Customer Service Representative

Kristin Koenig

Receptionist - Customer Service Representative

Email: **************@*****.***

Phone Number: 520-***-****

Skills:

●Experienced working in a team environment

●Commitment to Customer Care and Excellence

●Dependable hard worker and multi-tasker

●Organized and able to prioritize

●Proficient in Microsoft Office, Excel, Outlook

●Skilled at telephone inquiries and effective listener

●Ability work a potentially varying schedule including some holidays and weekends

●Ability to be a self-starter, self-motivated, and be self-driven to achieve desired performance, while providing a positive, and memorable interaction with each point of contact

Work Experience

Pollster, Pima County Elections Department, Tucson, AZ November 2008 - Present

●Sign voters in and check identification

●Distribute mail and correspondence to appropriate staff member

●Updating customer contact information

●Write Interoffice memos

●Answer questions and offer directions

Customer Service Representative, State of Arizona, Tucson, AZ March 2020 - October 2023

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Refer unresolved customer grievances to designated departments for further investigation

●Check to ensure that appropriate changes were made to resolve customers' problems

Customer Service Representative, iQor, Tucson, AZ August 2019 - February 2020

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Customer Service Representative, VXI Global Solutions, October 2018 - March 2019

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

●Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts

Assembler/Warehouse Worker, Beacon, Tucson, AZ January 2017 - October 2018

●Perform quality checks on products and parts

●Mechanical Assembly of Rivets

●Pack and unpack items to be stocked on shelves in stockrooms, warehouses

●Store items in an orderly and accessible manner in warehouses

●Examine and inspect stock items for wear or defects, reporting any damage to supervisors

●Receive and count stock items

●Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment

●Issue or distribute materials, products, parts, and supplies to customers or coworkers

Customer Service Representative, Convergys, Tucson, AZ October 2016 - February 2017

●Took inbound calls and transferred calls to appropriate department

●Wrote new prescriptions

●Refilled and checked on status prescriptions

●Record all customer call dispositions and call notes using servicing and collection systems per department guidelines

●Professionally handle escalated customer concerns while following industry best practices

●Provide excellent customer service by handling inbound and outbound calls

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Education

High School Diploma or Equivalent, General Studies. Pima Community College, Tucson, AZ

Certification: Arizona Security Guard LIC 1808936 Exp 01/23/2027

Adult and Child CPR and First Aid Certification American Red Cross 2025

Contact this candidate