It Infrastructure Network Support
Resume:
Hela Ahmadzai
Experience
**/**/****–Current
ICT Associate – United Nations Children’s Fund
*- **** ********* ** ******’s ICT regulations, rules, and procedures as well as systems and applications.
2- Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software, and other office technology equipment.
• 3- Ability to understand data and effectively use office technology systems for its input and extraction.
• Ability to provide on-the-job orientation to clients.
•
• 4-Takes responsibility to respond to service needs promptly and proactively.
•
• 5- Demonstrates a high degree of integrity, and reliability and honors matters of confidentiality.
•
• 6- Ability to handle work quickly and accurately under time constraints.
•
• 7- Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds. T4D and Digital Communication support
• Ensure provision of technical assistance in Technology for Development (T4D). Assist Programme sections to identify and assess new T4D initiatives, processes and products. Support in negotiation and engagement with telecommunications companies.
• Regulatory Authorities, and contract development by UNICEF or implementing partners.
Nashville,Tennessee
United State
Hela.ahmadzai1995@gm
ail.com
• Responsible for T4D capacity building of UNICEF staff. Ensure that the CO is provided with technical support for effective administration of corporate applications.
• Support the work among UNICEF sections and outside agencies in developing strategic plans and workplans for the ongoing CPMP 2018- 2022.
• Support the coordination and planning of global and local campaigns in social media across multiple platforms, including Facebook, Twitter, Instagram and YouTube.
.
17/01/2023– 30/04/2023
ICT Operation Assistant • United Nation
World Food Program
- Liaison with the Country Office and SCOPE team members to ensure that country Office IT requirements are addressed in the implementation.
- Coordinate all communications to stakeholders (users, product development, Technical support etc.) on implementation progress.
- Provide training and advice to clients, cooperating partners and end- users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
- Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports to identify and recommend solutions.
- Manage the implementation of new standard applications to provide WFP staff with the tools they need to perform effectively.
- Work with groups in IT service delivery and other staff to understand needs and support integrated IT support services.
- Identify SCOPE requirements (functionality, modularized equipment needs, staff etc.) for implementation and working with relevant teams to provide resources.
- Coordinate configuration and deployment of SCOPE equipment and services to support beneficiary registration, enrolment into food assistance Programmes, distribution planning, distribution, reconciliation, and reporting.
- Participate in capacity building initiatives to build country office IT and other business unit expertise on the use of SCOPE.
- Ensure that controllers and data subjects are informed about their data protection rights, obligations and responsibilities and raise awareness about them.
- Contribute to installation, configuration, and customization of IT systems and integration and immigration of data between systems, ensuring compliance with WFP's IT standards, guidelines, and procedures.
- Consider humanitarian and partnership principle while dealing with partners and other UN agencies.
- Preparing, contribution and drafting of ICT documentation including, but not limited to APP (Annual Performance Plan), DRP, SOPs, MoUs, NFRs, System manuals and directives.
- To ensure staff have access to the required ICT services and products both on Intranet and Internet 24/7.
- Handle queries or complaints on request by institution, the controller or person, according to the WFP protection policy.
- Ensure all data exchanges follow the global Data protection rule and regulations.
01/06/2019–16/01/2023
IT Infrastructure Officer • FMFB-A
Active Directory, DHCP, DNS, enterprise File server, DFS, SMTP, Proxy server, site enterprise antivirus system, patches updates, Database and vSphere and VMs administration. Managing HRMS and Biometric systems, coordinate with other departments, and monitor all infrastructural facilities available for business, log and event Data Management, management. systems capacity management, and overall security of the Servers and Client’s workstations, data center and disaster recovery site management, Installing, configuring, monitoring, troubleshooting, and maintaining all assigned servers. Handle assignments of a more Complex nature and provides guidance and direction to the monitoring /Incident management team, to follow IT policies and procedures, backup and recovery performance, and high availability management of the assigned servers and applications. 20/09/2017 – 01/06/2019
IT Officer Kabul Afghanistan FMFB-A
Domain deployment and domain server configuration include DHCP, DNS, and WSUS. Antivirus, servers • Data Center maintenance include EMS (Environmental Monitoring System). • Sophos XG firewall Administrations. • Establish and maintain a network system in the FMFBA head office in Kabul and ensures its proper and effective use. Ensures the maximum use of the network by individuals connected to the network and makes sure that it is active and free of fault. • Ensure effective communication between all FMFB-A branches and field offices by • evaluating the needs of all FMFB-A branches and field offices to the IT equipment and • Ensures their access to the required IT equipment on a priority basis. • Ensure that all IT types of equipment are functional to a satisfactory level and ensures their proper and efficient use by training the concerned staff members adequately. • Develops system, mechanisms, and procedures to ensure timely maintenance of the IT and communication equipment; and prepares, updates, and maintains an adequate and accurate inventory of the FMFB-A IT types of equipment. • Develop a list of the key external contacts to assist in the maintenance of the IT and communication equipment. Assist procurement section in the purchase of the IT and communication related equipment. • • Introduce new and most effective IT Packages and ensures the concerned staff access to them via making them available and training staff to use them properly and effectively; and prepares, updates and maintains adequate and sufficient back-ups of all critical and sensitive data, files, and documents.
03/10/2016 – 20/09/2017
IT Internee Kabul Afghanistan FMFB-A
The basic configuration of PC (OS installation, Application software, apply policy) • Server Installation and configuration (Win 2003,2012)
(Domain) • Configuration of Outlook and troubleshooting of every kind outlook issue • Troubleshooting of PC hardware • Troubleshooting
(Branches’ problems) • Troubleshooting of printer and scanner • Helpdesk handling and support branches Monitoring Email and Skype of the FMFB bank.
Education
2014– 2017 – Karte Mamoren, Kabul, Afghanistan Associate OF COMPUTER SCIENCE-IT, Computer Engineering and Informatics Faculty https://kpu.edu.af/en
01/01/2011
BACCALAUREATE – NAHEED SHAHEED HIGH SCHOOL
References
Available upon request
Contact this candidate