Entry Level Accounts Payable
Resume:
Iliana Villarreal
Alvin, TX *****
**********.******.**@*****.***
Professional Summary
Leveraged problem-solving skills and attention to detail to enhance customer satisfaction and streamline operations. Achieved consistent sales goals and fostered lasting client relationships, demonstrating time management and customer support capabilities.
Skilled at creating displays to promote higher sales, organized and detail-oriented. I am an expert at completing cash register transactions and maintaining accurate records of all transactions.
Skills
Customer Service / support
Bilingual
Customer Relations
Time Management
Problem-solving skills
Entry level account payable
Entry level account receiving
Warm calling
Sales inside/outside
Retail
Data Entry
Computer skills
Shipping and receiving
Call center experience
Management experience
Work History
January 2025- February 2025
SSB Roofing LLC. - Alvin,TX
Accounts payable and receiving clerk
sales / warm calling
Entry level accounts payable and receiving clerk for a roofing company. Everyday process to input completed payments into Aculynx and QuickBooks. Controlled payment receiving for home insurance companies, processing, verified and invoice reconciliation.
Contacted customers who have already expressed interest or new interest on previous roof replacement.
April 2023 - November 2024
Cabriales Westrenwear - Alvin, TX
Sales Associate
Prepared merchandise for the sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Solved customer challenges by offering relevant products and services.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
February 2021 - September 2024
Rudy's Barbershop and Salon - Alvin, TX
Receptionist
Acted as the first point of contact and set appointments for prospective clients.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Welcomed customers with friendly greeting, answered general questions, gathered the nature of visit and directed to specific offices.
Corresponded with clients through email, telephone, or postal mail.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Collected all payments, processed transactions and updated relevant records.
Answered incoming calls, directing clients to individuals addressing specific needs.
March 2021 - June 2022
La Quinta Inn & Suites In - Pearland, TX
Hospitality Worker
Delivered excellent customer service to support company reputation and patron satisfaction.
Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Greeted guests with friendly and professional acknowledgment to build rapport.
Processed payments with focus on accuracy and correct cash-handling procedures.
Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
May 2020 - September 2020
7-11 Convenience Store - Manvel, TX
Store Associate
Customer representative
Assisted with sales and marketing
Managed and maintained large quantities of money
Managed inventory control
Stocked merchandise
Maintained store merchandise updated on expiration dates
January 2009 - January 2019
Sweet Ink INC - Alvin, TX
Business Owner/mager
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynam
communication skills.
Conducted market research to inform product development decisions and identify potential growth areas.
Assisted in recruiting, hiring and training of team members.
Education
1999
ITT Technical Institute Webster, TX
Associate of Applied Science
May 1995
Alvin High School Alvin, TX
High School Diploma
Languages
Spanish
Professional Working
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