Senior Technical Scrum Master

RESUME

Raghavendra Gupta Vanama

**********@*****.***

Mobile#+1-803-***-****

Columbus, Ohio

//www.linkedin.com/in/raghavendragupta-vanama/

Professional Summary:

Experienced Senior Technical Manager with 15+ years in IT across Banking, Insurance, and Manufacturing, including 9 years of leadership in delivering complex software solutions. Specialized in Guidewire PolicyCenter & ClaimCenter upgrades and ACH Payments modernization driving end-to-end project execution to ensure seamless transitions with minimal business disruption. Expert in Agile methodologies (Scrum, Kanban, SAFe) and cloud transformation (AWS), adept at orchestrating cross-functional teams, managing customizations, integrations, and data migrations, and ensuring compliance with industry standards. Passionate about delivering scalable, resilient, and stable solutions while optimizing cost, time, and risk.

Proven ability to define upgrade strategies, execute roadmaps, and manage seamless deployments, ensuring business continuity and operational excellence. Thrive in fast-paced, high-stakes environments that demand precision, agility, and a results-driven approach. Key Skills:

Product & Project Management – Strategy, Roadmap Development, Execution Agile Methodologies – Scrum, Kanban, SAFe (Certified Scrum Master & Scaled Agile POPM) Cloud Transformation – AWS, Cloud Migration, Platform Modernization Cross-Functional Leadership – Driving collaboration across Engineering, Data Science, and Business Teams

Stakeholder & Vendor Management – Executive Communication, Risk & Compliance Alignment Tools & Technologies – Jira, Jira Align, Confluence, ServiceNow, AWS, Kafka, Cassandra, Guidewrie Claim center, Policy center

Professional Experience:

HCL Tech

Senior Technical Manager-Synchrony - Payments modernization Jan 2023 – July 2024

Payments Hub is a centralized hub where all payment streams across an organization are consolidated and processed in a centralized manner. The following flows are handled as part of the modernization to AWS.

File Transmission Dashboard UI. ACH Exceptions,ACH Reversals for specific transactions. ACH Payments and returns, ABA Routing Number validation. FRB ACH integration with Consumer Center go live.

Roles and responsibilities:

Lead and Manage the Payment product modernization using AWS cloud platform-wide release management, in addition to deployment processes and strategies.

Guided development teams in understanding and effectively applying Scrum and Agile principles, practices, and methodologies.

Facilitated key Agile ceremonies, including Release Planning, Backlog Refinement, Sprint Planning, and Retrospectives. Conducted retrospectives and operational reviews, fostering an environment for open feedback and encouraging actionable suggestions to enhance team performance.

Supported team decision-making, issue resolution, and consensus-building among team members and dependent teams.

Ensured timely delivery of commitments by identifying and addressing impediments faced by the Agile team.

Monitored and reported Agile team metrics, such as burn-downs, story progress, and test outcomes, creating dashboards with comprehensive views, charts, and graphs to track progress, backlog health, and performance optimization.

Managed and tracked features and user stories using JIRA and JIRA Align, ensuring alignment with project goals.

Coordinated meetings with various stakeholders, including ASTRA (File Transmission Gateway), Middleware teams, business users, and development teams, to address and resolve dependencies.

Led and managed end-to-end release management processes, including creating change tickets in ServiceNow, obtaining approvals or release sub-tasks, and managing AIBP and APVP plans.

Environment: Java, ReactJS, Spring, Hibernate,Kafka, Cassandra, Service now, Spring Boot,Servlets, Oracle9i, Amazon S3, Cloud Foundry, AWS, JIRA, JIRA align HCL Tech

Project Manager-Motorist Insurance Group(Encove) -Policy Center upgradation Jan 2020 – Dec 2022

Roles and responsibilities:

Define the scope, objectives, and approach for the PolicyCenter upgrade.

Develop a detailed project plan, including timelines, milestones, and dependencies

Engage and align business users, IT teams, vendors, and leadership on project goals.

Develop and monitor the budget to ensure cost-effective execution

Assess impact on existing customizations and integrations with BillingCenter, ClaimCenter, and third-party applications.Work closely with architects and developers to ensure seamless compatibility post-upgrade

Identify potential risks, including downtime, data corruption, and integration failures

Ensure a robust testing strategy, covering functional, regression, integration, and performance testing.Track and resolve defects before moving to production

Oversee data migration strategy, ensuring consistency and integrity during the upgrad

Conducts PI Planning, Sprint Reviews, and Retrospectives, driving efficiency and continuous improvement throughout the modernization initiative. HCL Tech

Project Manager-Motorist Insurance Group(Encove) -Claim Process upgradation July 2018-Jan 2019

Roles and responsibilities:

Analyzes existing claims workflows, identifies gaps, inefficiencies, and areas for automation, and recommends enhancements to streamline operations and reduce processing time.

Works closely with product managers, developers, and business teams to define system requirements for an optimized claims processing platform

Partners with legal, risk, and compliance teams to ensure the upgraded claims system adheres to regulatory requirements and industry standards.

Assists in data mapping, migration strategies, and validation efforts, ensuring the accuracy and integrity of claims data during the transition

Supports system testing, user acceptance testing (UAT), and defect triage, ensuring the upgraded solution meets business and operational expectations

Agile Facilitation & Process Improvement: Led Agile ceremonies, including Release Planning, Backlog Grooming, Sprint Planning, and Retrospectives, ensuring teams understood and effectively applied Scrum and Agile principles.

Retrospective & Continuous Improvement: Facilitated retrospectives and operational reviews, creating an open environment for candid feedback and driving actionable improvements to enhance team performance.

Agile Metrics & Reporting: Monitored and reported on Agile team metrics such as burndowns, story scoreboards, test reports, backlog health, and performance optimization. Designed dashboards with graphs, charts, and multiple views to track team progress and overall efficiency.

System Integration & Business Rules Management: Worked on integrating the Claim Center with external systems like ISO and CCC, ensuring seamless data exchange and operational efficiency.

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Capgemini InidaPvt ltd

Associate consultant- Project-Policy Pro -Progressive Auto Insurance Jan 2013 - Aug 2015

Roles and responsibilities:

Worked on Policy center and Claim center for Property and casualty insurance in personal, commercial line of business.

Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

Facilitates and guide the development teams in the understanding and application of Scrum and agile principles, practices and methodologies.

Organize and lead scrum ceremonies, including daily stand-ups,Sprint planning Backlog Grooming, Sprint review and Retrospective Meetings.

Facilitates retrospectives and/or service or operational reviews by providing an environment where candid feedback is welcomed and encourages suggestions from the Agile team members that are targeted towards improving overall team performance. Capgemini INDIA Pvt ltd

Associate Consulatant-DIRECT LINE GROUP -July 2010 - Dec 2012 Roles and responsibilities:

Analyzed the requirements and came up with the Estimation and Plan for releases.

Designed and Prepared the Technical Specification document from the functional specifications.

Participate in Business meeting and work with business requirements

Worked on Policy center and Claim center for Property and casualty insurance in Personal line of business.

Capgemini INDIA Pvt Ltd

Tech lead-HSBC-ADA-Dec 2009 - June 2010

Roles and responsibilities:

Analyzing and identifying the root causes of application performance

Identifying the strategies to fix the performance problem

Explain the strategies to team

Driving the team to implement the strategies and mentor them.

Code reviews using Review Board tool.

Accenture India Pvt ltd from March 2005 to Nov 2008 Senior Software Engineer -United Health Care

Software Engineer-AT&T, India

Roles and responsibilities:

Understanding and analyzing requirements.

Designed and developed complete Model for the application.

Done impact analysis on other modules.

Designing service and data access layers.

Code review and unit testing.

Preparing task estimations and project plans.

Professional Certifications: SAFe POPM, CSM, SAFe SA, AWS Cloud Practitioner Education: Master’s Degree -MCA from Bangalore University in 2003

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