Customer Service Sales Associate

NORMALINDA GONCE

CUSTOMER SERVICES

CONTACT

***- ***-****

*********@*****.***

HENDERSONVILLE, TN 37075

PROFESSIONAL

SKILLS

Seasoned Sales Associate with a

robust background in customer

service, developed at the United

Methodist Publishing House.

Proven expertise in client relations

and suggestive selling, coupled with

exceptional multitasking and

communication abilities.

Committed to enhancing customer

satisfaction and engagement

through attentive service and a

respectful attitude.

EDUCATION

August 2007

Master of Arts (M.A.)

Elementary Education

Trevecca Nazarene University,

Nashville, TN

May 2000

Certification in Para legalism

Southeastern Paralegal Institute,

Nashville, TN

December 1984

B.S. in Foods and Nutrition

Middle Tenn. State University,

Murfreesboro, TN

EXPERIENCE

August 2023 - Present

Sales Associate

TJMAXX, Nashville, Tennessee

• Greeted customers warmly and offered assistance.

• Demonstrated customer service skills,

• Resolving customer complaints efficiently and courteously.

• Organized merchandise to promote customer engagement. January 2017 – Present

Private Caregiver

Home Instead, Seniors Plus More, Advanced Care

Health Services

Serving the Middle Tennessee Area,

August 2015 - May 2016

Customer Service Representative

United Methodist Publishing House,

Nashville, Tennessee

• Greeted customers warmly and offered assistance.

• Helped customers find and select products.

TOMER SERVICE ASSOCIATE TEAM LEADER

May 2013 - June 2014

Phone Solicitor

Public Safety, Goodlettsville, Tennessee

• Fielded daily phone volume of approximately 300 calls or more

• Read specific scripts and processed credit card payments.

• Conducted work with patience and empathy.

September 2012 - February 2013

Educational Assistant

Little Lambs of the Good Shepherd,

Hendersonville, Tennessee

• Adapted instruction methods based on individua needs.l January 2010 - January 2012

Substitute Teacher

Metro Nashville Public Schools, Nashville, Tennessee

• Executed lesson plans left by teacher

• Supervised children during learning and play periods.

• Maintained discipline and classroom control’

• Fostered a safe and positive learning environment.

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