Office Administrator Customer Service

LANE PHOEBE GABRIELS

Office Administrator/ Medical Receptionist

**/**/**** ***** *****, Cape Town 758*-***-*** 1871 **************@*****.*** Professional Profile

I, Lane Phoebe Gabriels, am an honest, professional, diligent, self-driven person, reliable and loyal. I’m a fast learner, punctual and ethical. Knowledgeable and professional Receptionist, Office Administrator and Billing Clerk.

Immaculately presented individual with a warm personally combined with a proficient knowledge of clerical duties. I am passionate about my outstanding first impression of clients, visitors and contributing to the business’s positive reputation. Skilled at becoming an integral member of a team, with exceptional customer service skills and the ability to provide an effective reception and switchboard service. Dedicated to improving reception and administrative functions within every office environment. An exceptionally professional and accomplished executive assistant with an impressive range of secretarial and office management skills applied across diverse sectors, including medical/health. Possessing and necessary secretarial, EA and clerical skills to not only hit the ground running but initiate improvements to streamline operations within the office. Acting as the first point of contact in person, by email and telephonically. As a highly competent data clerk, professional. I believe I would bring a resourceful, self-directed and energetic attitude to this role. I maintain an exceedingly efficient and professional environment while managing medical data entry for multiple clients.

Please take a moment to review my resume to demonstrate the scope of my career history and professional competencies.

Sincerely

Lane Phoebe Gabriels.

Skills

- Office Administration Attention to detail

- Organizational skills Work ethic

- Time management skills Leadership

- Communication skills Secretarial skills

- Customer service Confidentiality and Discretion

- Scheduling Microsoft Office

Work Experience

Medical Receptionist/ Office Administrator

Dr B Jentel Medical Practice, Cape Town (Contract) 03-2024 – 05-2024

- Manage front desk operations, including patient check-in and scheduling

- Provide exemplary customer service to patients, especially during vulnerable moments

- Handle difficult situations with professionalism and empathy

- Efficiently manage emails and other communications

- Assist with medical billing and liaise with theatres

- Maintain a welcoming and organized front office environment

- Switchboard management

- Daily cash up for the Practice

- Billing expert

Medical Secretary

Dr M Jacobs Medical Practice Inc, Cape Town (Permanent) 01/2022 – 02-2024

- Dealing with telephone calls whilst at the same time managing face-to-face inquiries, booking appointments, directing patients to the right personnel

- Handling insurance, pre-certificates, schedule, surgeries and meetings

- Performing all bookkeeping functions, such as credits and collections, preparing and sending financial statements and bills.

- Monitor stock and suppliers

- Manage the entire theatre and booking process

- Personal Assistant duties

- Arranging theatre bookings with all Doctors and Hospital staff

- Working with different medical aids and ICD 10 CODES

- Prepare the consent, authorization and admission forms

- Administrative support

- Processing payments cash, card or EFT

- Preparing daily recon

Data Entry Responsibilities

- Dealing with confidential faxes

- Keeping patient information confidential

- Backing up data and results

- Maintain database by entering new and updated customer and account information

- Prepare source data for computer entry by compiling and sorting information

- Scan documents into database

- Document discrepancies

- Prepare and organize filing of documents or results Sales Representative

Avon Justine, Cape Town (Remote) 06-2021 – 10-2021

- Beauty enthusiast who sells products directly to friends, family and online using social media networks

- Distribute catalogs to generate new business

- Consistently met or exceeded sales target

- Build and maintained strong relationships with clients

- Invoicing of sales

Teachers Assistant

Eureke Primere Skool, Cape Town (Part-Time) 03-2021 – 11-2021

- Prepare extracurricular activities and assistanting in classroom management

- Lead classes with the help of the Head Teacher and prepare lesson materials

- Assist with grading assignments and managing student records

- Provide one-on-one support to students requiring additional help

- Monitor student progress and report back to the Head Teacher

- Support with classroom behaviour management

Retail Assistant

Crazy Store, Cape Town (Part-Time) 05-2019 – 12-2019

- Greeting customers and providing a positive and welcoming experience

- Demonstrate and recommending products to customers based on their needs

- Processing transactions accurately and efficiently

- Meeting and exceeding sales targets and goals

- Maintaining knowledge of current products and services

- Providing feedback to management on customer’s needs and preferences

- Assist with the correct labelling and pack products in their correct sales area Education

- Kuils River Technical High School – Grade 12 (Completed 2018 - Civil Technology

- Northlink College – Civil Engineering N3 2019

References

References available upon request

Contact this candidate