Customer Service Senior Manager

RICHARD GREGORY SIMMONS

***** ******** *****

Diamond Bar, CA 91765

909-***-****(Mobile)

****************@*****.***

CAREER SUMMARY:

**/** – 07/23 GRIFOLS USA – 888-***-****

Leading Multi-Billion dollar publicly traded Global Bio Pharmaceutical Company Headquartered

In Barcelona, Spain that Develops Plasma derived medicines and other therapies.

SENIOR MANAGER of AR & COLLECTIONS – NORTH AMERICA SHARED SERVICES

Direct, manage, train, and led strategic direction of AR Dept.

Assess all Customer Credit, Financial and Business Risks (Domestic & Int’l)

Led and enforced all credit and collection policies as well as managed multi million dollar AR aging

Collaborated and Hosted monthly meetings with Commercial business Unit leaders in maximizing sales profitability

Prepared and Published monthly and Quarterly KPI’s for distribution to Business Line leaders

Drove continuous improvements/standardization of AR and Q2C process

Responsible for all SOX AR related compliance concerns with no remediation’s found or necessary during my tenure

Working with and Supporting Customer Service team, Analyzed evolving business needs and prioritized the implementation of optimal AR, billing, and customer service solutions

Developed strategies to reduce exposure to bad debt and eventual write offs. Slashed monthly DSO going from 60 days to 33 days

Proactively managed the implementations of 10 AR integration’s during the merger and acquisition process

Oversaw and managed internal and external audits with Independent auditors(KPMG) including compliance and financial reporting

5/09 – 10/13 OBAGI MEDICAL PRODUCTS – 800-***-****

Multi-Million dollar publicly traded Specialty Pharmaceutical Company that develops,

Markets, and sells Propriety skin care systems in the physician dispensed skin care market.

CORPORATE AR & CREDIT COLLECTIONS MANAGER (ACCOUNT SERVICES)

Direct, manage, and train staff of 4 Credit and Collection Professionals

Assess all Customer Credit, Financial and Business Risks (Domestic & Int’l)

Administer and enforce all credit and collection policies

Responsible for active portfolio of 4000 accounts, as well as set up all new accounts

Prepare and Publish quarterly collection/cash forecast for both CFO and Controller

Interface monthly with Sales Director and Sales team to ensure that all credit worthy orders have been released and shipped

Responsible for SOX revenue related compliance concerns

Developed Internal scoring guide to manage and measure staff performance

Developed strategies to reduce exposure to bad debt and eventual write offs

Oversaw reduction in percent past due during last 4 years from 10% to 2%

Responsible for the assignment of all third-party collection accounts

Voted Corporate Employee of the year 2010

8/07 – 2/09 PIONEER ELECTRONICS USA – 310-***-****

Leading Multi-Billion-dollar Japanese Electronics manufacturer specializing in home and mobile

Products. USA divisional sales of approx. $1-1.5 Billion annually.

CORPORATE CREDIT MANAGER

Oversight of all Monthly Management Reporting (Internal & Japan)

Interfaced very closely with Senior VP of Corporate Credit and Corporate Treasury ensuring that monthly cash matrices are met

Directly managed and trained a staff of 5 credit and collection professionals

Performed Financial Statement Analysis on various large dealers, distributors, OEM’s, and retail chains

Established and set customer credit lines up to $2 Million

Performed internal Control Implementation JSOX (Japanese Version of Sarbanes Oxley)

Management oversight of various legal issues working closely with outside and internal legal Counsel

Management oversight of overall corporate percent past due from average of 5% to 2.5%

Soft Skills: Team Player – Deliver Results

Education: CALIFORNIA STATE UNIVERSITY NORTHRIDGE – B.A.

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