Customer Service Office Manager

Annamaria De Meo

Coquitlam, BC, V*J *A* ******************@*****.*** 604-***-****

Experienced professional with 15+ years in office management, customer service, and hospitality. Highly organized with a strong attention to detail, capable of multitasking and adapting to shifting priorities. Fluent in English and Italian, skilled in document translation, MS Office, and fostering positive customer relations. Committed to operational efficiency and team collaboration. PROFILE HIGHLIGHTS

15+ years’ experience in customer-centered and fast-paced office management and administrative environments. Hospitality 5 years, Restaurant Management, and Restaurant Sales & Marketing

Excellent time management and organizational skills, able to manage multiple tasks and set priorities.

Strong interpersonal skills, customer focused, detailed with strong organizational skills and proficient computer skills.

Demonstrative ability to translate documents from Italian to English and English to Italian

Successful at maintaining a healthy office culture and collaboration as an office manager

Proficiency in MS Office (MS Word, Excel,

Proven ability to maintain positive and communicative customer relations PROFESSIONAL EXPERIENCE

Sales Associate

2008 – 2022

Maros SRL, Fondi, Italy

Greeted all customers with a warm and welcoming demeanour while providing excellent customer service and positively engaging with them

Accurately scanned or entered product data and managed cash register operations and transactions.

Ensured proper documentation of customers’ returns and refunds Receptionist 2006

Bromotirrena S.R.L., Fondi, Italy

Provided accurate information to callers and visitors regarding company services and products

Oversaw the phone switchboard system, effectively managing call routing and filtering to ensure efficient communication

Coordinated email exchanges and executed various back-office tasks such as document translation (Italian to English) to support organizational success

Office Manager

2001 – 1996

Burnaby Alignment Ltd, Burnaby, Canada & Villa del Lupo, Vancouver, Canada

Directed all office operations while building strong relationships with suppliers and customers to enhance service delivery

Managed bookkeeping, scheduling, and data entry processes, ensuring accuracy and timely reporting

Supervised front desk operations and coordinated office activities, fostering a welcoming environment QUALIFICATIONS

Occupational First Aid Level 1, TraumaTech, Burnaby, BC, Canada English Language Certification, Trinity College, Italy English language proficiency Level 10 Certificate

Early Childhood Education Certificate, Instituto Magistrale “San Francesco”, Fondi, Italy Education: Secondary (high) school graduation certificate BC Class 5

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