Technical Support Customer Service
Resume:
C U S T O M E R / T E C H N I C A L S U P P O R T
SHRINA FRIGILLANA
Typing Skill: 38 Words per minute
Internet Browsing and Research: Google
Chrome,Edge, Mozilla, Safari, Opera, etc.
Email Software proficient: Outlook Mail,
WindowsMail, Mac Mail, Live mail, etc.
Presentation Software: Powerpoint, Excel,
GoogleSheets
Communication and collaboration tools:
Googlemeet, Messenger, Skype, Teams,
Zoom
Canva
SALESFORCE
CRM Tools (Desktop 1, Single view,
Blueprints, Nice, Agent Suite, Connect 360,
Order max)
SKILLS
Block1 Lot35 Trails C Savannah
Abilay Norte Oton Iloilo 5020
********************@*****.***
PROFILE
EXPERIENCE
Customer Service Desk
Senior Technical Specialist
September 2022 - December 2023
June 2018 - August 2022
EPERFORMAX
Support PayPal customers regarding their complaints and disputes.
TELUS INTERNATIONAL
Provide support to Canadian customers for their satellite service, copper service, and fiber service, as well as email service (webmail) and Norton Security.
Senior Technical Specialist
November 2014 - October 2017
HARTE HANKS PHIL.
Responsible for providing advanced and basic troubleshooting steps for concerns customers have with their Samsung Audio Visual devices.
TERTIARY EDUCATION
Bachelor of Science in Hotel and Restaurant Management 2006-2007
FILAMER CHRISTIAN UNIVERSITY
Bachelor of Science in Nursing
2007-2009
ST. JOHN BAPTIST DE LA SALLE
Hi, I'm Shrina, a 36-year-old with a
passion for both cooking and caring
for children. Nothing brings me more
joy than whipping up delicious meals
and nurturing little ones. When I'm not
busy in the kitchen or tending to kids,
you'll often find me exploring new
destinations or catching up with
friends. Traveling and socializing are
my favorite ways to unwind and
connect with the world around me.
OBJECTIVES
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. My aim is to contribute effectively to the growth and success of the organization while further developing my professional capabilities in a dynamic and supportive environment.
Technical Support Representative
November 2017 - May 2018
SYKES
Provide technical support for customers who use Nexus. CUSTOMER SERVICE SKILLS
Effectively addresses customer
complaints, issues, and inquiries regarding
products and services.
Demonstrates professionalism and
patience in every customer interaction.
Exhibits strong empathy skills, enabling
the ability to perceive and understand the
emotions of others.
Proficiently trained in handling irate and
difficult customers with composure and
tact.
Capable of offering personalized
recommendations and services tailored to
individual client preferences and needs.
Diligently acknowledges and resolves
customer complaints to ensure their
satisfaction.
Maintains meticulous records of customer
interactions, transactions, comments, and
complaints.
Committed to consistently delivering
professional customer support and
ensuring customer satisfaction at all times.
TROUBLESHOOTING SKILLS
Proficient in troubleshooting hardware
and software issues
Strong understanding of technical
concepts and terminologies
Ability to diagnose and resolve technical
problems efficiently
Skilled in utilizing diagnostic tools and
software to identify issues
Excellent problem-solving skills to address
complex technical issues
Effective communication skills to convey
technical information clearly to non-
technical users
Capability to adapt to new technologies
and software quickly
Familiarity with various operating
systems, including Windows, macOS, and
Linux
Experience in providing remote technical
support via phone, email, or chat
Commitment to providing exceptional
customer service while resolving technical
issues
CHARACTER REFERENCE
Available upon request
Contact this candidate