Customer Service Case Management
Resume:
Rebecca Kalla
Evansville, IN *****
*****************@***********.***
Work Experience
Direct Support Professional
Apex Behavioral - Evansville, IN
January 2020 to March 2020
Worked to improve, enrich and respect the lives of individuals With developmental, physical, and mental disabilities
• Maintained accurate case management care plans and reports
• Administered daily medications
• Followed case management plans for individuals to achieve greater independence, Their daily goals and community integration
Customer Service/Logistics Expeditor
Penske Logistics - Princeton, IN
August 2019 to November 2019
• Prioritize and organize shipments based on need within
• Good communication skills, both in person and through email
• Responsible for printing, organizing and distributing paperwork
• Data Entry/SAP
SAP Coordinator/Administration
Celanese - Evansville, IN
January 2019 to July 2019
• Provide administrative support to customer service and management team
• Processed order confirmations in SAP
• Ensured accuracy by weight and quantity by raw materials and finished goods
• Verified and processed production tickets for accuracy Office Assistant/Customer Service
HR Solutions - Evansville, IN
July 2018 to December 2018
• Answered multiple phone lines, directing calls accordingly
• Made sales calls to active customers for low ink email alerts
• Recorded daily Accounts Payable with open invoices
• Sort and distributed all incoming mail
• Process weekly manual inventory to ensure accuracy Recruiter (Project, Short Term Assignment)
HR Connects - Evansville, IN
June 2018 to July 2018
• Achieved customer requirement to fill 40+ contract requisitions which included screening, verification, background/security and in-processing. conducted initial phone screens to determine candidate availability
• Sent offer letters and gathered preliminary onboarding paperwork from candidates
• Created an inventory of qualified temporary employees sufficient to meet current and future client demands.
Office Administrator, Customer Service
MSNI, Inc - Tupelo, MS
July 2016 to June 2018
• Provide customers internal and external with pertinent and up to date sales order status
• Assists in resolving problems and ensuring satisfactory customer service
• Provided direct access to staffing needs for all departments and shifts to ensure proper staffing for all production needs.
• Communicated with new and existing vendors for various requests from management for office/ warehouse needs
• Obtained freight quote and arrange trucks to deliver products from vendors
• Created paperwork for all LTL shipments for carrier pickup, coordinate all drop trailer shipments Customer Service Team Member
FXI, Inc - Tupelo, MS
June 2015 to July 2016
• Examined, monitored and analyzed work processes to access completeness, accuracy and conformance to department standards and specifications
• Distribute production orders, schedules and work orders to departments
• Compiled information, such as production rates and progress, material inventories, materials used for customer information so status reports can be completed Receptionist/Administrative Assistant
PPC Industries - Pleasant Prairie, WI
April 2009 to May 2015
• Processed daily invoicing/debits and credits, process customer orders for shipping, domestic and international
• Assisted with effective communications with a primary focus in the daily activities and needs of the Customer Service International team
• Perform daily administrative requests from Sales Manager and sales team including reporting directly to the President
Education
High school diploma
Skills
• Microsoft Office, Word, Excel, Outlook, Power Point, Quick Books
• SAP and CATS System, AS400, Access
• Strong written and verbal communication skills
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
Contact this candidate