Real Estate General Manager, Facilities Management, Operations Manager

Career Highlights - Continued on Next Page

James E. Knauff IV

678-***-**** *********@*****.***

CAREER HIGHLIGHTS

Wasteless Solutions Director of Sales August 2024 - Current

· Identify and source new business relationships with prospective partners to optimize market and revenue goals throughout the country.

· Oversee the development, implementation, and execution of commercial waste diversion and sustainability service programs for new and existing clients.

· Work routinely with the executive team to ensure business opportunities are aligned with the organization’s strategic goals.

· Work closely with upper management to ensure new customers and existing accounts are serviced appropriately based on contractual obligations, and organizational needs assigned to each business.

· Routinely analyze existing and new program financial reports to identify potential cost savings opportunities

(e.g. adjust service schedules as needed to maximize efficiency of hauling needs, “right-size” equipment services as necessary to reduce costs to programs, seek new recycling opportunities where available, manage waste diversion efficiencies, execute continued onsite training with property tenants, property staff, and contracted porters to maximize recycling goals and minimize landfill contamination needs, etc.).

· Manage RFP opportunities by reviewing emerging market trends, analyzing service-related cost variances, and developing new contracts with favorable, competitive vendors at existing and new properties.

· Maintain periodic performance evaluations on new and existing programs, follow up with customers as necessary to ensure service needs are satisfied and or, adjusted to meet program performance needs. Spinoso Real Estate Group General Manager + Leasing Cottonwood Mall February 2024 – July 2024

· Physically oversaw the General Manager responsibilities of Cottonwood Mall in Albuquerque, NM.

· Oversaw the day-to-day activities of the facility, providing directives to our internal staff (e.g. site Operations Manager, Specialty Leasing Manager, Marketing Manager, Administrative Staff, etc., as well as all contracted vendors).

· Coordinated and approved all marketing activities and events to increase overall foot traffic and sales, including promotional projects.

· Aided in the handling of public relations issues, within corporate guidelines.

· Resolved customer complaints, risk management related issues, and resolved emergency related issues as needed.

· Actively sought to increase property growth by reaching out to new clients and businesses assisting leasing goals as necessary.

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· Responsible for approving and monitoring various capital improvement plans, monthly maintenance projects, as well as monthly contracted services, concurrent with schedule needs, in accordance with budgetary objectives.

· Routinely reviewed monthly financial statements and key performance indicator data.

· Responsible for ensuring 5-year budgets were completed annually, as well as biannual budget forecast adjustments to mitigate variances associated with emergency expenditures, and account for other variances not reflected in the annual budget.

Federal Realty Property Manager June 2019- October 2023

· Oversaw the operations and general manager responsibilities for a portfolio of commercial real estate properties of approximately 683,000 SF (55 acres) in Oakland, Emeryville, and San Ramon California.

· Responsible for implementing, forecasting, and successfully executing annual 5-year operational budgets, capital expenditure projects, property development initiatives, routine, annual and 5year maintenance plans, as well as seeking opportunities to maximize the efficiency of various services within the portfolio to reduce unnecessary operational costs.

· Managed the day-to-day activities of the facilities, ensuring budgeted and emergency projects were timely completed, following both the guidelines addressed by corporate policies and procedures, as well as pursuing alignment with local, community, and city objectives.

· Created a safer, quality-enhanced environment and curb appeal for business growth, that created a more inviting atmosphere four our tenants and patrons alike (increasing foot traffic, generating increased sales for our tenants, aided or leasing team to have the means to quickly turnover vacant spaces with new or better quality businesses, etc.) but also synergistically providing additional tax revenue for the respective communities, encouraging increased economic growth, and future opportunities for our merchants.

· Closely worked with the various municipalities associated with each property within the portfolio and their utility providers.

· Directed and managed various personnel at each location (structural engineers, street sweeping operators, lighting/LED retrofit contractors, security teams, pavement and asphalt providers, landscaping contractors, janitorial staff, solar and sustainability vendors, plumbing service providers, sewer and grease pumping contractors, waste management services, building and maintenance personnel, etc.) as well as internal, corporate, administrative staff and operational staff.

· Aided in the handling of public relations issues, within corporate guidelines.

· Implemented comprehensive waste and recycling programs for our West Coast Properties to reduce operational costs, increase our ESG goals, as well as bring our California properties up to code with respect to the State’s aggressive SB1383 waste diversion mandates.

· Worked closely with our Vice President of Sustainability, and Sr. Director of Asset Management overseeing the implementation of waste reduction programs for our national corporate portfolio, tailored specifically to address the needs for each, unique property, seeking opportunities to maximize the efficiency of each location’s, individual waste stream and reduce operational costs. Page 3

Brookfield Properties (formerly Rouse) Assistant General Manager May 2018-May 2019

· Maintained General Manager responsibilities for NewPark Mall and Southland Mall under the Sr. GM of both locations, managing the day-to-day activities of the facilities as well as overseeing the operations and management of numerous construction contractors during extensive, mixed, commercial and residential redevelopment initiatives at both properties.

· Coordinated and directed various marketing events (from live music concert series to kid craft days and special movie events, etc.) to increase overall traffic and sales; including cross marketing, promotional projects. Rouse Properties Interim General Manager March-May 2018

· Physically oversaw the management of West Valley Mall in Tracy, CA.

· Oversaw the day-to-day activities of the facility, leading our internal staff (Site Operations Manager, Common Area Coordinator, Administrative Staff, etc. as well as all contracted vendors.

· Coordinated marketing activities to increase overall foot traffic and sales, including promotional projects.

· Aided in the handling of public relations issues, within corporate guidelines.

· Resolved customer complaints, risk management related issues, and resolved emergency related issues as needed.

· Actively sought to increase property growth by reaching out to new clients and businesses and assisting leasing teams as necessary.

· Successfully met our capital improvement and maintenance goals, within our budgetary guidelines, as well as reduced operational costs by maximizing the efficiency of various services at the property. Rouse Properties Acting Operations Manager November 2017-May 2018

· Oversaw the operations and facility management of West Valley Mall in Tracy, CA.

· Supervised and administered tenant and landlord construction and Tenant Improvement projects.

· Supervised both contracted and company personnel to ensure maximum performance.

· Oversaw efficient operations of mall common areas and HVAC units.

· Conducted operational audits and ensured mall audits followed corporate policy. Rouse Properties Bayshore Mall Interim General Manager July 2017-November 2017

· Managed day-to-day activities of Bayshore Mall in Eureka, CA.

· Assisted in the Wetlands Restoration Project, concerning shared responsibilities on the mall property and city wetlands surrounding the Humboldt Bay, working closely with local city officials to ensure code compliance.

· Assisted the City of Eureka with one of the largest homeless camp relocation and cleanup projects in the area. Rouse Properties West Valley Mall Assistant General Manager December 2016-April 2018

· Responsible for day-to-day GM responsibilities at West Valley Mall in Tracy, CA. as Sr. General Manager was located in Washington State.

Waste Management Northern CA/Hawaii Regional Manager 2011-2016

· Managed the daily operations for WMSS Shopping Center Segment for Northern California and Hawaii.

· Analyzed and improved existing programs throughout the Bay Area and Hawaii.

· Implemented and managed new waste and recycling efficiency programs at shopping centers in Maui, Hilo, and Honolulu Hawaii (including Ala Moana Center) to ensure all local waste and recycling/waste to energy goals were met, tenants and housekeeping staff were properly trained, ultimately maximizing the efficiency of waste flow services at each individual location, reducing operational costs, significantly decreasing the carbon Page 4

footprint output at each location to meet each company’s internal ESG goals, as well as meeting local and state environmental, regulatory, compliance mandates.

· Successfully navigated the growing restrictions and requirements for Northern California and Hawaii concerning all waste, recycling, and composting initiatives.

· Remained up to date on all new state and local waste reduction laws and regulations pertaining to the industry.

· Maintained leading numbers in efficiency and waste service cost reductions with the organization.

· Successfully managed the largest, most comprehensive and challenging portfolios in our national shopping center segment.

· Continued to develop positive relationships with existing and potential clients.

· Ten plus years’ experience working in commercial real estate and shopping center management.

· Brought in new clients that resulted in increased portfolio growth and increased profitability. International Environmental Management p Northern CA Regional Manager 2006-11

· Managed the daily operations for IEM programs throughout Northern California, Idaho, Eastern Washing State and Idaho.

· Set up and managed comprehensive waste and recycling programs for malls throughout the region.

· Evaluated in-depth financial data, maximized recycling opportunities, conducted tenant education/outreach.

· Improved efficiency through monitoring waste flows and adjusting service schedules as needed.

· Maintained positive client relationships, while ensuring productivity and program success. International Environmental Management Sales Analyst 2005-06

· Supported the Sales Department with research and property surveys for potential new clients at shopping malls throughout the nation.

· Conducted cold calling as needed to increase portfolio growth.

· Scheduled and traveled to new sites throughout the United States to promote and expand services.

· Assisted in the implementation of national programs for existing and new clients.

· Aided in the development of tenant pricing models based on local service costs, square footage, etc. and projections for new tenant and client services.

EDUCATION

Bachelor of Science May 2004 University of Georgia

· Major: Bachelor of Science in Education.

· Appointed to Dean’s List multiple times.

· Truett-McConnell College Political Science Award 1999.

· Truett-McConnell College “Who’s Who” Award 2000.

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