SHANNON RICHARD
* ******* ****** **. *******, Ms 39577
***********@*****.*** 601-***-****
OBJECTIVE Dedicated individual looking to obtain a position where my skills and
experience can be utilized to their fullest potential.
SKILLS & ABILITIES
● Expertise abilities in the following programs:
o Microsoft Word
o Excel
o Outlook
o QuickBooks
o 10 Key
o General Office Skills
● Knowledge of and experience with daily telephone procedures
● Extensive knowledge of accounts receivables/payables
● Experience in handling all types of Customer Service Issues
● Skilled in accurately taking phone messages and delivering
messages promptly
● Good customer-relations background
EXPERIENCE Fromt Desk Agent
2023-present
Register & process guests and their assigned rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk
Proficient in Pep, Quore, kipsu
Office Manager over Janitorial Services
LAMS: Louisiana/Mississippi Business Solutions
Carriere, Ms.
2013 – 2015
OFFICE MANAGER
ATLANTIC SCAFFOLDING COMPANY, MEMPHIS, TN
2008 – 2009
• Conducted and oversaw every New Hire Orientation.
• Successfully completed all jobs by time requested.
• Calculated and processed all payrolls for over 150 employees.
• Expertise in Data Entry.
• Responsible for all Accounts Payable/Receivables.
Cashier
Quick Mart, Satanta, KS
2002-2003
• Responsible for Cash Management.
• Achieved high satisfaction in customer service.
• Processed Inventory and Food Preparation.
Quality Control Representative
Best Foam Fabricators, McHenry, MS
1999-2002
• Calibrated and inspected products.
• Overall Manager for 20 employees on second shift.
• General Labor duties performed.
EDUCATION STONE COUNTY HIGH SCHOOL
Wiggins, Ms.
Diploma or Equivalent in General Studies
REFERENCES REFERENCES AVAILABLE UPON REQUEST
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