Technical Editor/Writer Marketing Specialist
Resume:
Christopher Gregg
Encinitas CA 92024
********@*********.***
Objective
To achieve a Technical Editor or Writer position.
Background
Over 20+ years professional experience as a Writer, Editor, Trainer, Publisher, and Marketing Specialist in the San Diego and Los Angeles areas. Strong communication, English, marketing, organization, and interpersonal skills, and faithfully dedicated to fulfilling obligations. I meet or beat all deadlines.
Education
Bachelor of Arts at San Diego State University. Major: English, Minor: Business
Certified Technical Writer and member, Society for Technical Communication (STC)
Employment Experience
(Please see below.)
Software Application Experience
Adobe Acrobat Pro, Adobe FrameMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Agile, Arbortext Epic Editor, CorelDraw, Dreamweaver, FullShot, HTML, Jira, Loftware, Lotus Notes, MS Access, MS Excel, MS Internet Explorer, MS Outlook, MS PowerPoint, MS Project, MS Publisher, MS SharePoint, MS Teams, MS Visio, MS Visual SourceSafe, MS Word, RoboHelp, Salesforce, SharePoint, SnagIt, Windows, WordPerfect, XML
Programming Languages Experience
Basic, C, Cobol
Personal
Organized, disciplined, versatile, motivated, valuable, and productive, with effective and practical training, communication, organizational, and management skills. Professional references and writing samples available upon request.
Employment Experience
07/23 – present: Unisyn Voting Solutions, Carlsbad, CA. Senior Technical Publications Coordinator. Currently responsible for writing technical reports, product requirement documents, and functional specifications by interviewing SMEs and senior management. Writing and editing hardware documents, maintenance manuals, technical illustrations and user information sheets for Customer Service department. Writing user manuals, training documentation, marketing materials, and quick reference guides for corporate leaders.
Software tools used: Word, SharePoint, Excel, Corel, PowerPoint, Visio
03/21 – 05/23: Intel Corporation, Carlsbad, CA. Senior Publications Manager. Responsible for creating, editing, and publishing all hardware documentation. Created drawings, illustrations, and tables for Change Management, Hardware, Software, and Engineering departments. Updated entire library of technical documentation in SAP database for Document Control group for auditing purposes. Managed documentation team to create, update, and publish hardware documentation, software releases, and marketing promotions.
Software tools used: Word, Excel, PowerPoint, Jira, Fieldglass, Salesforce
03/20 – 01/21: Silvergate Bank, La Jolla, CA. Senior Writer. Responsible for writing, editing, and publishing manuals, procedures, policies, bank forms, and user guides for corporate release. Working with all banking departments on internal documentation library. Leading Loan Servicing team with creation of large (300+ page) reference manual for department-wide use. Working with SMEs and bank leaders to create, update, improve, and revise all banking documentation.
Software tools used: Word, SharePoint, Excel, SnagIt, PowerPoint, Visio
01/15 – 05/19: AMN Healthcare, San Diego, CA. Writer/Editor. Responsible for writing and editing corporate policies, marketing communications, email blasts, and company announcements. Writing Quick Reference Cards (QRCs), User Guides, and Process Flows for IT PMO department. Producing graphics and illustrations for marketing bulletins, internal publications, and Search Engine Optimization (SEO) for press releases and company website. Responsible for interviewing Subject Matter Experts (SMEs) and software engineering materials for platform integration project.
Software tools used: Word, FrameMaker, Visio, Publisher, Excel, SnagIt, Outlook
07/11 – 05/14: ServiceNow, Inc., San Diego, CA. Publisher, Editor, Writer. Principal author and editor of entire Managed Documents database. Contributed to software documentation, SEO, and knowledge management teams. Utilizing APIs, JavaScript, SaaS, ITIL, ITSM, and Wiki content and document management, supporting Compliance, Security, HR, Finance, Professional Services, Marketing, Asset Management, Software Development, and cloud-based IT Service Management divisions. Created Security training program with accompanying feature articles, online training, marketing materials, and company-wide communication updates. Wrote, illustrated, edited, QCed, approved, and published ALL corporate documentation to the Knowledge Base library.
Software tools used: (Mac environment): Word, Excel, PowerPoint, SnagIt, OmniGraffle, Visio, Managed Documents
08/09 – 06/11: WellPoint, Inc., Encinitas, CA. Business Writer. Responsible for writing, editing, and releasing manuals, communications, and user guides for corporate release. Led development and editing of all SME-approved content. Coordinated medical mandates, major project updates, engagement emails, and manual release timelines with team. Researched and created marketing newsletter for internal corporate and social media circulation.
Software tools used: FrameMaker, Word, XL, Photoshop, InDesign, Outlook, Visio
08/08 – 05/09: Qualcomm, San Diego, CA. Senior Editor. Responsible for editing, peer-reviewing, and releasing engineering documentation to design team. Met regularly and worked with senior engineers to create and define product specifications and test scripts. Created XL tables to compute and display software calculations. Created Visio drawings to illustrate testing diagrams. Created PowerPoint presentations to train engineer teams on technology updates. Released final documentation via Agile database to Configuration Management team for final approval and corporate publication.
Software tools used: Word, XL, PowerPoint, Visio, Agile, FrameMaker, Outlook
Contact this candidate