Customer Service Human Resources

Resume

Janet L. Butts

Email: *********@*****.*** Phone: 916-***-**** Address: 4560 Villa Del Paso Lane, Sacramento, CA 95834

Professional Summary

Highly motivated and detail-oriented professional with extensive experience in human resources and a strong focus on customer service. Proven ability to manage administrative tasks efficiently while providing exceptional support to both internal and external clients. Adept at handling multiple tasks seamlessly and delivering results in fast-paced environments. Experience

Human Resources Director

State Council on Developmental Disabilities, Sacramento, CA Dates of Employment: June 2017 – March 2022

• Manage the HR Department to ensure legal compliance.

• Stay up to date with labor laws and regulations to ensure organizational compliance.

• Provide excellent customer service to employees, managers, and the public by addressing HR- related queries and concerns.

• Manage employee relations, resolving conflicts and addressing grievances to maintain a positive work environment.

• Set performance standards by establishing clear performance expectations for employees at all levels.

• Coordinate training sessions on various topics, including leadership, communication, and compliance.

• Participated in performance appraisal processes and employee development programs.

• Develop and implement HR policies and procedures, resulting in improved operational efficiency and compliance.

Assistant Human Resources Officer

Office of Legislative Counsel, Sacramento, CA

Dates of Employment: June 2011 – June 2017

• Managed the recruitment process for civil service positions, ensuring the selection of qualified candidates.

• Develop and implement HR policies and procedures, resulting in improved operational efficiency and compliance.

• Maintain a high level of customer service by establishing clear performance expectations for employees at all levels.

• Maintain accurate and confidential employee records in accordance with legal requirements.

• Develop and enforce company policies and procedures. Education

Human Resources Administration Bachelor's Degree St. Leo University, Tampa, FL Skills

• Customer Service Excellence

• Analytical and Problem-Solving Abilities

• Conflict Resolution

• Administrative Support

• Time Management and Organizational Skills

• Effective Communication and Interpersonal Skills

• Proficient in MS Office Suite

• Project Management

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