Customer Service Representative
Resume:
Lexington, SC *****
Laurie Scott
I am seeking an administrative position with a company who will allow me to utilize my communication, organizational, and problem-solving skills.
Work Experience
Dispatcher
Freedom Plumbing - Lexington, SC
February 2023– February 2025
Efficiently dispatch service technicians to customer locations based on service needs and technician availability, ensuring timely response to service requests.
Manage incoming service calls, accurately log customer details, and schedule appointments within the dispatch system.
Communicate regularly with technicians regarding work orders, updates, and any changes to service schedules.
Resolve customer inquiries and complaints promptly while maintaining a positive customer service experience.
CSR – Customer Service Representative
Gerber Collision & Glass – Columbia, SC
June 2021 – July 2022
Answer phones and greet customers.
Prepare customer packets for repairs and scan paperwork into computer after vehicle is dropped off.
Schedule estimate appointments for customers.
Scan invoices to corporate office for payment processing.
Answer customers and insurance company’s vehicle repair questions.
Coordinate with Enterprise Leasing to ensure customer has a rental vehicle.
Provide customers updates while their vehicles are being repaired.
Order office supplies.
Verification Specialist
Blue Cross Blue Shield – Columbia, SC
May 2013-June 2021
Access IFLOW System to view leads for possible health insurance policies.
Place phone calls to other carriers to verify medical, prescription drug, and dental policies and other information for Medicaid recipients.
Access MMIS to verify Medicaid coverage and determine coverage on policies with BCBS of SC.
Enter policy information gathered in TPLRS for review and MMIS to record coverage other than Medicaid.
Accounting Clerk
Kelly Services – Columbia, SC
May 2013 – September 2013
Key code changes on claims.
Adjust interest and principal amounts on claims for processing.
Claims Customer Service Advocate
Kelly Services – Columbia, SC
February 2013 – May 2013
Respond to routine inquiries pertaining to claims or appeals.
Identify claims that were processed incorrectly, perform the adjustment needed, and reprocess the claim.
Dispatcher
Love Plumbing, Air & Electrical – West Columbia, SC
March 2011 – February 2013
Answer phones and scheduled service appointments.
Efficiently dispatched approximately 20 plumbing, HVAC, and electrical technicians to the appropriate job daily.
Ensure customer were notified of technician’s arrival time.
Using the NEXSTAR System, create customer invoices, enter detailed job information, enter payment amounts, and close-out tickets.
Sent daily sales reports to management.
Deploy services for the technicians, and the number of jobs completed.
Skills
QuickBooks
Microsoft Word
Excellent Customer Service Skills
Excellent Computer and Telephone Skills
Excellent Administrative and Clerical Skills
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