Process Improvement Operations Vice President

Tim Harvey

**** ****** ******, ************, ** *2246 404-***-**** *********@*********.*** www.linkedin.com/in/tim-harvey

Executive Summary

Results-driven Executive of Operational Excellence and Continuous Process Improvement with over 20 years’ experience in multi-site, international operational leadership. Proven expertise in transforming operational cultures, achieving sustainable revenue growth, exceeding key performance indicators (KPIs), and driving significant cost savings for organizations ranging from startups to enterprises exceeding $650 million in annual revenue.

Notable achievements include:

Scaling GNG Solutions from development phase to a $36 million networking and call center company, achieving a 128% year-over-year revenue increase, and reducing employee attrition to under 5% over two years.

Demonstrated success in building and leading high-performing teams of 200+, developing innovative business processes, and launching profitable service divisions.

Established a multi-state steam, sauna, and water filtration company, generating over $1,900,000 in revenue within 18 months.

Skilled in implementing operational best practices, optimizing resources, and driving growth through strategic initiatives.

CORE COMPETENCIES

Strategic Planning & Execution P&L Management Business Development

Operations Optimization Team Leadership & Development Contract Negotiation

Multi-State Operations Management Project & Program Management

Revenue Growth Strategies Supply Chain & Vendor Management

PROFESSIONAL EXPERIENCE

CEO

American Steam and Filtration, LLC – Atlanta, GA & Chicago, IL January 2018 – Present

(Sold all Southern Operations)

Led a regional business providing solar, steam, and sauna products to home, spa, and health clubs.

Negotiated large commercial contracts with international manufacturers, generating over $1.9M in new revenue.

Developed a four-state regional service network with 14 contractors, yielding $700K per unit within the first year.

Implemented a revenue-sharing model, achieving an 80/20 split that drove significant profit growth.

General Director, Sales and Operations

Mobile Rail Solutions, Illinois & Wisconsin August 2023 – November 2024

Managed all operations and sales for a $7.5M railroad services contractor across Illinois and Wisconsin.

Oversaw a team of 18 service technicians, 3 supervisors, and 1 general manager.

Recruited, interviewed, and hired all subordinate positions to ensure efficient operations.

Established and implemented best practices for compliance with FRA regulations and maximizing revenue.

Directly managed remote personnel in rail yards to optimize productivity and safety over a 2 state region.

CEO

H. H. Holmes, LLC – Chicago, IL January 2006 – December 2018

(Sold)

Managed multi-location operations across Atlanta, North Florida, Chicago, and Detroit, overseeing demolition, construction, and build-outs.

Led the company to more than $3M in annual sales by adopting a consultative sales approach for residential and commercial projects.

Directed projects with budgets ranging from $50K to $800K, consistently delivering high-quality results.

COO

GNG Solutions, Atlanta, GA January 2003 – December 2006

Led business development for IT services, securing contracts with Global 1000 companies.

Managed a team of 13 direct reports, including international contractors, supporting over 2,500 active users.

Successfully launched 12 new call centers within 18 months, driving significant business growth.

Senior Executive Recruiter

Lucas Group, Atlanta, GA January 2000 – December 2003

Conducted retained and contingency IT recruiting for Fortune 500 companies.

Exceeded revenue targets by over 230%, building a strong reputation for successful placements.

Technical Recruiter

Quest Systems, Atlanta, GA January 1997 – December 1999

Specialized in mid-tier IT recruiting, achieving 150% of revenue goals through strategic candidate placement.

Environmental Recruiter

Onsite/Aerotek, New Orleans, LA January 1994 – December 1997

Created and implemented a lead recruiter role, boosting overall sales by 130%.

Managed a team of over 225 OSHA-certified technicians, achieving 98% operational efficiency.

EDUCATION

Bachelor of Science in Marketing

University of Tennessee, Knoxville, TN

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