Network Engineer Infrastructure

Jason Brumley

*****.*.*******@*****.*** Denver, CO 720-***-****

Education-

● Milwaukee school of Languages- Graduated 2010

● Western Governors University (B.S of Network Engineering and Security)- Projected graduation date March 2026

● Microsoft AZ900

● CompTia A+

● Linux Essentials LPI 010-160

● Cisco CCNA (Test date schedule 5/25)

Professional Experience

Spectrum- Denver, CO 05/23-25

Network Engineer I

● Configure switches for deployment in a lab environment

● Configuration of ip, DNS, DHCP, SNMP

● Maintaining equipment (routers, switches and modems) and troubleshooting to ensure high availability

● Use of scripting to deploy configuration to endpoints

● Inventory and asset management

● Planning and designing network diagrams and implementing the design

● Break/fix for network devices

BillGo- Ft Collins, CO- 03/22- 02/23

Jr System Admin

● Manage a userbase of over 400 people for Windows, macOS and mobile devices

● Manage 4 sites networks via Cisco Meraki hardware/software

● Network troubleshooting of hardware, software and end-user connectivity

● Create, develop and implement security policy

● Automation of user onboarding and applications assignment

● Use of Microsoft Azure active directory and Intune for user creation role based access

● Managed identity and access for user permissions and applications

● Creation and maintenance of a virtual desktop environment for remote workers

● Completing ad hoc requests that occurred in the dynamic, changing environment of a tech startup

Fit Technologies- Denver, CO -03/21- 03/22

Technical Support Services Engineer

● Setting up and configuring networking equipment as well as monitoring all devices on the WAN of over 50 sites remote and on site

● Install,maintain, and repair network equipment including firmware updates, AP connections and initial rack build

● Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations

● Provide detailed progress reports and project updates in a timely and accurate manner

● Perform routine maintenance following company and vendor standards

● Work to ensure physical cabling infrastructure meets desired standards

● Network maintenance and monitoring on WLANs of user devices and local machines

● Perform software/hardware upgrades on user PC’s and level 2-3 troubleshooting Centurylink- Denver, CO 07/20- 03/21

Network Operations Center Technician

● Provided technical customer support via phone, email, and chat by provisioning, monitoring, troubleshooting and correcting configurations.

● Assisted in end-user troubleshooting for network connectivity issues

● Troubleshooting network connectivity issues via command line interfaces

● Troubleshooting of networking hardware including configuration changes and updates

● Escalate and hold LEC Partners accountable for offnet repairs

● Provided accurate and consistent customer communication during established intervals using phone, email, and ticketing notes

● Efficiently and accurately managed customer-initiated trouble tickets to resolution.

● Maintained customer relationships, both internal and external

● Monitors the performance of the telecommunications networks, including usage, load patterns and system response

● Use of Juniper and Cisco networking equipment

United Airlines- Denver, CO -07/19-03/20

Field Engineer

● Issue, deploy, manage, troubleshoot, repair: Enterprise wide mobile iOS/Android solutions, across multiple business channels. Responsible for Mountain region; approximately, 10,000 devices

● Assisted in upgrades in network equipment- including server migration, AP upgrades and fiber cut-overs

● Asset lifecycle management.

● Track Mountain region mobile assets through the entire lifecycle. Working with various 3rd party partners for hardware service.

● General desk side support: working tickets involving printers, peripherals, mobile devices and proprietary industry hardware.

● Creation of documentation, standard operating procedures (SOPs) and onboarding.

● Administration via VMware Airwatch.

● Ticket management system via Service Now

● Reimaging and deploying machines for new users, existing users and for Windows 10 refresh Geek Squad/Best Buy – Denver, CO -08/18-03/19.

Field Technician

● Troubleshoot issues involving hardware and software

● Help clients resolve issues quickly and accurately while maintaining a professional and friendly demeanor

● Time management: budgeting time to ensure all the clients’ needs are met while still meeting company objectives

● Utilizing phone and email to keep in contact with clients and coworkers to ensure all orders are met

● Customer service with an emphasis on a personal experience and creating a lasting business relationship based on client needs.

● Troubleshooting mobile devices.

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