Customer Service Sales Associate

Iyania Williams

Pasadena, MD ***** • 301-***-**** • ********@*****.***

Professional Summary

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Seeking an administrative position where my strong analytical qualification of analytical skills: Exception to detail: Problem solver: team player and work well independently and leadership qualities. Positive, Professional attitude; committed. Where my education and Interpersonal skills would be asset. Can keep track and records of meetingdeadlines in a timely manner. Customer oriented with interpersonal and communication skills that can be transferable to any position, and willing to travel if required.

Skills

Verbal Communication

Product Promotion

Excellent People Skills

Verbal and Written Communication

Retail Loss Prevention

Microsoft office suite programs

Time Management

Credit and Cash Transactions

Stocking and Replenishing

Self-Checkout Assistance

Money Handling

Inventory Pricing

Store Opening and Closing

Returns and Refunds

Monitor Security

Sales Forecasting

Customer Seating

Listening Skills

Customer Service

Serve Customers

Teamwork and Collaboration

Sales and Marketing

Food and Beverage Service

Server and Staff Support

Promotional Events

Exceptional customer service

Safe Serving Practices

Bar Equipment Familiarity

Strong Communication Skills

Food Pairing Recommendations

Table setting and bussing

Cash handling expertise

Hospitality and Accommodation

Cash Register Operation

Sales Training

Microsoft Access

Sales Expertise

Sales Trends

Payment Processing

Reservations Management

Guest Relations Management

•Grammar essentials, Excel level 1 and mastering

Technical writing

Work History

Warehouse Associate Team Lead, 03/2023 to Current

Feld Entertainment – Jessup, MD

Improved warehouse efficiency by streamlining processes and optimizing team workflows. Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping. Reduced order processing time by implementing standardized procedures and cross-training team members.

Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.

Ensured timely order fulfillment by closely monitoring picking, packing, and shipping operations. Maintained a safe work environment with consistent enforcement of safety protocols and hazard assessments.

Enhanced technical skills of trainees by delivering comprehensive Microsoft Certified courses. Enhanced data accuracy by meticulously entering information into databases and spreadsheets. Sales Associate, 09/2022 to 12/2022

Edge – Arundel Mills

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Achieved perfect attendance and on-time record.

Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Maintained records related to sales, returns and inventory availability. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Completed orders and organized product deliveries to meet customer timetables. Sales Associate, 08/2019 to 07/2022

Last Stop – Arundel Mills

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Maintained customer satisfaction with quick and professional handling of product returns. Education

Still In Progress : Psychology

University of Maryland - Baltimore County - Baltimore, MD Additional Information

• I Model at Bowie state university

•I promote for numerous clubs

•Model for modelsInc

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