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Office Manager Customer Service

Location:
Houston, TX
Posted:
February 25, 2025

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Resume:

SHANNON RICHARD

* ******* ****** **. *******, Ms 39577

***********@*****.*** 601-***-****

OBJECTIVE Dedicated individual looking to obtain a position where my skills and

experience can be utilized to their fullest potential.

SKILLS & ABILITIES

● Expertise abilities in the following programs:

o Microsoft Word

o Excel

o Outlook

o QuickBooks

o 10 Key

o General Office Skills

● Knowledge of and experience with daily telephone procedures

● Extensive knowledge of accounts receivables/payables

● Experience in handling all types of Customer Service Issues

● Skilled in accurately taking phone messages and delivering

messages promptly

● Good customer-relations background

EXPERIENCE Fromt Desk Agent

2023-present

Register & process guests and their assigned rooms

• Accommodate guest requests

• Communicating with hotel staff on the status of guest rooms

• Up Selling guest rooms and promoting hotel services

• Handling cash payments

• Maintain a clean and neat front desk

Proficient in Pep, Quore, kipsu

Office Manager over Janitorial Services

LAMS: Louisiana/Mississippi Business Solutions

Carriere, Ms.

2013 – 2015

OFFICE MANAGER

ATLANTIC SCAFFOLDING COMPANY, MEMPHIS, TN

2008 – 2009

• Conducted and oversaw every New Hire Orientation.

• Successfully completed all jobs by time requested.

• Calculated and processed all payrolls for over 150 employees.

• Expertise in Data Entry.

• Responsible for all Accounts Payable/Receivables.

Cashier

Quick Mart, Satanta, KS

2002-2003

• Responsible for Cash Management.

• Achieved high satisfaction in customer service.

• Processed Inventory and Food Preparation.

Quality Control Representative

Best Foam Fabricators, McHenry, MS

1999-2002

• Calibrated and inspected products.

• Overall Manager for 20 employees on second shift.

• General Labor duties performed.

EDUCATION STONE COUNTY HIGH SCHOOL

Wiggins, Ms.

Diploma or Equivalent in General Studies

REFERENCES REFERENCES AVAILABLE UPON REQUEST

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