Loan Processor Customer Service
Resume:
Tricia McGary
************@*****.***
Loan Specialist
Highlight Technologies – Remote
January 2023-November 2023
●Perform a variety of tasks depending upon the division to which you are assigned including processing, origination, servicing, guaranty purchasing, and/or liquidating; but the majority of the time (not less than 60%) is spent on loans that are considered to be more "complex" or problematic because of specific conditions or of their nature.
●Review the assigned loan file to become acquainted with the characteristic requirements, collateral, and terms of the loan.
●Review and analyze requests from direct borrowers or requests from participant lenders about servicing, liquidating, or purchasing loans depending upon the division to which you are assigned.
●Conduct interviews with borrowers and lenders and counsel them on the Agency’s practices. Assess borrower's or lender's need for assistance from other sources and counsel accordingly.
●Process inbound and outbound calls on loan requests while providing excellent customer service
●provide extensive servicing, purchasing, or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyze the underlying problems and causes of the delinquency and develop solutions to protect the interest of the Agency and the survival of the small business.
Loan Processor
Olympia Federal Savings – Olympia WA
July 2022-January 2023
●Gathering information for the loan application
●Evaluating credit histories for applications
●Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
●Researching and correcting mistakes in applications for clients
●Reviewing file documentation for missing or erroneous information
●Meeting loan application deadlines
●Assisting Loan Officer with requests and tasks needed to complete and process applications
Sr Loan Processor
Cardinal Financial – Remote
March 2020-November 2021
●Gathering information for the loan application
●Evaluating credit histories for applications
●Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
●Researching and correcting mistakes in applications for clients
●Reviewing file documentation for missing or erroneous information
●Meeting loan application deadlines
●Assisting Loan Officer with requests and tasks needed to complete and process applications
Loan Processor
Paramount Residential Mortgage Group LLC
2019-2020
●Verifies, compiles, and inputs/updates application information for mortgage loans
●Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type, and amount of mortgage applied for including but not limited to borrower credit, assets, liabilities, and length of employment
●Recommends that loan not meeting standards be denied or restructured
●Is able to run AUS after application data is confirmed to be accurate and meets guidelines
●Is able to order verifications (income, assets, credit, liabilities) to verify accuracy of information stated on loan application
●Is able to complete and generate various loan application forms/disclosures for borrowers
●Is able to order title work, insurance, condo docs for approval, appraisals, and any other property related items required for the loan
●Is able to perform necessary follow up on any items required for the loan in a timely manner (i.e.…title, insurance, appraisal, loan conditions from borrower, etc.)
●Informs supervisor and/or Loan Originator of discrepancies on any loan documentation provided or ordered
●Submits mortgage loan application file for underwriting approval
●Types and emails/mails approval and denial letters to applicants
●Submits approved mortgage loan file to closing departments and closing settlement agent/attorney for settlement
●Uses all required Checklists for Underwriting and Closing Departments
●Keeps records/logs/pipeline report on status of branch loans assigned to their queue, including number of new applications and loans approved, canceled, or denied
●Is able to communicate effectively with borrower and/or Loan Originator regarding any missing or delayed documentation required for Loan Approval or Final Loan Approval
●Performs other related duties as assigned
●Submits conditions to Underwriter
●Oversees Jr Loan Processor's duties if applicable to branch
Sr Loan Processor
Finance of America
October 2014-March 2018
●Verifies, compiles, and inputs/updates application information for mortgage loans
●Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type, and amount of mortgage applied for including but not limited to borrower credit, assets, liabilities, and length of employment
●Recommends that loan not meeting standards be denied or restructured
●Is able to run AUS after application data is confirmed to be accurate and meets guidelines
●Is able to order verifications (income, assets, credit, liabilities) to verify accuracy of information stated on loan application
●Is able to complete and generate various loan application forms/disclosures for borrowers
●Is able to order title work, insurance, condo docs for approval, appraisals, and any other property related items required for the loan
●Is able to perform necessary follow up on any items required for the loan in a timely manner (i.e.…title, insurance, appraisal, loan conditions from borrower, etc.)
●Informs supervisor and/or Loan Originator of discrepancies on any loan documentation provided or ordered
●Submits mortgage loan application file for underwriting approval
●Types and emails/mails approval and denial letters to applicants
●Submits approved mortgage loan file to closing departments and closing settlement agent/attorney for settlement
●Uses all required Checklists for Underwriting and Closing Departments
●Keeps records/logs/pipeline report on status of branch loans assigned to their queue, including number of new applications and loans approved, canceled, or denied
●Is able to communicate effectively with borrower and/or Loan Originator regarding any missing or delayed documentation required for Loan Approval or Final Loan Approval
●Performs other related duties as assigned
●Submits conditions to Underwriter
●Oversees Jr Loan Processor's duties if applicable to branch
Education
Lower Columbia College
AAS in Accounting, Business Management, Financial Technician, Bookkeeping and General Business
Contact this candidate