Administrative Assistant Support

SEAN P. MCCOLLOUGH

**** ******** ****** *****: 443-***-****

Baltimore, MD 21223 Email: **********@*****.***

Operations Management Executive support Office administration

A highly focused and performance-driven professional with 25+ years of dynamic experience in Government, Private Industry and Non-Profit Organizations in Executive Support roles; driving operational excellence across office activities to realize business goals. Expertise in utilizing effective and efficient workflow throughout the office. Reliable and adaptable professional with a solid understanding of business operations in various organizational environments; government, Education, Corporate. Deploys a participatory style in fast-paced, diverse workforce with core strengths in performing executive/administrative functions.

Extensive background with focus on client /customer service and quality assurance. Key competencies in structuring and implementing innovative administrative policies/procedures to generate commitment & dedication among the team. Motivated professional with superb communications skills, strong work ethic and ability to contribute to organizational success. Experienced at implementing various cost cutting initiatives within allocated budgets in stipulated timeframes whilst managing varied activities across office management and operations. Solid reputation for being an action-oriented collaborator that successfully contribute to increased revenue while managing operational efficiencies and processes. Adept in productivity optimization, cost control, written/oral presentations, and budget development.

Areas of Expertise

Operations Management

Logistics Planning

Account Management

Budgeting & Procurement

HR Operations

Staffing & Recruitment

Calendar Management

Accounts Receivables

Recruiting/Onboarding

Executive Support

Administration Operations

Training & Mentoring

Ardelle Associates, Alexandria, VA January 2023 – March 2025

Administrative Support Specialist (Contractor)

Working with the U.S. Department of the Interior, providing administrative support for the Office of Inspector General in its Washington, DC office.

Assist with calendar management, telephone screening, meeting preparations, records and mail processing and document formatting, as needed.

Short Term Administrative Contracts, Baltimore, MD/Washington DC March 2021 – December 2022

Executive Administrative Assistant

Office Manager for Johns Hopkins University Center for Diversity & Inclusion (November 2022 – December 2022)

Assisted Morgan State University FinTech Center with conference coordination (October 2022 – November 2022)

Provided temporary administrative services for Universal Services Administrative Co. (June 2022 – September 2022)

Assisted American Federation of Teachers’ Legal Department with conference planning (October 2021 – May 2022)

Provided administrative support for the National Association of Broadcasters (July 2021 – September 2021)

Supports AVP of Human Resources at Coppin State University (March 2021 – July 2021)

Axinn, Veltrop & Harkrider LLP, Washington, DC July 2019 – April 2020

Administrative Assistant

Prepared expense reports, invoices letters, presentations, and other documents for Chief Marketing Officer and assigned partners and attorneys.

Registered attorneys for conferences and prepared materials needed for these events.

Filed and retrieved legal records, documents, and reports.

Accurately recorded attorney time for billing and coordinated travel arrangements for assigned staff.

Ensured attorneys were up to date with continuing education requirements for the States in which they are barred.

Routinely updated attorney calendars and reminded them of upcoming meetings and events.

Children’s Law Center, Washington, DC May 2018 – July 2019

Administrative Assistant

Provided daily administrative support to Office Manager and program directors, including (but not limited to) posting employee announcements, scheduling interviews, and maintaining electronic and paper applications.

Organized office to maximize operations and managing the entire spectrum of activities across providing facilities support to all the office staff and managing petty cash along with general accounting operations Providing effective support to services for achieving organizational & administrative vision.

Prometric, Baltimore, MD August 2016 – May 2018

Scanning Administrator

Maintained high service standards and practices and exercising quality control in all areas of operations, raising systems and operations to peak performance levels through creative and direct leadership.

Functioned as a Scanning Administrator for Prometric Testing, facilitating direct support to the Results Manager by conducting audit review of scanned paper-based answer sheets for several high-level clients.

Provided direct daily assistance to the Manager of Results Management for a team of ten. Charged with planning team events, business traveling for domestic/international trips and managing expenses.

Ultimate Staffing, Baltimore, MD September 2014 – August 2016

Administrative Assistant

Oversaw overall relationship management, scheduling meetings and arranging conference rooms and consulting with various authorities and departments for smooth commercial operations.

Served as Scanning Administrator for Prometric; Front Desk Administrator for Tissue Banks International, Inc.; Education Coordinator for Dyslexia Tutoring Program

Worked as the Administrative Coordinator for Kennedy Krieger H.S. ACT Office

Provided effective administrative support for Executive Assistants, Upper-Level Managers, and a Chief Executive Officer (CEO)

Aerotek Staffing Agency, Baltimore, MD March 2014 – July 2014

Office Administrator

Worked at Alpha Engineering & Construction Corporation in Baltimore, MD to provide administrative support for the Marketing Director by preparing and distributing marketing proposals for bids in Tri-State region.

Accounted for screening all telephone calls for the General Manager and Marketing Coordinator and performing other administrative functions, as needed.

Personnel Plus Hospitality Staffing, Baltimore, MD September 2012 – May 2013

Assistant To Associate Manager

Supported the President, Chief Financial Officer (CFO) and General Manager by coordinating work assignments for contractors in the Baltimore, MD and Washington, DC regions.

Efficaciously assisted with client-service issue resolutions, providing customer support for various clients, including Hyatt Hotels, Baltimore Orioles, Washington Redskins and Sanimax

Morgan State University, Baltimore, MD April 2004 – April 2012

Administrative Assistant

While assigned to the Department of Communication Studies, provided administrative support for the Department Chair and Vice-Chair; served as liaison between MSU Department of Communication Studies and the Dean of the MSU School of Liberal Arts (August 2009 – April 2012)

While assigned to the University Honors Program, provided administrative support for the Director of the University Honors Program; served as chief liaison for MSU Honors Program and the Vice President of the MSU Office of the Provost/Division of Academic Affairs (October 2004 – August 2009)

Education

Bachelor’s in Management Studies, University of Maryland Global Campus (UMGC) – Anticipated Fall 2026

it / Computer skills

Microsoft Office: Advance skills in Excel, Outlook, Access, PowerPoint, Word, OneNote Publisher, Adobe Acrobat, Salesforce, Chrome River, Concur Solutions, SharePoint, Carpe Diem, Blue Jeans, Ariett

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