Customer Service Team Members

Teagan Waldo

****************@*****.*** 443-***-**** Tysons, VA 22102

Skills

• Customer Service

• Mixology

• Cash Handling and POS systems

• Keg stocking and restocking

• Cross training

• Administration

• Retalix

• MS Office

• Communication

• Troubleshooting

Experience

Whole Foods Market

Team Trainer 10/2024 – Present Day

• Instructing new team members on correct procedures for operations

• Training employees on additional job positions to maintain coverage of roles

• Staying up to date on requirements of all team positions

• Training new team members in cash register operation and in-store shopping Bartender 7/2024 – 10/2024

• Prepared and served alcoholic and non-alcoholic beverages for customers

• Maintained cleanliness of the bar and seating areas, ensuring a welcoming atmosphere

• Processed customer orders and payments using the POS system

• Interacted with guests to create an enjoyable experience Customer Service Team Member 9/2018 – 10/2024

• Demonstrated strong knowledge of store services, products, and policies

• Answered customer questions and calls with friendliness and accuracy

• Followed company policies and procedures relating to exchanges and returns

• Delivered fast, friendly and knowledgeable services for questions and complaints

• Trained new supervisors and team members on day-to-day functions of floor operations

• Monitored and troubleshot self-checkout kiosks

• Supervision experience running the floor of Customer Service

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