macOS, iOS, SCCM, Intune, MECM, JAMF, Active Directory, Open Directory, Office 365, Cisco VPN, Global Protect, ARD, RDC.
§ Hardware Proficiency: Apple, Dell, Surface, Lenovo Desktop & Laptop support.
§ Software Tools: MS Office (2007-365), Zoom, Teams, Service Now, Basecamp, Cherwell, Jira.
§ Problem Solving: Desktop software architecture, troubleshooting, and remote support.
§ Project Management: Strong organizational skills, project planning, and cross-departmental collaboration.
CIRTIFICATIONS
§ Apple Certified Support Professional
§ Apple Certified Technical Coordinator
§ Apple iOS / Mobility Expert - MTC Course
§ Apple Certified Specialist - Security & Mobility / Deployment
§ Currently working on CompTIA A+ Core 1
REFERENCES
John Wood
• Previous manager while on the Workstation Engineering Team
• ********@*****.***
Matthew Link
• The manager that originally hired me for Seattle University and promoted me to Desktop Support Services Manager
• *******.*.****@*****.***
Monica Guevara
• I hired her while rebuilding the Workstation Engineering Team and she moved up to Server Admin and then Cloud Administrator
• ***************@*****.***
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