Customer Service Los Angeles
Resume:
Mia Pomerlee
Los Angeles, CA *****
**********@******.***
Willing to relocate: Anywhere
Work Experience
Stand Attendant
Universal Studios Hollywood-Los Angeles, CA
Present
Dutch Bros Barista
Dutch Bros Coffee-Boise, ID
March 2022 to July 2022
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Handled cash transactions accurately while following company policies regarding cash handling procedures
• Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
Taco Bell Crew Member
Taco Bell-Boise, ID
July 2021 to January 2022
• Prepared and assembled food items according to Taco Bell's recipes and quality standards
• Operated cash register, accurately handling customer transactions and providing excellent customer service
• Maintained cleanliness of dining area, restrooms, and kitchen to ensure a safe and sanitary environment
• Assisted in inventory management by monitoring stock levels, rotating products, and notifying management of low supplies
• Followed all safety procedures and guidelines to prevent accidents or injuries in the workplace
• Provided friendly assistance to customers by answering questions about menu items, ingredients, and allergens
McDonalds Crew Member
McDonald's-Boise, ID
January 2019 to May 2021
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Operated cash register system accurately, handling transactions with precision
• Assisted in training new crew members on company policies, procedures, and customer service standards
• Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces Education
Associate's degree in Film
Santa Monica College - Santa Monica, CA
August 2024 to Present
High school diploma
John Marshall Senior High School - Shaver Lake, CA August 2023 to June 2024
Skills
• Barista Experience
• Food Preparation
• Host/Hostess
• Cash Handling
• Food Production
• Coffee Experience
• Inventory Control
• Food Safety
• Cleaning Experience
• Kitchen Experience
• Busser
• Cashiering
• Food Handling
• Food Service
• Cooking
Certifications and Licenses
Food Handler Certification
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