Customer Service Human Resources
Resume:
Contact
Riverside, California
92505
786-***-**** (Mobile)
**************@*****.***
www.linkedin.com/in/britney-
clarke-2b9b20253 (LinkedIn)
Top Skills
Classroom Management
File Management
Microsoft Word
Certifications
National General Certificate in
Occipational Health and Safety
Advanced Proficiency Diploma
Microsoft Word 2013 Certification
Life Coaching
Customer Service Training
Britney Clarke
-
Riverside, California, United States
Summary
Dedicated and results-driven Human Resources professional with over five years of experience in HR operations. Skilled in customer service, file management, and data entry, with a strong understanding of organizational processes. Known for excellent analytical and communication skills, I bring efficiency and attention to detail to every task. Additionally, I have received training in Quality Assurance/Quality Control, further enhancing my ability to uphold high standards. Passionate about contributing to a dynamic team and driving organizational success.
Experience
Green Acres Pre-School
Teaching Assistant
September 2023 - May 2024 (9 months)
Provided one-on-one or small group support to students needing extra help. Monitored student progress and provided feedback to the teacher. Helped prepare and organize classroom materials and learning resources. Maintained a positive and supportive learning environment for students. Six Flags Over Georgia
Gift Shop Cashier
June 2023 - August 2023 (3 months)
United States
Processed customer purchases efficiently using POS systems and handled cash, credit, and digital payments.
Provided friendly customer service, assisted with product recommendations, and answered inquiries.
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Maintained a clean and organized checkout area while restocking merchandise as needed.
South-West Regional Health Authority
Human Resources Assistant/Generalist
October 2017 - December 2022 (5 years 3 months)
Trinidad and Tobago
Utilized Human Resources Information System database. Recruitment and appointment of new employees.
Renewal of employee contracts.
Prepared and distributed contracts and offer letters for employees. Prepared and submitted Pay Advises to Pay roll for processing and payment of salary.
Recorded and updated sick leaves taken by employees. Processed classification/leave of absence letters. Prepared manpower document that includes employee names, employee status, period of employment and job vacancies utilized. Prepared confirmation of funding document to ensure that funding is available for hiring of new employees or renewal of contracts. Prepared shortlisting for suitable candidates for various vacant positions and interviews.
Maintained and updated filing.
Entered and maintained incoming data.
Send and reply to emails on a daily basis.
Provided assistance at reception desk:Answering
Telephone calls, Receiving Job letter request.
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Prepared and distributed Performance Appraisal Reports. Provided great customer service to stakeholders.
South- West Regional Health Authority
Medical Clerk
July 2017 - October 2017 (4 months)
Trinidad and Tobago
Greeted and interacted with patients.
Obtained relevant data from patients.
Scheduled and organized patient appointments.
Distributed Patients results.
Responded to patients inquires regarding procedures at the department. South-West Regional Health Authority
Trainee
April 2015 - February 2017 (1 year 11 months)
Trinidad and Tobago
Conducted Internal and External Client feedback surveys and prepared reports.
Volunteer work - Ushered at a Public Board meeting. Volunteer work - Provided assistance with fund raising activities. Provided assistance with Staff Reward and Recognition programs. Provided assistance with Quality Circles and Team Building sessions. Coordinated activities for Customer service week and Quality month. Prepared quality monitoring reports and executed corrective actions and follow- ups to ensure proper actions were taken.
Provided assistance with compilation of Key Performance Indicators. Page 3 of 4
Education
University of the West Indies, St. Augustine Campus Bachelor of Science - BS, Management Studies · (September 2011 - May 2014)
Caribbean Examinations Council
High School Diploma, Management of Business · (September 2009 - September 2011)
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