Management Systems Quality

CLAIRE WINTER

**** ***** ** *******, ***** Springs, GA 30350

Telephone: 630-***-****

E-mail: ***************@*****.***

PROFILE

Dedicated and results-driven ISO Compliance and Auditing Specialist with a strong foundation in ensuring organizational adherence to international standards. Leveraging a meticulous eye for detail and a comprehensive understanding of quality management systems, I bring a proactive approach to identifying areas for improvement and implementing effective strategies for compliance enhancement. With a commitment to excellence, I have successfully contributed to the development and maintenance of robust ISO management systems, demonstrating a proven track record of delivering results in dynamic and challenging environments.

EDUCATION

Bachelor of Arts in Political Science and Classics Graduated May 2012

Monmouth College (Monmouth, Illinois) (GPA 3.2/4.0)

Washington Semester Program on Foreign Policy Spring Semester 2011

American University (Washington, DC) (GPA 3.68/4.0)

EXPERIENCE

Mercedes Benz USA Headquarters, QM Consultant January 2020-January 2024

Responsibilities: I was responsible for the quality management system for all of MBUSA locations. I ensured that we were working towards getting certified. I was the ISO 9001:2015 internal auditor for the company. I worked with stakeholders around the company to train and get them ready for the external audits. I was also responsible for document management.

Accomplishments:

Document Management System training and roll out

internal audits for the first time since 2017

implementation of a SharePoint corrective action site

got to stage 2 of ISO 9001:2015 certification audits

Mercedes Benz PDC, Site Support Processor October 2016-December 2019

Responsibilities: Work with warehouse and staff to ensure IT systems and hardware worked as optimal performance. I was the ISO 9001 rep working with corporate headquarters from process documentation creation to forms management and scales calibrated. I was responsible for lean standardization and working with employees on continuous improvement workshops. I worked on EHS related tasks such as the EMS rep, getting hazardous waste off site and ensuring that harness and AED inspections occurred.

Accomplishments:

Standardization of layered audit system within PDC network

Multiple software and hardware changes which included ensuring business continuity

Process engineering

Mercedes Benz PDC, Warehouse II Associate May 2016-October 2016

Responsibilities: Processing received freight and returns from dealers. Picking and packing orders for dealers. Helped supervisor run small parts area. Packed DDS (dedicated delivery service) and FedEx orders for dealers. Worked to inventory management through unfillable orders and mixed stock situations.

Accomplishments:

Changed how DDS small parcel was packed due to facility expansion

Batch board management

Staffing Network, Mercedes Benz PDC, Warehouse Associate February 2015-May 2016

Responsibilities: I was responsible for receiving parts into the facility and putting them away. also worked on processing dealer returns. I also picked and packed orders to go the dealers. During all of this I work on inventory management as I saw issues such as damaged, leaking, or mixed stock parts.

Accomplishments:

Fastest in facility for processing dealer returns

Ensuring quality of parts from the time they walked in the door until they left the building

Job Giraffe, Temp Work July-October 2014

Responsibilities: Worked at a logistics company in the back office. My primary responsibility was to review the printed packing lists. I also worked in internal systems to determine order issues.

Accomplishments:

Packing list reviews

Learned about logistics

Myriad Technical Services, HR Recruiting Associate March -May 2014

Responsibilities: Worked at a head hunter company where I reviewed online resumes through Indeed and Glassdoor to determine best fit candidates in the IT and nuclear sectors.

Accomplishments:

Recruited for the IT and Nuclear sectors

Researched potential candidates

Worked with clients in the energy field

Job Giraffe, Temp Work June 2013-January 2014

Responsibilities: Worked at various companies on excel databases, reviewing and updating product descriptions, and removing old account files that had reached its maturity date.

Accomplishments:

Enhanced Excel skills

Used coding for product descriptions

The importance of keeping records clean and up to date

Intern, Council for the National Interest, Washington DC February-April 2011

Responsibilities: I was responsible for helping to create more of a presence on social media. I helped with fundraisers by sending out letters to supporters. I did data deletion of old files and researched more about the American Israel relation.

Accomplishments

Worked on various fundraising efforts

Helped create social networking for the organization

Learned the business side of running an NGO

Chair, “Trick or Treat for Haiti,” Monmouth College, Monmouth, Illinois October 2008

Responsibilities: Organized a fundraising event for Paul Farmer’s organization Partners in Health. A large portion of my freshman class took donations from all around the city of Monmouth. I was responsible for the accounting of cash and checks donated to Partners in Health.

Accomplishments:

Over $1,000 were raised, money given to Partners in Health

Organized event and got communication out to the college and town

Made Monmouth and others aware of the devastating effects of the fall 2008 hurricanes

HONORS

Who’s Who Among Students in American Universities and Colleges March 2012-Present

Eta Sigma Phi, National Classics Honors Society November 2009 - Present

Pi Sigma Alpha, National Political Science Honors Society December 2009 – Present

Nominated For Freshman Woman of The Year April 2009

CERTIFICATIONS

ISO 9001:2015 Lead Auditor

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