Customer Service Real Estate

Carlos Gabriel Bastos Victoria

[************@*****.***] [+55-53-991**-****] [Pelotas-RS,Brazil]

### **Professional Summary**

Marketing Specialist with **four years of experience** in strategic planning, advertising campaigns, and brand development. Skilled in creating and implementing innovative solutions to attract and retain customers. Experience in various industries, including **construction, real estate, and retail**. Strong organizational and leadership skills developed through military service in the **Brazilian Army**, where I was awarded the **Honor of Merit**. Currently pursuing a **Strategic Marketing program at Harvard University** to strengthen my global market expertise.

# Professional Experience

#Freelance Marketing Strategist *(2025 – Present)*

-Developed **digital and offline marketing strategies for various clients.

-Managed advertising campaigns, increasing lead generation by *35%*.

-Created social media content, improving brand engagement and visibility.

#Marketing Assistant – MMG Imóveis (Real Estate Agency)* *(2021 – 2022)

- Planned customer acquisition strategies and property promotion.

- Conducted market analysis and performance reports to guide business decisions.

- Provided support for **events and sales negotiations.

#Marketing Assistant – GMA Construções (Construction Company)*(2020 – 2021)

- Created **marketing campaigns** for real estate projects.

- Organized **corporate events and industry fairs**.

- Managed **suppliers and promotional materials** to ensure brand consistency.

#Brazilian Army – 9th Motorized Infantry Battalion, Tuiuti Regiment (2019 – 2020)

-Gained discipline, resilience, and teamwork in high-pressure environments.

-Honored with **Honor of Merit** for exceptional performance and dedication.

-Developed leadership, conflict management, and strategic execution skills.

#Education

-Strategic Marketing Program** – Harvard University (2025 – Expected completion in 2026)

-High School Diploma – Dr. Joaquim Duval State School

#Additional Courses

-English Language Studies** – CNA Language School *(Ongoing, completion in 2026)

#Skills

-Marketing Strategy & Planning

-Digital Marketing (SEO, SEM, Social Media)

-Customer Service & Communication

-Leadership & Teamwork

-Attention to Detail & Organizational Skills

#Recognitions & Achievements

-Honor of Merit – Brazilian Army (2024)

-Recognition for Excellence in Customer Service – GMA Construções

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