Vice President Business Development
Resume:
Kieran Beharry, MBA Milton, ON • 416-***-****
Summary
Vice President Operations
Strategic Leadership Organizational Revitalization Executive Consultation Versatile and visionary executive with expertise in all facets of operations, negotiations, strategic planning, and change management. Proactive change agent, passionate about forward-thinking action plans that revitalize organizations. Proven record of transforming underperforming areas into industry leaders. Analytical innovator, skilled negotiator, and champion of high-performance, cross-functional teams. Exceptionally adept in crafting innovative solutions that optimize processes and profitability. Technically sophisticated across best practice tools and emerging technologies. Areas of Expertise
• Executive Operations Leadership
• Global Business Development
• Contract Planning & Negotiations
• Data Analytics / KPIs / Performance
• Cross-Functional Team Leadership
• Proactive Change Management
• Revenue Generation & Growth
• Logistics & Facility Management
• Organizational Development
• Client & Stakeholder Relations
• Business Innovation & Transformation
• Continuous Process Improvements
• Supervision / Training / Coaching
• Full Life Cycle Project Management
• Technology Direction & Implementation
Career Experience
LEGEND POWER SYSTEMS – Toronto, ON 5/2018 – Present Director of Operations
Principal strategist of daily operations, with emphasis on customer-centered approaches, training, and methodologies. Advance cross-functional and interdepartmental collaboration, while building and strengthening cohesive, internal working relationships across all organizational levels. Drive overachievement on sales targets and identification of growth opportunities to generate revenues. Brainstorm and define strategies to improve staff engagement, motivation, workflow productivity, efficiency, professional development, and overall performance. Oversee advanced reporting functions, including continuous improvements to workflow, accuracy, and optimization.
● Led and empowered 200+ cross-functional personnel to execute all quality deliverables. Trained staff in business solutions knowledge, implementation, KPI achievement, and troubleshooting.
● Streamlined operations to bolster efficiency by 50%, while boosting annual revenues by 15%.
● Handpicked to spearhead over 15 major initiatives worth over $5M. Specialized in organizational structure, strategic direction, financial performance, procurement, risk mitigation, and KPI achievement.
● Slashed costs by 35%. Catapulted customer satisfaction by 75% by elevating the customer experience. OPSTEGY – Milton, ON (Consultancy) 5/2017 – Present Principal Consultant – Operations, Logistics, Business Analysis Trusted advisor to client on a broad range of business matters, including operational improvements, logistics, business analysis, technology implementation, talent development, organizational re-structuring, change management, and strategic planning. Remain current on existing and emerging technologies to deliver tailored solutions to clients. Run cost-benefit analyses to determine appropriate technology purchasing. Conduct testing to ensure operational functionality. Offer data-driven insights and recommendations on organizational changes. Construct systems to improve profitability, efficiency, and effectiveness. Seamlessly integrate new process and procedural changes. Communicate effectively with all stakeholders, senior leaders, and sponsors, with opportunities for feedback/input.
● Engaged with over 15 C-Level executives, senior leaders, and cross-functional staff. o Compiled business requirements and identified client needs. Analyzed comprehensive business operations, structure, and performance to develop custom solutions. o Pinpointed gaps and inefficiencies. Designed or referred outstanding training programs for staff to ensure standardization and integration of all new processes, protocols, SOPs, and requirements. o Crafted performance support tools to track operational and employee performance.
● Conceptualized and launched a Health and Safety program impacting 150+ employees. RYDER SYSTEMS, INC. – Mississauga, ON 9/2015 – 5/2017 General Manager
Proactive leader of daily operations, with emphasis on facility management of two sites and terminals, service delivery, customer service, contract compliance, and relationship management. Cultivated strong working relationships with external partners and senior-level clients. Enhanced customer service to promote satisfaction and retention.
● Recognized for unifying the 45-member workforce, enhancing cohesiveness and overall performance.
● Raised customer satisfaction rates from 35% to 75% during role tenure.
● Managed 31 third-party service providers, streamlining contract administration worth $2.5M. Negotiated and enforced contract deliverables, including scope of services, pricing, and issue resolution. UNITED SERVICES GROUP (USG) – Brampton, ON 9/2012 – 8/2015 Director of Operations
Drove operations, property management, and financial performance, including talent acquisition and development, new hire onboarding, client relationship management, financial statement review, budgeting, and issue resolution. Administered collective agreements. Analyzed financial performance through evaluation of sales reports, activities reports, and financial statements. Extracted area for improvement, closed gaps, and overhauled target objectives, KPIs, and long-term goals for the organization. Revamped the sales and distribution departments to catapult growth.
● Optimized and maintained a portfolio of 180 properties.
● Planned, allocated, and distributed the $20M+ annual departmental budget.
● Directed, motivated, and mentored 30+ cross-functional staff.
● Leveraged skills in project management, data-driven decision-making, critical thinking, problem-solving, and conflict resolution to define, instill, and integrate divisional targets, policies, processes, and procedures.
● Facilitated training in WHMIS, Health and Safety, and compliance regulations for more than 100 staff.
● Entrusted to oversee the $60M annual Operations and Sales budgets and financial statement reviews. IMPARK – Toronto, ON 6/2009 – 8/2012
Director of Operations
Instrumental in administering full life cycle project management of key initiatives. Established extensive experience in the RFP process. Expertly negotiated strategic contracts and agreements. Fostered customer relationships, raised operational excellence, and effectively communicated with all stakeholders on projects across all project phases. Presented crucial operational strategies and opportunities for enhancement projects to C-Level executives and Board of Directors. Received accolades for workplace culture transformation with personnel and financial performance growth.
● Supervised, equipped, and coached 60 multi-union and non-union team members. Pioneered a culture of excellence and financial accountability, driving a customer-centered and continuous improvement approach.
● Strengthened relationships with 15 key customers, raising customer satisfaction to 90% and retention to 90%.
● Enabled accessibility to 5 facilities staff to the support training program and extensive services. o Reduced service-related issues by 35%, while increasing staff accountability. Education & Training
Master of Business Administration (MBA), Quantic School of Business Bachelor of Business, Business Administration, DeVry University Diploma of Business, Business & Information Systems, DeVry College Toyota Technical Education Program (TTEP) Diploma, Centennial College Technical Proficiencies
MS Office Suite • SAP • Apple/iMac Systems • Mechanical Engineering/Systems • Data Analytics • Project Management Software
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