Medical Assistant Customer Service

TP Tornisha Peerman

Hurt, VA ***** 434-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

ACCOMPLISHMENTS Employee Of the Month

SKILLS Call Management

Product Knowledge

Report Generation

Information Security

Appointment Scheduling

Medical Terminology

Patient Flow Management

Phlebotomy

Medical Office Administration

Patient-Focused Care

HIPAA Compliance

Patient Scheduling

Equipment Sterilization

Vital Sign Monitoring

EMR / EHR

CPR

Compassionate

Medical Terminology in

[Languages]

Patient Management

Medical Terminology Knowledge

Electronic Health Records

Valid [State] Driver's License

Customer Service

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 09/2016 to 01/2024 Mdlive Remote

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

CERTIFIED MEDICAL ASSISTANT 06/2009 to 09/2016

Centra Medical Group Bedford Bedford, VA

Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.

Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.

Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

Educated patients on preventative care measures, effectively reducing the risk of future health complications.

Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner. Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care. Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.

Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care. Sanitized, restocked, and organized exam rooms and medical equipment. Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Documented vital signs and health history for patients in clinic and hospital environments.

Called and faxed pharmacies to submit prescriptions and refills. Collected and documented patient medical information such as blood pressure and weight.

Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions. Prepared and administered medications to alleviate patient symptoms. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Taught patients about medications, procedures, and care plan instructions. Directed patients to examining rooms and coordinated transportation assistance as necessary.

Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Performed medical records management, including filing, organizing and scanning documents.

Obtained client medical history, medication information, symptoms, and allergies.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Obtained and documented patient medical history, vital signs and current complaints at intake.

Verified patient insurance coverage and collected required co-payments. Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Measured patient pulse oximetry.

EDUCATION Associate in Business Management Business Administration And 06/2010 Management

Everest Online, Tampa, Florida

High School Diploma 06/2000

Heritage High School, Lynchburg, VA

CERTIFICATIONS Certified Medical Assistant

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