Pharmacy Technician High School

REBECCA WOLFMAN

**** *. ****** ****, ** • Orlando, Florida 32812 • (407) 457–7869 • **********@*****.***

EDUCATION

Boone High School, Orlando, Florida

High School Diploma, May 2012

Certified Nursing Assistant, Orlando Florida

May 2014-May 2016

Registered Pharmacy Technician, Orlando Florida

August 2023-December 2026

EXPERIENCE

Walmart Pharmacy Inc, Orlando, Florida

Registered Pharmacy Technician, January 2024- Present

Prepares new prescription and refill requests for patients. Dispenses medication to patients per the prescription, or provider's orders. Packages and labels a prescribed medication. Processes insurance claims. Tracks inventory. Collects information from patients or health professionals to fill prescriptions, answering questions, and educating patients about their medications. Ensures compliance with laws and regulations, and complies with security measures and quality standards. Maintains patient medication profiles, keeping records of prepackaged drugs, and performing other administrative tasks as assigned.

Walgreens, Orlando, Florida

Central Utility Technician, February 2023- January 2024

Produces prescriptions labels and fulfills medication orders according to the physician’s request with 0% errors. Collaborates with hundreds of patients per day, handling all inquiries with 96% customer satisfaction rate. Calculates dosages, days supply and validity for over 1,000 prescriptions daily. Handles refills, inventory questions, transfers and universal questions from patients while maintaining HIPAA laws at all times. Increases customer retention rate by 18% by providing the best service practices and improving customer experience

Express Scripts, Orlando, Florida

Patient Care Advocate, August 2021 – December 2022

Handles 90+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Memorized all company products and services to be able to quickly answer and efficiently increase upsells. Collects source data such as customer names, addresses, phone numbers, and credit card information for over 1,000 customers and enters data into customer service software. Makes sound judgements to resolve customer billing inquiries. Analyzes account information and history to make appropriate changes based on information gathered. Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits all while maintaining HIPAA laws.

Flowers Bakery, Orlando, Florida

Assistant Stock Rotation Specialist, May 2014 – December 2022

Extensive experience in organizing and rotating stock for most efficient sales. Responsible for careful handling of all merchandise to avoid damage. Clears damaged items. Maintains products and display equipment. Utilizes point-of-purchase materials to stimulate sales. Maintains quality appearance.

Spectrum, Maitland, Florida

Customer Care Representative, January 2019 – May 2020

Resolved complex technical errors while providing quality customer service. Proficient in different computer applications used in a call center environment. Performed security checks and verified the details of the customer, service plan, and other specifications in the CRM. Logged the nature of the complaint and other details regarding the problem provided by the caller. Diagnosed and resolved technical hardware and software issues involving internet connectivity. Provided answers to callers by identifying problems, researching answers, and guiding callers through corrective steps. Identified and escalated priority issues per caller specifications. Ensured customer satisfaction and escalated calls to Floor Manager if the caller was not satisfied. Maintained a high-volume workload and assisted an average of 150 callers in any given week. Consistently met performance benchmarks in all areas (speed, accuracy, volume).

Publix Supermarkets, Inc., Orlando, Florida

Customer Service Cashier, November 2011 – November 2014

Ensured optimal service speed while handling customer questions, requests, and complaints effectively and professionally. Responsible for daily cash handling and accounting. Created opportunities to train and/or coach other associates by actively encouraging others in contributing to a team environment.

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