Digital Marketing Customer Experience

931*******

***************@*****.***

East Delhi Patparganj

C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Client relationship management

Written communication

Time management

Digital Marketing (Diploma Program)

DIGIPERFORM

2024 Passed

Bachelor of Commerce

IGNOU

2024 Passed

SEO & ORM Executive

Finessse Interactive Solutions

Managed brand mentions and responded promptly to inquiries and complaints, ensuring positive customer engagement and conflict resolution. Coordinated with internal teams to resolve issues and handled escalated cases to protect brand reputation.

Monitored online sentiment trends and prepared actionable reports to enhance customer experience and service quality.

Analyzing data, identifying trends, and resolving SEO issues reflect strong troubleshooting and analytical skills.

Handling audits, keyword research, and reporting simultaneously showcases the ability to manage multiple tasks efficiently under deadlines. 04/2024 Current

Adaptable and motivated professional with excellent communication, problem- solving abilities, and a strong customer-focused mindset. Seeking to transition into a customer support executive role to enhance customer experience and deliver efficient support in a dynamic environment.

L A N G U A G E S

English

J A T I N N A Y Y A R

Digital marketing intern

CLICK BOOST

Conduct thorough keyword research to identify opportunities for content optimization.

Optimize meta tags, headers, and content to improve site visibility and relevance.

Build and manage high-quality backlinks to enhance domain authority. • Utilize Google Analytics and Search Console to analyze and track website performance.

Monitor market trends and analyze competitors to identify areas for improvement.

3 months

Problem-solving

Multitasking

Attention to detail

Google tools knowledge

Customer-focused mindset

Calm under pressure

12 th Class

NIOS

2020 Passed

Personal Details

Date of Birth 12/03/2000

Marital Status: Single

Nationality: Indian

Hindi

S O F T W A R E & T O O L S

• Google Workspace

• Power Point

• Mailchimp

• Excel / Spreadsheets

Reference

Shubham Singh

KPO

Contact this candidate