Data Entry Customer Service

RL Robyn Lightcap

Carrolltown, PA ***** 814-***-**** *************@******.***

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PROFESSIONAL

SUMMARY

Detail-oriented Court Clerk with over 30 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.

SKILLS Resource management

Document processing

Customer service

Multitasking

Professionalism

Active listening

Critical thinking

Policy implementation

Case management

Record keeping

Interpersonal skills

Adaptability

Organizational skills

Attention to detail

Court procedures

Legal knowledge

Staff supervision

Strong leadership

Conflict resolution

Computer proficiency

Performance evaluation

Excellent communication

Decision making

Time management

Problem solving

Training and development

Ethical conduct

Document Preparation

Public Policy

Proficient in Microsoft Word

Document Verification

Database Updates

Activity Coordination

City Code Knowledge

Office Management

Data Entry

Financial Report Analysis

Document Review

Dispute Resolution

Staff Scheduling

Records Management

Account Management

Data Verification

Legal Terminology

Docket Management

Researching Skills

Public Service

File Management

Problem-Solving Abilities

Bank Deposits

Policy Analysis

Money Handling

Database Management

Meeting Preparation

Legal Documentation

Court Processes

Data Acquisition

Report Preparation

Remote Office Availability

Verbal Communication

Organizational Skills

Flexible and Adaptable

Multitasking Abilities

Active Listening

Organization

Customer Relations

Records Maintenance

Payment Collection

Document Management

Self-Directed

Excellent Communication

WORK HISTORY MAGISTERIAL DISTRICT COURT CLERK 09/1992 to CURRENT SUPERVISOR

Cambria County Courthouse Ebensburg, PA

Performed routine data entry or document management. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties. Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Responded to requests for information from public, other municipalities or state and federal legislative offices.

Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

Stayed up-to-date on Pennsylvania laws and licensing requirements to complete accurate and efficient reviews.

Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Updated operational records or licensing information using computer terminals.

Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed.

Excellent communication skills, both verbal and written. Passionate about learning and committed to continual improvement. Proved successful working within tight deadlines and a fast-paced environment.

Strengthened communication skills through regular interactions with others.

Organized and detail-oriented with a strong work ethic. Adaptable and proficient in learning new concepts quickly and efficiently. Used critical thinking to break down problems, evaluate solutions and make decisions.

Paid attention to detail while completing assignments. Worked flexible hours across night, weekend and holiday shifts. Developed and maintained courteous and effective working relationships. Identified issues, analyzed information and provided solutions to problems. Cultivated interpersonal skills by building positive relationships with others. Performed routine data entry or document management Responded to in-person and telephone requests for information from general public, attorneys and other involved parties Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances

Responded to requests for information from public, other municipalities or state and federal legislative offices

EDUCATION No Degree Legal Secretary

Allegheny Community College, Cumberland, MD

High School Diploma 05/1987

Cambria Heights High School, Patton, PA

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