acct-ing/bookkeeper
Resume:
NINA MILETIC
ACCOUNTING PROFESSIONAL
North Royalton, OH 44133
************@*****.***
PROFILE
Highly analytical, accurate, and detail-oriented Accounting Professional desires professional growth. Offering 15 years of versatile experience in Bookkeeping, Banking, Account Management, and Customer Service. Enjoys crunching numbers and anything numerical. Consistently exceeds goals. Learns quickly and eager to embrace new career challenges.
ACHIEVEMENTS
SKILLS
Tutored adults and children 15+ years in math and chemistry
Sales Excellence Award for outstanding customer service and exceeding sales goals
Commendation from senior management for demonstrating exceptional training methods and boosting team morale
Rapid career advancement at Marc’s going from Cashier to Cash Office Supervisor in 10 months
Leadership/ Accounting/ Mathematics/ Teamwork/ Privacy/ Confidentiality/ Communication/ Customer Service/ Account Management/ Problem Solving/ Banking/ ACH/ Reconciliation/ Regulatory Compliance/ Cash Management/ Accounts Payable/ Accounts Receivable/ Payments/ Processing/ Training/ General Ledger/ Reports/ Spreadsheets/ Computer Proficient
EXPERIENCE
JPMORGAN CHASE, SEVEN HILLS, OH 8/2022 – 12/2024
Associate Banker
Assisting bank clients with routine financial transactions
Maintaining and balancing cash drawers
Opening and closing accounts and helping with loan or credit card applications
Handling deposits and withdrawals and issuing cashier’s checks or money orders
Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
Maintain confidentiality and protect customer information
TALERIS CREDIT UNION 2011 - 2022
Bookkeeper, Independence, OH (8/2020 – 2022) promotion
Keep complete set of accounting records and prepare appropriate financial reports, perform computer functions
Verify checks from members, vendors and banks have restricted endorsement; sort credit union checks, run tapes of check vouchers, receipts, journals; balances data from tellers
Ensure completeness and accuracy of daily receipts using recaps and proofs of summaries; recaps and proves journal totals, proves daily control postings
Prepare month-end financial reports
Reconcile corporate bank statement on monthly basis; handles ACH wire transfers, draft processing
EDUCATION
University of Belgrade, Belgrade, Serbia - Major: Bachelor of Science in Mathematics
Cuyahoga Community College, Parma, OH Accounting Courses
Fourteenth Belgrade High School, Belgrade, Serbia Graduated
Customer and Member Services Representative
Brooklyn Heights, OH (2011 – 2020)
Recording, processing loans, processing cash and account transactions including teller and cash handling and technical support.
KEYBANK, PARMA, OH 2007 - 2009
Customer Relationship Representative
Delivers top notch customer service, accounts transaction processing, managed cash in drawers, cash vault, ATM and night drop transaction processing
Administers large sums of cash, resolves account transactions and account discrepancies and adheres to company’s balancing and security procedures
Opens and closes branch while maintaining proper security protocol
MARC’S INC., PARMA, OH 2005 - 2007
Cash Office Supervisor
Spearhead responsibilities of cash handling, bank machine maintenance, money order transactions, customer service, accounts payment processing and problem resolution in a high volume, fast-paced work environment
QUALIFICATIONS
Accounting/ Bookkeeping – Strong knowledge of and experience using accounting principles; entrusted by management to handle high cash volume and key customer accounts; expertise in bank reconciliations and handling multiple transactions
Customer Service - Ensures internal and external customers feel valued; provides reassurance that their concerns are highly important and makes 100% effort to resolve their problems expeditiously
Accuracy - Methodically tracks all banking deposits, withdrawals, and other cash and banking processes keeping precise records of them; thoroughly investigates discrepancies related to cash drawer balance and verifies drawers balance each time
TECHNOLOGY
Windows/ Banking Applications/ OLDS/ HOGAN/ Digium Phones/ Microsoft Office/ Word/ Excel/ Symitar/ Calculators/ Scanners/ ShoreTel Call Center Systems/ Android OS
LANGUAGES
English, Serbian and Croatian – fluent reading and writing
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