Processor

Kisha Collins

*** ********* ***, **********, **** 4529 513-***-**** ************@*****.***

Objective

A MOTIVATED ADMINISTRATIVE PROFESSIONAL SEEKING A POSITION IN A CHALLENGING ENVIRONMENT. OVER 15 YEARS EXPERIENCE SUCCESSFULLY PROVIDING ADMINISTRATIVE AND OVERALL SUPPORT TO THE OPERATIONAL DEPARTMENT. PROFICIENT IN A RANGE OF COMPUTER APPLICATIONS. WELL-DEVELOPED COMMUNICATION AND CUSTOMER SERVICE SKILLS. Education

ASSOCIATE DEGREE 2003 ANTONELLI COLLEGE

• Major: Business Technology

HIGH SCHOOL DIPLOMA

Skills & Abilities, COMMUNICATION, LEADERSHIP, MICROSOFT OFFICE PRODUCTS Experience

CONTRACTOR LOAN PROCESSOR HUNTINGTON BANK FEBRUARY - PRESENT

• Completing new business welcome letters to new homeowners and homes that will be renovated.

• Successfully entering new construction loans in their BUILT program daily

• Setting up and balancing budgets on each loan valued from $20,000 through $7 million dollars. ANNUITY ADMINISTRATOR OHIO NATIONAL FINANCIAL SERVICES JULY 2017 – JANUARY 2021

• Responsibilities include updating and reviewing annuity agents and beneficiaries,

• Processing of title changes

• Successfully processing annuity contributions monthly to policies

• Processing interest rate changes and ordering new annuity paperwork daily

• Tracking and ordering of office supplies and invoices. CODING COORDINATOR/ADVERSE EVENTS PROCESSOR NIELSEN SEPTEMBER 2014 –MAY 2017

• Responsibilities include reviewing and processing of final code frames

• Processing of GORTs to ensure any missing labels are reviewed in the survey

• Successfully processing data load daily for adverse events

• Create an automation for adverse event forms going directly to clients

• Processing coding department monthly metrics to show cost savings and completing miscellaneous projects as assigned.

2

SPECIAL TEAM GDC; AP/AR REP II GREAT AMERICAN INSURANCE GROUP FEBURARY 2009 - SEPTEMBER 2014

• Responsibilities include successfully answered incoming & external calls from customers and agents daily

• Completed all Fed-EX external 403B, 401K, 457 etc. checks to outside companies daily for customer’s policies

• Process contribution payments accurately for school districts, churches and businesses employees/employers

• Updating contributions accurately, effectively, and allocations of any changes and processing

• Mailed checks in a timely manner and communicating with team members to ensure all contributions and payments are completed successfully daily

ADDITIONALS SKILLS OBTAINED (COURSES TAKEN)

• Contributing to Team Success 2013

• High Impact Feedback and Listening

• 7 Habits of Highly Effective People

• 7 Habits Maximized

• Achieving Stellar Service

• Microsoft Excel Intermediate 2010

• Microsoft Excel Basics 2010

• Microsoft Word Basics 2010

• Moving Through Conflict

REFERENCES

AVAILABLE UPON REQUEST

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