Project Management

Janielle Griffiths, PMP

********.*********@*****.*** • 609-***-****

• Jackson, NJ

Project Management Office Profile

As a seasoned Project manager professional, I excel in driving successful project outcomes aligned with strategic objectives. With a proven track record of overseeing complex projects, I possess strong leadership, reporting, and presentation skills crucial for stakeholder engagement. I am dedicated to continuous improvement in project management processes, ensuring transparency and alignment throughout the project lifecycle. My goal-focused approach and extensive experience contribute significantly to organizational growth and success.

Areas of Expertise

Full Project Lifecycle Administration

Project Management Governance

Continuous Process Improvement

Team Building & Leadership

Systems Development/Deployment

Budget Development & Management

Quality Improvement & Compliance

Project Tracking & Monitoring

Operations Management

Agile & Waterfall Methodologies

Risk Assessment & Mitigation

Cost Reduction & Avoidance

Career Experience

Bankprov, Boston, MA 6/2022 – 9/2023

Vice President of Project Management

Enhance operational efficiency and promote excellence within the banking sector through strategic leadership and the implementation of key initiatives. Drive process optimization by providing guidance, training, and motivation to team members, fostering a positive and adaptable organizational culture. Demonstrate inspirational leadership to empower high-performing teams, ensuring the seamless execution of projects aligned with the company's strategic objectives and priorities. Additionally, I oversee the critical evaluation of project status reports and preside over weekly assessment meetings for ongoing project management.

Led a large-scale deposits project, driving the company to secure over $6 million in deposits within a two-week timeframe.

Led an SBA Lender Service Provider project, enhancing our SBA loan department's efficiency and compliance. This initiative ensured compliance for loans nationwide, resulting in a 100% compliance rate across all regions served.

Led project management initiatives in commercial banking, collaborating closely with the FDIC to ensure rigorous regulatory compliance throughout project execution, resulting in the company achieving successful outcomes in FDIC audits for the Project Management Office.

Defined and developed project/program management best practices, processes, and policies, enabling alignment with corporate strategy and goals. This initiative facilitated the company in aligning strategic goals with each project and optimizing resource allocation for annual projects. Consequently, the company transitioned from completing 60% to achieving 100% of its strategic initiatives annually.

Implemented risk management strategies to proactively identify and mitigate project risks, ensuring compliance with regulatory requirements. This approach enabled the company to detect risks early, providing the opportunity to mitigate them or make informed decisions to avoid projects deemed too risky, ultimately saving the company millions of dollars.

By establishing a robust project methodology emphasizing regular communication and metrics to stakeholders, I cultivated and reinforced positive relationships with internal teams and stakeholders. This concerted effort resulted in the successful progression of projects through all development phases, ensuring efficient collaboration and alignment of objectives.

Continuously report project health and profitability to internal and external stakeholders, fostering transparency. This proactive approach significantly reduced scope creep and minimized project deployment delays, enhancing overall efficiency and stakeholder satisfaction.

Cultivate strong relationships with clients and stakeholders, resulting in high satisfaction with project outcomes, as evidenced by a stakeholder satisfaction rate of over 95%.

K. Hovnanian, Matawan, NJ 4/2018 – 6/2022

Information Services- Lead Project Management Office Manager (PMO)

Optimize process efficiency and excellence by leading, training, and motivating team members while cultivating and maintaining a positive, flexible, and nimble culture. Deliver inspirational leadership and guidance to high-performing teams to ensure the smooth execution of all projects aligned with organizational objectives and priorities while critically evaluating status reports and chairing assessment-based project meetings every week. Provide leadership support to the Project Management Office (PMO) training team and develop insight on seamless utilization of UKG/UltiPro. Serve as a Test Administrator for monitoring services.

Implemented Release Management processes to efficiently manage software development and change initiatives, resulting in a significant increase in deployment efficiency. Achieved a 100% deployment rate of scoped items compared to only 30% in each monthly sprint before implementation, enhancing overall productivity and meeting project objectives consistently.

By implementing a robust project management methodology, including regular project status updates and meetings, I enhanced collaboration with internal teams. This proactive approach resulted in improved stakeholder satisfaction, with stakeholders expressing an increased willingness to engage in projects due to transparency, efficiency, and consistent communication.

Led a large-scale CRM project, increasing lead capture for home buying by 30%, equating to an additional 3000 home sales each quarter.

Served as administrator to navigate Planview Enterprise One/Project Place and created lifecycles for project planning, scheduling, and release management.

Devised and executed robust project plans, resulting in on-time delivery of key deliverables and milestones, consistently meeting or exceeding project deadlines.

Planned, developed, and maintained an annual strategic roadmap, ensuring alignment with business objectives and project deliverables. Coordinated and attended planning meetings, resulting in a roadmap that effectively guided upcoming releases and projects, contributing to a 20% increase in project completion rates.

Created customized project status reports and summaries tailored for various executives, facilitating ongoing reporting of project health and profitability to internal and external stakeholders. This streamlined reporting process improved executive decision-making and stakeholder communication, resulting in an 80% increase in internal stakeholder satisfaction and project success rates.

Cenlar Federal Savings Bank, Ewing, NJ 5/2017 – 4/2018

Enterprise Project Management Office- Project Manager Coordinator

Coordinated with the Enterprise Project Manager to enable the removal of roadblocks affecting project operations. Oversaw team performance by monitoring day-to-day activities and arranging regular scrum meetings and calls to ensure outstanding team performance. Offered transformational leadership in executing multiple administrative project activities, encompassing resource commitments, project documentation, meetings coordination, requirements gathering, traceability matrix, test planning, and staging. Crafted and presented top-side reports with accumulated bullets for unhealthy projects to the Executive/Operating Committee.

Enhanced personal development skills by acquiring advanced knowledge about Agile, Kanban, Jira, and Scrum Master through extensive training, resulting in a 25% increase in my team's productivity and a 20% reduction in my project delivery time.

Led a Loan mergers and acquisitions project, successfully acquiring over 200,000 loans from 9 different loan companies for servicing. This initiative contributed to a bank-wide profitability increase of over 20%, demonstrating the project's significant financial impact and strategic value.

Provided comprehensive support in project administration, including meticulous management of project documentation, scheduling of meetings, and updating of requirements documents, traceability matrix, test plans, and test staging. This contributed to a 15% improvement in project efficiency and a 10% reduction in project turnaround time, demonstrating the value of streamlined administrative processes.

Led an Enterprise Automated System Integration project, leveraging an AGILE approach to automate 90% of the company's departmental work. This initiative resulted in significant cost savings by avoiding additional hiring as loan counts grew, while also establishing a more efficient method for servicing loans company-wide.

Led a Salesforce online banking system initiative, granting over 5 million clients access to online account management, payment processing, and customer support. This resulted in a significant reduction in call center inquiries and an increase in on-time payments for customer loans, improving operational efficiency and enhancing customer satisfaction.

Cenlar Federal Savings Bank, Ewing, NJ 9/2015 – 5/2017

Bankruptcy Division- Reconciliation Specialist/Compliance Administrator

Performed research and investigations for all loan discrepancies while ensuring compliance with defined standards. Balanced accounts with discrepancies by creating general ledgers. Updated over 3,000 accounts with correct information weekly. Drafted and presented accurate reports to senior management regarding all loans. Proactively coordinated with different departments to set up and operationalize borrowers' ACH (automated clearing house) accounts to ensure accurate processing of payments for delinquent loans.

Reconciled discrepancies for over 6,000 bankruptcy accounts monthly, achieving a 95% accuracy rate and reducing processing time by 20%, resulting in improved operational efficiency and compliance adherence.

Managed a portfolio of over 3,000 loans quarterly, each with a principal balance of $5,000, ensuring meticulous equity review before proceeding with foreclosure. This approach resulted in a 98% accuracy rate in foreclosure proceedings, safeguarding the company's financial interests and mitigating potential losses.

Cenlar Federal Savings Bank, Ewing, NJ 11/2012 – 9/2015

Account Management Team - Payment Processor

Identified and corrected various errors for over 600 loans with incorrect account numbers through an automated system while collaborating with other financial institutions. Assisted in tracking and identifying mortgage accounts with over $10,000 deposits for the Bank Secrecy Act department. Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper posting codes on customers’ accounts.

Reconciled over 2,000 mortgage loan accounts monthly for bankruptcy, foreclosure, and loss mitigation departments, achieving a 99% accuracy rate. This meticulous reconciliation process ensured compliance with regulatory requirements and facilitated timely decision-making, ultimately reducing processing time by 25% and minimizing financial risks for the company.

Established comprehensive training programs for the account management team, resulting in a 30% increase in productivity and a 20% decrease in error rates among team members. Additionally, the creation of a policy and procedure handbook for new team members led to a 40% reduction in onboarding time and ensured consistent adherence to company standards, enhancing operational efficiency and employee performance.

Maintained and managed approximately one million mortgage loan accounts, achieving a 99% accuracy rate in payment processing and account reconciliation. This meticulous management resulted in a 30% reduction in payment errors and discrepancies, ensuring financial integrity and customer satisfaction.

Education & Credentials

Project Management Professional Certification

Project Management Institute

Master’s in business administration in Human Resource Management

Strayer University, Herndon, VA, United States, 2012

Bachelor of Arts, Economics, and Sociology

Rutgers University, New Brunswick, NJ, 2009

Memberships & Affiliations

Member: Project Management Institute NJ Chapter

Member: Society of Human Resource Management

Secretary: Kappa Zeta Psi Organization, Rutgers University Chapter

Member: Golden Key International Honors Society

Technical Proficiencies

Proficient in Microsoft Office Project/Word/PowerPoint/Excel/Outlook/Access/Timeline/Teams

Planview Enterprise One Agile Software Smart Sheets Asana Project Place ClearPoint Discord

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