Customer Service Mobile App
Resume:
FERNANDO GONZALEZ
SAN ANTONIO, TX 78211
***********@*****.*** / ***********@*****.***
Job Categories: Sales (10+ years of experience), Customer Service (12+ years of experience)
OBJECTIVE:
To obtain a position where I can apply my management skills, employee development abilities; as well as my experience as a trainer, customer service aptitudes, track record in the call center environment.
WORK EXPERIENCE:
COMPANY: INDEPENDENT CONTRACTOR COURIER SERVICE/ LYFT/UBER
● Provide Customer Customer Service to the clients
● GPS mobile app / Receive request through my mobile app
● Deliver anything from anywhere 24hrs a day
● responsible for distributing packages and documents for institutions, businesses, government agencies, and
individuals
● pick up documents and packages from customer ́s offices or houses and then deliver them to final destinations
WORK EXPERIENCE:
COMPANY:INDOTRONIX INTL CORP AGENCY <TEMP>
WORK FROM HOME REMOTE
FEBRUARY 2021- MAY 2021
● in/outbound calls, educated callers on urinary system services enrollment/application process.
● Submitted service tickets for further assistance
on higher levels of support.
● Handled escalated calls, assisted with disputes and complaints.
COMPANY: INDEPENDENT CONTRACTOR COURIER SERVICE/ LYFT SEPT 2020
APRIL 2018 Postmates - PRESENT
● Provide Customer Customer Service to the clients
● GPS mobile app / Receive request through my mobile app
● Deliver anything from anywhere 24hrs a day
● responsible for distributing packages and documents for institutions, businesses, government agencies, and
individuals
● pick up documents and packages from customer ́s offices or houses and then deliver them to final destinations
COMPANY: ACS/ XEROX/CONDUENT
CUSTOMER SERVICE REP / LEAD SUPERVISOR
JULY 2008 - APRIL 2018
● Retailer in/outbound calls, educated callers on SNAP services enrollment/application process.
● Assisted Retailers with issues with their POS (Point of Service) devices. Submitted service tickets for further assistance
on higher levels of support.
● Handled escalated calls, assisted with disputes and complaints.
● Floor support and training of new agents.
● Provide feedback to agents on Quality scores and stats.
● Applied corrective actions for policy violations occurrences.
COMPANY: MAXWELL FREEDOM CHEVY CAR SALES ASSOCIATE
APRIL 2008 – JULY 2008
● Assisted clients in the show room area.
● Offering available financing options.
COMPANY: CALENDAR CLUB SRV LLC..
STORE MANAGER
APRIL 2002 – APRIL 2008
● In charge of a Clearance Retail Store in the San Marcos Outlets.
● General sales.
● Oversaw loss prevention.
● Weekly inventory.
● Set up Holiday Season Stores.
ADDITIONAL SKILLS AND QUALIFICATIONS:
● Fluent in English and Spanish.
● Proficient in Microsoft Office (Word, Windows, Excel, Outlook, Internet Explorer, Power Point)
● Tech Support
EDUCATION:
SCHOOL: James A. Garfield high SCHOOL
DEGREE: Diploma
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