Data Entry Clerk

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Fred Eyong Ako ****

Fred Eyong Ako

Phone Number - +1-469-***-****

Email - ************@*****.***

LinkedIn - www.linkedin.com/in/fred-ako-eyong-cybersecuritydigitalforensics 17228 Eastbrook Dr, Celina, Texas, 75009

Active Army Secret Security Clearance

CompTIA Security+

Pending a master’s degree in cyber security technology Remote Data Entry Clerk

I am a transitioning US Army Veteran IT Specialist with a pending master’s degree in Cybersecurity Technology, an active Secret security clearance, and over 4 years of experience. Detail-oriented and efficient Data Entry Clerk who can accurately enter and manage data. Adept at handling multiple projects simultaneously while maintaining high levels of accuracy and confidentiality. Seeking to contribute my skills and expertise to a dynamic team at your company. I am also Skilled in documenting workflows, conducting inspections, and performing environmental monitoring to ensure system reliability and compliance with IT protocols. Developed and created policies and procedures for any assigned systems. Action-oriented, customer focused and skilled in decision-making, building relationships, problem solving, conflict management, planning and organizing, resource allocation, and analytical thinking. Seeking an opportunity to leverage my information technology skills. AREAS OF EXPERTISE & TECHNICAL SKILLS

Data entry and data management, Google space, Computer skills, SQL, ServiceNow, NIST 800 series, FISMA Compliance, Plan Of Action & Milestone, Risk Assessment, System Security Plan (SSP), Security Assessment Report (SAR), FIPS 199 System Security Categorization, IT Policy Coherence, Risk Analysis and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Google sheet, Jira, Confluence, SaaS Assessments FedRAMP, Splunk, Nessus – Big Data Analytics – BitSite - Archer – PAAS – IAAS – SAAS – SSP – SAR – Manual data entry, Typing skills, Basic Computer skills.

SOFT AND PERSONAL SKILLS

Multi-Cultural Team Leadership & Management Cross-Functional Collaboration – Relationship Building – Decision-Making - Analytical Problem Solving – Organized – Adaptability,flexible and Continuous Learning – Goal-Driven – Quick Learner – High Emotional Intelligence – Interpersonal Communication Skills - Customer Relationship Management (CRM) – Ability to work independently and in teams – Strong attention to detail – Strong analytical and organizational skills – Fast and accurate typing –- Strategic Thinking & Planning – Transformative Leadership - Excellent written and verbal communication skills. PROFESSIONAL EXPERIENCE

US Army, Fort Cavazos, TX IT Specialist 08/2022 to Present 2

Fred Eyong Ako 2025

• Provided service desk support for 1,600+ users, resolving IT incidents and fulfilling service requests through the Army Enterprise Service Desk (AESD) while ensuring 100% SLA compliance.

• Conducted first-level server troubleshooting, including reboots, uptime validation, and service checks, to maintain system reliability.

• Monitored and maintained IT equipment and environmental conditions, ensuring compliance with operational protocols and minimizing downtime risks.

• Created, updated, and triaged IT tickets, accurately documenting issue resolutions and escalating as necessary for faster resolution.

• Produced comprehensive daily ticket reports, shift turnover documentation, and incident logs to enhance operational transparency and accountability.

• Supported network security by inspecting boundary devices and controlled spaces, adhering to strict access control and physical security protocols.

• Assisted in user authentication and directory service management tasks, including Active Directory updates and secure access configurations.

• Configured and monitored firewalls and network traffic, ensuring compliance with IT security protocols and reducing unauthorized access incidents by 30%.

• Conducted comprehensive inspections and vulnerability assessments of IT infrastructure, utilizing tools like Nessus and Nmap to identify and remediate critical gaps.

• Supported incident response efforts by simulating high-threat scenarios and improving readiness through actionable insights.

• Developed and executed patch deployment strategies, maintaining high system availability and minimizing operational disruptions.

• Documented findings from environmental and system inspections, contributing to daily shift turnover reports and compliance documentation.

NCC Group, United Kingdom Third Party Risk Analyst 08/2020 – 07/2022

• Conducting compliance reviews for third-party suppliers, including inherent risk assessments and due diligence as it relates to consumer supplier risk.

• This role also involves conducting ongoing monitoring, management of compliance issues for third party suppliers, and preparing reporting on Third-Party Compliance Risk.

• Third-Party Risk Management.

• Conduct compliance reviews of inherent risk assessments for third-party suppliers, to ensure that the risk is appropriately identified, and risk rated.

• Review and analyze the content of the inherent risk questionnaire to verify the relationship with consumer risk, e.g. do the suppliers interact with our customers and do they contain personal and private information.

• Perform compliance due diligence to evaluate the compliance programs and controls of third-party suppliers relating to consumer risk.

• Coordinate with Compliance Subject Matter Experts on specialized compliance areas including privacy during the due diligence process to identify and address issues. 3

Fred Eyong Ako 2025

• Monitor the ongoing compliance of third-party suppliers.

• Analyze data and prepare reports on TPCR for management.

• Operational Excellence.

• Assist with continuing development of related policies and procedures.

• Assist the TPR Compliance Risk Lead with the maintenance of KRIs and reporting to track the TPCR program.

• Work closely in a collaborative manner with both first and second lines of defense to promote an understanding of TPCR program requirements, identification of risk issues, and risk mitigation strategies.

• Proactively escalate issues to Lead and management as needed. BAE Systems PLC, United Kingdom IT Specialist 09/2018 – 07/2020

• Input and update data into the company’s database with 99% accuracy.

• Review and verify data for errors or inconsistencies.

• Process high volumes of information efficiently under tight deadlines.

• Generate and maintain reports for internal departments.

• Respond to queries regarding data records and discrepancies.

• Perform routine data audits to ensure data quality and integrity

• Processed incoming data and transferred it into Excel spreadsheets for analysis.

• Assisted with data cleaning and preparation for reports.

• Ensured that all data entry complied with company standards and legal requirements.

• Managed confidential information with a high level of professionalism.

• Collaborated with team members to complete large-scale data projects within deadlines. EDUCATION AND CERTIFICATIONS

• Pending Master of Science (MS) in Cybersecurity Technology – University of Maryland Global Campus.

• Master of Science (MS) in Applied Data Science – University of Lancashire, Preston, United Kingdom.

• Bachelor of Science (BSc) in Information Technology – University of Buea, Cameroon. CERTIFICATIONS

• CompTIA Security+

• CompTIA A+

• Certified Scrum Master

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