Customer Service Crew Trainer

Alana Collins

@***************@*****.***

Work History

● McDonalds (Crew Trainer), May 2020 to May 2022

●Directly responsible for the development and mentorship of two crew members in their training process.

●Prepared all orders in a timely fashion. Displayed sharp attention to detail when putting orders together ensuring the accuracy of every order.

●Strategically utilized problem solving skills to ensure customer satisfaction

●Maintained a fast-pasted work environment while assisting a high volume of customers

● Giant Eagle (Cashier), May 2022 to August 2023

●Responsible for balancing a cash draw at the beginning and end of every shift with 100% accuracy.

●Heavily contributed to the positive customer service of the store; 100% of reviews were outstanding; recognized for going above and beyond in customer excellence.

●Maintained up-to-date knowledge of store products, promotions and policies to efficiently assist customers.

●Worked closely with other team members to ensure smooth operations during peak hours; identified opportunities to streamline the checkout process.

● Currently Primrose (Infant Teacher), May 2024 to Present

●Designed engaging activities fostering cognitive development through interactive play and visual aids.

●Responsible for 12 children in class utilizing sensory toys engaging each child encouraging cognitive development

●Implemented the teaching of basic American Sign Language (ASL) to infants and toddlers, helping them develop early communication skills and bridging the gap before verbal language development.

Currently Human Resource Specialist, Ohio Army National Guard, May 2024-present

●Composes systems of organization through Microsoft Excel ensuring daily processes are fluid for the team’s

●daily, weekly and monthly task completion.

●Systemizes all records including school graduations, birth and marriage documents, promotions and order ensuring federal records are 100% up to date.

●Preparing and processing recommendations for awards and decorations, and arranging awards ceremonies

●Initiating, monitoring, and processing evaluations, and transferring records

● Flexibility, Communication, time management, adaptability, patience. Active

listening, Organized

Activities/Interest

● Exercising, Writing, color guard, hiking

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