Active Directory Windows Server

PHILIP O. LOGAN

602-***-**** ****.*******@*****.***

QUALIFICATIONS & SOFTWARE EXPERIENCE

Communication, Social and Emotional Intelligence,Problem Solving

Multitasking, Intellectual Awareness

Participated in the documentation and setting up of the knowledge database.

Vulnerability and Patch management

Configure and maintained Virtual Private Network

Microsoft Endpoint Configuration Manager (SCCM)

Ability to complete tasks within deadlines.

Experience with TCP/IP, DHCP and DNS

Service Now, IVANTI Console/Suite, Cherwell, VMWare, Virtual Box

Active Directory, AD Manager, Exchange Server, Power Shell, Cisco AnyConnect

Technical Projects

Windows Server 2019 Home Lab Project

March 2023 – Present

Objective: Set up a windows Server environment to practice Active Directory management and network configuration

Installed and configured Windows Server 2019 on a virtual machine

Set up and manage Active Directory, including creating and managing users accounts, groups, and organizational units

Implemented Group Policy Objects ( GPOs) to enforce security policies

Set up file sharing within the Active Directory environment

Project Managing and maintaining Windows servers and systems, Server 2019

Windows 10 & 11 and other Microsoft products.

Maintain identity and access management using Active Directory with full synchronization and multi factor authentication.

Provide backup and recovery services and manage file systems and disk space on a routine basis using Veeam.

Adhere to strict Information Systems security guidelines in all cases.

Setting up Remote Access Server (RAS) features to support NAT/PAT

Implementing and maintenance of Windows DNS and DHCP Server

Configuration of Windows File Servers with Implementation of quotas and NTSF permissions

Department of Economic Security Phoenix, AZ

Tier – 3 Desktop Analyst 02/2021 – Present

Provide a high-level of customer service to all customers including effective communication.

Troubleshooting and resolving desktop/laptop software including installing, configuring and understanding functionality.

Troubleshooting and resolving service-related issues such as user data back-up, printing, webex, etc.

Effectively document the resolution process and mentor Service Desk personnel.

Contribute to departmental policies and procedures related to troubleshooting

Demonstrate a thorough understanding of departmental policies and procedures

Collaborating with other IT professionals, including network administrators, developers, security engineers and help desk staff, to ensure seamless operation of the IT infrastructure.

Work with system and application owners to remediate reoccurring issues.

Ability to troubleshoot virtualized environments and make recommendations for improved performance.

Work under minimal direction and independently determine and develop approach to solutions.

Support Windows 10, Mac OS, iOS, and Android.

Provide IT support relating to technical issues involving Microsoft core business applications and operating systems in a timely manner..

Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.

Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Provide internal IT Support for over 14,000 DES employees.

Assisted in system administration including server setup, maintenance.

Manage IT asset inventory, tracking, and procurement for the organization devices

Facilitated secure data transfers ensuring the integrity and availability of sensitive information.

Troubleshoots and resolves PC hardware, software, and network issues.

Applies process of elimination troubleshooting principles and theories .

Deploy and re image user devices with Microsoft Configuration Manager

Update and setup State iPhone with Mobile Device Management

Maricopa County Sheriff Office Phoenix, AZ

Service Desk Technician 10/2012 – 02/2021

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

Collaborate with the Desktop Support Team to proactively identify and resolve system issues.

Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions

Perform inventory of end-user devices and hardware on a periodic basis

Maintaining user accounts and licenses in various systems and applications

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Adheres to organizational processes and procedures.

Escalate incidents with accurate documentation to suitable technician, when required.

Identify and learn appropriate software and hardware used and supported by the organization.

Maintaining equipment within a datacenter environment.

Test fixes to ensure an incident has been adequately resolved.

Develop help sheets and FAQ lists for end users.

Contribute to technician knowledge base as needed

Reinforce SLAs to manage end-user expectations.

At the time of the absence or the Lead and Supervisor, took on their role in leading the Help Desk team

Worker remotely and in-person to resolve Windows operating systems, network and hardware issues

Assisted in the SHIELD project with the Sheriff Dept in testing and live operations

Monitor and maintain the Crestron Video Display System on a needed basis.

Configured documented and test Virtual Private Networks for end users

Participated in the Office 365 migration project within the Service Desk

EDUCATION

Montclair State University Upper Montclair, NJ

Concentration: Information Technology Management Systems

Bachelors of Science

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