It Support Specialist

Shuruq Alnabih

Date of birth: **/**/**** Gender: Female Phone number: +1-234******* (Mobile) Email address: ******.*******@*****.*** Address: Cuyahoga Falls, 44224, Ohio, United States (Home) Detail-oriented and result-driven IT Support Specialist System Administrator with a strong background in managing and maintaining IT systems, including Azure Active Directory (AAD). Extensive experience troubleshooting desktop, network, and software issues and installing and configuring new hardware. Skilled in managing Azure AD environments, including user management, group policies, and security features, ensuring smooth access control and identity management across cloud platforms.

Passionate about delivering excellent customer service, system monitoring, and implementing security protocols. Experienced in management, troubleshooting, and implementing solutions to optimize IT infrastructure performance. Always excited to solve complex problems and enhance business efficiency through technology! I had the privilege of participating in the esteemed ESSE 2021 International Conference alongside my exceptional team. Our collaborative efforts resulted in the publication of our paper in the prestigious ESSE 2021 Proceedings, which has been recognized and endorsed by ACM. Should you have the time, I would greatly appreciate it if you could take a moment to peruse our published work by clicking here. 08/04/2024 – CURRENT Ohio, United States

IT SERVICES ENGINEER CLEVELAND DENTAL INSTITUTE

At Cleveland Dental Institute (CDI), I worked as an IT Services Engineer, independently (alone) managing the IT department for 9-branches of the company. I provided technical proposals and consultations that were successfully implemented, leading to a significant reduction in annual IT costs. By consolidating service providers, I reduced the number of vendors from five to one for key services. This included migrating company emails to Microsoft Office 365, and streamlining operations. Additionally, I conducted security assessments, documented system processes, and continuously improved system performance. I configured, implemented, and managed cloud-based infrastructure, particularly Azure Active Directory (AAD), ensuring systems operated securely and efficiently. My role involved managing IT systems, including hardware, software, and network infrastructure, while delivering technical support to end-users and ensuring compliance with organizational policies. Key Achievements:

• Cost Optimization: Reduced annual IT costs from approximately $24,000 to around $3,000 by consolidating service providers and optimizing expenditures on email services, Microsoft Office desktop software, cloud storage, antivirus, and Video conferencing tools services.

• Email Migration: Successfully migrated 200 users from Google Workspace to Office 365, providing technical support and training services to ensure a smooth transition for staff.

• Azure Active Directory (AAD) Management: Configured, implemented, and managed CDI’s Domain on Azure Active Directory (AAD) – Cloud, including device management and security through Microsoft Intune to ensure compliance with company policies and security protocols. This involved deploying and maintaining Standard Policies, Security & EDR Policies, Compliance Policies, Exchange Policies, and Microsoft Defender to protect CDI systems and data. Managed user accounts, groups, permissions.

• Remedial Actions Coordination & Scheduling: Coordinated and scheduled remedial actions, including backups, maintenance fixes, and upgrades, collaborating effectively with vendor and operations personnel to ensure optimal system performance and reliability.

• Server Configuration: Configured VMware ESXi server and Windows server to enhance performance and ensure reliable operation within the IT infrastructure.

• System Security, Maintenance, & Monitoring: Ensured comprehensive system security through regular patching of OS, servers, and applications, managing change documentation, and conducting vulnerability scans and security assessments to identify and mitigate risks.

• Technical Support & Troubleshooting: Provided technical support to end-users, troubleshooting software and hardware issues, and proactively resolving potential issues before they impacted performance or availability.

• Documentation & Reporting: Generated performance reports, and created policies to streamline workflows with Finance and HR. Managed documents like IT Announcements, Setup Instructions, and CDI IT Policies to ensure clear communication and adherence to standards. ABOUT ME

WORK EXPERIENCE

• Stakeholder Communication: Collaborated with stakeholders to address IT needs and align efforts with business goals.

• On-Call Availability: Participated in after-hours work and on-call rotations, ensuring continuous IT support for CDI’s operations.

09/2020 – 02/03/2024 Jeddah, Saudi Arabia

IT SUPPORT TECHNICAL PROJECT COORDINATOR FREELANCER

• Efficiently plan, prepare, and execute the training program, utilizing the latest technologies and instructional strategies to deliver a high-quality educational experience.

• Provide technical support, troubleshooting software, hardware, and network connectivity issues for departments and console operators.

• Discovered innovative solutions to common and exceptional problems identified on help tickets.

• Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.

• Manage Microsoft Windows Servers (Active Directory, Policy), Microsoft Workstations, and network security devices.

• Install and configure Windows Server 2019 (AD, DNS, DHCP, Policy).

• Good experience with G suite and Microsoft 365.

• Develop a detailed plan for the training program, including objectives, timeline, and required resources.

• Personalize the program for the target audience's needs and skill levels.

• Create a detailed curriculum document outlining topics, objectives, and instructional methods for the training program.

• Configure remote access technologies and access such as Remote Desktops Services.

• Collaborate with relevant stakeholders to ensure a smooth and efficient program delivery.

• Incorporate cutting-edge technologies, such as robotics and artificial intelligence, into the training program.

• Provide practical training to end users.

• Conduct comprehensive training sessions on the offered program. Key Achievements:

• Led various projects in digital embedded systems, planned and managed Tech Misbah (managed more than 7 Boot camps) an initiative in cooperation with Effat University, with Mawhiba, affiliated with the Ministry of Education, and Women's Charitable Society in Jeddah.

• Design and execute a skill development training program in programming and electronics.

• Execute training sessions, workshops, and lectures on embedded systems theory and applications, providing hands-on training with common tools through practical demonstrations and exercises.

• Design assessments, assignments, and projects to evaluate participants' progress in embedded systems training.

• Supervisor for a summer internship in cooperation with Smart Methods (Over two years) an initiative in cooperation with King Abdulaziz University, University of Jeddah, and Umm Al-Qura University.

• Design and oversee a comprehensive training program aimed at equipping operational cadres with the skills and knowledge necessary to enter and thrive in the labor market.

• Installing new hardware, software, and networking systems.

• Diagnosing and troubleshooting hardware, networking, and software issues.

• Research and identify solutions to software and hardware issues.

• Meet with university representatives to discuss and report on the student's training progress, and achievements.

• Manage and implement a boot camp with Geeks Valley in cooperation with Monshaat:

• Plan, prepare, and execute a high-quality training program, incorporating cutting-edge technologies like robotics and AI, and providing hands-on training for practical experience in building and controlling robots.

• Manage the training program with Reach Inclusion to train their teachers

• Provide consulting services in the field of technology

• Manage camp curriculum development, including topics and projects, and empower instructors through targeted workshops.

12/03/2024 – 12/06/2024 Abu Dhabi, United Arab Emirates PROJECT COORDINATOR NAHJTECH FZC LLC REMOTE

Project Management and Administrative Coordination

• Project Planning and Delivery: Successfully planned, scheduled, and delivered multiple projects and administrative activities, ensuring alignment with organizational goals.

• Team Collaboration: Fostered effective collaboration with team members and clients to achieve successful project outcomes and task completions.

• Meeting Coordination: Scheduled and attended both customer and internal meetings to facilitate communication and project progress.

• Documentation Creation: Developed and maintained project documentation as required, ensuring clarity and accessibility for all stakeholders.

• Task Management: Executed various tasks and duties essential for the successful delivery of projects, adapting to evolving needs and priorities.

• Timely Communication: Delivered work and services promptly through email, calls, and other communication channels, maintaining professionalism and responsiveness. Team Management with QuickBooks Time

• Resource Planning: Added resource plans to schedules to optimize team allocation and project efficiency.

• Team Member Management: Added team members and customized their permissions to enhance workflow and accountability.

• Group Setup: Established groups and assigned team members to specific groups for improved project coordination.

• Timesheet Oversight: Managed timesheets and edited time-off entries to ensure accurate tracking of team hours and availability.

• Flexible Time Entry Familiarity: Utilized flexible time entries and the 'Who's Working' window for real-time project management.

• Payroll Reporting: Generated payroll reports for employees, ensuring accurate compensation and compliance with company policies.

15/08/2021 – 03/11/2023 Jeddah, Saudi Arabia

EMBEDDED SYSTEMS ENGINEER DAR AL FIKR

• Ensure the successful execution of projects, and efficient coordination of team members to achieve project objectives.

• Create comprehensive project plans, allocate resources, setting deadlines, and monitoring progress to ensure successful project completion.

• Manage allocated resources such as equipment, software, and personnel to support projects. Through assessing project needs and coordinating with relevant departments or vendors, I have ensured the availability of necessary resources.

• Work closely with finance/accounting departments to consistently achieve project objectives within budget and schedule constraints.

• Manage lab environments, including Robotics and AI labs. This includes overseeing equipment maintenance, implementing safety protocols, and maintaining a well-equipped and safe lab space to

• Design, deploy, and support vocational and digital workshops for fabrication labs.

• Organize and identify stakeholders and high-level risks, develop project management plans, and manage stakeholder engagement to ensure their satisfaction. Key Achievements:

• Accredited the Dar Al Fikr institution with Cognia, College Board, and AP Course, ensuring compliance with quality standards.

• Manage training programs, meeting the needs of end users through thorough needs assessments and customization of training content.

• Facilitate seamless coordination with local and non-local suppliers, ensuring the timely fulfillment of end-user requirements.

• Engage and educate students about STEAM (Science, Technology, Engineering, Arts, and Mathematics) disciplines, fostering their interest and understanding in these fields.

• Design and build the Engineering Curriculum, incorporating engaging learning materials and relevant technologies to enhance the learning experience.

• Create a portfolio showcasing the achievements and practical applications of Embedded System projects, highlighting the accomplishments.

10/07/2021 – 10/08/2021 Jeddah, Saudi Arabia

EMBEDDED SYSTEMS ENGINEER NOMMAS COMPUTER VISION

Embedded Linux Engineer:

Gaine expertise in developing and optimizing embedded systems with a focus on Linux-based platforms. My responsibilities have encompassed a range of tasks related to machine learning, computer vision, and hardware development.

Machine Learning:

• Demonstrate proficiency in selecting appropriate data sets, including chicken samples in Aquat Industries

"ALBAIK" and Aerosol Cans tops in Saudi Can, for machine learning projects, conduct tests to evaluate model performance and refine algorithms, leverage test results to continuously improve and optimize machine learning models, and conduct training and retraining of systems as necessary to enhance performance. Computer Vision (CV or AI Vision):

• Gained experience in image and video analysis, particularly in industrial or production environments, including Aquat Food Industries "ALBAIK" and Saudi Can Co Ltd, where I utilized camera systems to automatically inspect and analyze objects, enabling process control and optimizing manufacturing activities, and leveraged the acquired data to facilitate intelligent decision-making and enhance operational efficiency. Hardware test engineer:

• I proficiently worked with Jetson Nano boards to harness their capabilities for embedded system development, leading the development of sensing solutions to ensure accurate data acquisition for computer vision applications, employing sensor fusion techniques to enhance the capabilities of computer vision systems, and designing, implementing, and programming circuits integrating sensors with other components, such as motors and cameras, to achieve optimal functionality.

2015 – 2020 Amman, Jordan

BSC. COMMUNICATION ENGINEER Princess Sumaya University for Technology (PSUT) Princess Sumaya University for Technology has been awarded accreditation by the Accreditation Board for Engineering and Technology (ABET), it is the major accrediting body for engineering programs in the US and Canada and, increasingly, internationally.

Website https://www.psut.edu.jo/

2012 – 2015 Jeddah, Saudi Arabia

26TH SECONDARY SCHOOL; SCIENTIFIC SECTION IN TAWJIHI Volunteering

• Member of the organization of IEEE

• Member of Youth Charity

• Volunteer in the 12th National Robot Competition in Jordan - ARA

• Volunteer at the First Arab Robotics Championship in Jordan – ARA

• Organizer the Robot Competition Sumo Challenge - Geeks Valley Industry Knowledge

Project coordinator Electronics Information Technology Analysis Operations Management Strategic Planning Maintenance Curriculum Development

Tools & Technologies

Microsoft Windows Office 365 Ethernet Wi-Fi CCNA Format Backup Embedded Systems Assembly Language Java python C PHP HTML C++ Databases Educational Technology Interpersonal Skills

Team Leadership Teamwork Problem Solving Client Service Other Skills

Cryptography Microcontroller Raspberry Pi Arduino Socket Programming Internet of Things (IoT) System Automation Computer Organization and Design CNC machining Electronics Design and Production Projects During University

Graduation Project: Design and simulation of an indoor WIFI-based smartphone localization system using fingerprinting and machine learning.

Related subject:

• Implemented and modified a Shooting Balloons Game project using assembly languages (8086/8088).

• Implemented and designed a simple 8088 system using Assembly languages.

• Implemented and designed an LED Propeller Clock project using assembly languages (PIC16877A).

• Implemented and designed a Dual Drive Mini Robot project using assembly languages (PIC16877A).

• Designed and simulated dual-band planar inverted-f antenna (pifa) for mobile phone project using CST microwave studio.

EDUCATION AND TRAINING

VOLUNTEERING

SKILLS

PROJECTS DURING UNIVERSITY

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