Customer Service Business Development

Douglas G Brumfield

941-***-**** • *****@*******.*** • North Port, FL 34286

Summary • Business Development. Strategic Marketing, Sales Management

• Sales and marketing professional with almost extensive experience developing business within highly competitive markets.

• Consistent record of forging strong business relationships with prospects and clients. Readily establish a positive rapport with team members and work collaboratively to exceed corporate goals.

• Computer literate – Proficient in Microsoft Office, Sales Force, Compass, Workday, Teams, Zoom, and several other CRM’s.

• Confident, articulate, and professional speaking abilities. Team leader and team player.

• Combine patience, determination, and persistence to troubleshoot client issues and ensure 100% satisfaction.

Skills • Inside, Outside, and B2B Sales

• Product and service knowledge

• On-site product demonstrations

• Advertising

• Cold calling

• Excellent customer service

• Management skills

• Sales

• Strategic marketing

• Sales Leadership

• Sales Training

• Team Player

Experience 09/2018 - Current

Commercial Account Executive, JOHNSON CONTROLS SECURITY, Punta Gorda, Florida

• Business to business sales of very high end integrate-able security systems to medium and large business in the Southwest Florida area via a large range of sales mediums.

• Responsible for the acquisition of new clients, and sales and support of a large customer base of clients. Creation of additional sales opportunities with many clients offering additional product lines.

• Successfully servicing and maintaining one of the largest healthcare entities in Manatee County becoming their sole provider for intrusion systems.

• Continued to mentor younger and newer sales team members to think outside traditional lines of thinking to create opportunities where they may not otherwise have existed. 01/2001 - 10/2017

Senior Client Advisor & Marketing, Pilot Insurance Center, Addison, Texas

• Ability to think and grow new business through strategic marketing and sales campaigns. Create vital business relationships with key customers and the aviation business community, to drive sales and profits with referred and channeled new accounts.

• Develop and communicate integral marketing messages and coordinate sales activities.

• Continuously develop new business channels allowing company to expand outside of traditional advertising.

• By providing excellent customer service and follow-up, generate a high number of referrals and repeat business.

• Assisted in the creation of the content of our online quote system that accounts for 80% of our lead generation.

• Top sales for the majority of my 20 years of being on the PIC Team. 03/1999 - 01/2000

Client Sales Advisor, Pilot Insurance Center, Addison, Texas

• Sales of a diversified portfolio of life insurance products to our unique niche market of aviators.

• Consistently exceeded sales expectations while maintaining a high level of customer satisfaction.

• Most consistent in sales during start up exceeding company expectations. 08/1992 - 03/1998

Property Manager, POST PROPERTIES, Dallas, Texas

• Marketed up-scale apartment communities in Las Colinas and The Uptown areas in Dallas to targeted clientele.

• Used unique marketing strategies and excellent customer service to achieve and maintain high occupancy in very tough markets within the Dallas metroplex.

• Exemplified effective budgetary management skills to create a continual positive net operating income on properties under my management.

• Managed up to 10 employees at any given time.

• Winner of Numerous Achievement Awards during my 5-year tenure with Post Properties. Education And

Training

Texas Technical University, Lubbock, TX

Business Administration, Public Relations

Additional

Information

• Licenses: Group I Health & Life

Contact this candidate